Maintenance for the week of March 25:
• [COMPLETE] ESO Store and Account System for maintenance – March 28, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
Seem to be having the same sort of issue. im using xbox one, but i seem to have 2000 crowns but i have not received my horse! and i don't want to spend my crowns on buying it when it clearly states that i will receive a horse! while my membership is active! lol
A number of other players are experiencing this issue, myself included. I had no problems receiving my monthly crowns until August. I've submitted a ticket, as have others, and I'm still waiting, as are others.