Not Receiving Crowns after being a Plus Member Going on month 2

TheOneMVP

anyone else have issue not receiving there crowns I have sent about 9 emails to eso they replied asking for screenshot proof I sent it and that was last Thursday its now a week later they have not respond at all the money is gone from my account and I don't know what im suppose to do now im kinda lost if anyone has good advise please help me out I feel like I have done everything they have asked and now im getting ignored.

XxTemppyxX

they didnt even respond to my email..ill send them another one tonight ..

MikeB

I am having the same issue. AD NA Xbox 1. Sent a ticket last night and received a crap can response stating it can take up to 48 hours to be awarded and by the time I sent the ticket it had been 96 hours.

XxTemppyxX

its been weeks for me..sent a ticket last week..nothing yet so far

TheOneMVP

XxTemppyxX wrote: »

its been weeks for me..sent a ticket last week..nothing yet so far

Man I don't understand is eso stealing money from it's plus members?

TheOneMVP

I was suppose to get my crowns on the 15th my friend got his I have sent about 8 emails and all the emails stopped on last thursday

XxTemppyxX

TheOneMVP wrote: »

I was suppose to get my crowns on the 15th my friend got his I have sent about 8 emails and all the emails stopped on last thursday

idk man..i havent heard back..no answers on the posts...i was suppose to get mine around the 14th..

TheOneMVP

Wow the slack

OmniDevil

You guys blame Zeni as if it's been 100% their end or their fault. They're not thieves, nor are they in the business of "taking your money" without providing the products purchased. It blows not receiving your goods, especially for as long as it's been for some of you, but maybe this information will help (for those on the Xbox One).

After a week of dealing with M$, it turns out that there was an account history issue with players on the M$ side that prevented auto-payments from going through. Rather than also refreshing their system, they only fixed the overall issue, which, unfortunately, still didn't resolve on the individual player side. Once M$ refreshed their payment history, ESO+, including other M$ payment related notes finally started showing up. Per one of my guildmates, Zeni needed a screenshot of the account history. A snippet from what Zeni said via an escalated ticket:

"Now that they refreshed your account, the transaction should show up on your transaction history. Do you have an updated screenshot of your transactions on your Xbox account?

As soon as we see that, we'll add in your missing crowns. I'm sorry that you have to keep responding back to us but as soon as we get your updated sheet, we'll add in the crowns nad you should be good."

My guildmate has done that and is now simply waiting to hear back from Zeni.

From what I can gather, this issue ultimately stemmed from the M$ end, which was ultimately causing some sort of disconnect between the two parties.

XxTemppyxX

never said i blamed them for anything mate..i personally was just wondering whats going on..as this is strange.

TheOneMVP

OmniDevil wrote: »

You guys blame Zeni as if it's been 100% their end or their fault. They're not thieves, nor are they in the business of "taking your money" without providing the products purchased. It blows not receiving your goods, especially for as long as it's been for some of you, but maybe this information will help (for those on the Xbox One).

After a week of dealing with M$, it turns out that there was an account history issue with players on the M$ side that prevented auto-payments from going through. Rather than also refreshing their system, they only fixed the overall issue, which, unfortunately, still didn't resolve on the individual player side. Once M$ refreshed their payment history, ESO+, including other M$ payment related notes finally started showing up. Per one of my guildmates, Zeni needed a screenshot of the account history. A snippet from what Zeni said via an escalated ticket:

"Now that they refreshed your account, the transaction should show up on your transaction history. Do you have an updated screenshot of your transactions on your Xbox account?

As soon as we see that, we'll add in your missing crowns. I'm sorry that you have to keep responding back to us but as soon as we get your updated sheet, we'll add in the crowns nad you should be good."

My guildmate has done that and is now simply waiting to hear back from Zeni.

From what I can gather, this issue ultimately stemmed from the M$ end, which was ultimately causing some sort of disconnect between the two parties.

I sent screen shots over 10 days ago and they stopped responding not one response since I sent the screen shot proof I purchased my crowns my friend emailed them one time with no screenshot and got his crowns so this post of yours means nothing

OmniDevil

TheOneMVP wrote: »

I sent screen shots over 10 days ago and they stopped responding not one response since I sent the screen shot proof I purchased my crowns my friend emailed them one time with no screenshot and got his crowns so this post of yours means nothing

Actually, it does mean something. The fact your friend followed the same process and it worked for him, proves that it has at least worked for someone else. It may be taking longer for you, but remember you're not a special case and you're not being singled out. Don't give up and keep at it!

TheOneMVP

OmniDevil wrote: »

TheOneMVP wrote: »

I sent screen shots over 10 days ago and they stopped responding not one response since I sent the screen shot proof I purchased my crowns my friend emailed them one time with no screenshot and got his crowns so this post of yours means nothing

Actually, it does mean something. The fact your friend followed the same process and it worked for him, proves that it has at least worked for someone else. It may be taking longer for you, but remember you're not a special case and you're not being singled out. Don't give up and keep at it!

No my friend didn't follow the process he emailed them saying he didn't get crowns no screenshot so once again ur comment means nothing they messed up period and the fact that I sent them all they asked for and the completely stop responding to me after I sent proof is crap

OmniDevil

TheOneMVP wrote: »

No my friend didn't follow the process he emailed them saying he didn't get crowns no screenshot so once again ur comment means nothing they messed up period and the fact that I sent them all they asked for and the completely stop responding to me after I sent proof is crap

Now you just sound like an ignorant petulant child. If you have to blame someone, blame yourself for taking things personally. Advice is given and you instantly attack that person for trying to help. Good luck with getting your crowns. I'll be sure to update my ignore list.