Fearing the next maintenance

jarky

First off, kudos to the team for finally fixing the issue. While it took a long time and impacted a lot of people, I'm glad it is fixed. I finally got to play last night after 3 days of not playing. I know lots of folks want some sort of compensation or an apology, etc.

What I want is a pinky promise that this next maintenance isn't going to reintroduce the bug that broke everyone. Because then we'd be heading into another weekend and lots of potential downtime.

I do think it's fair for us to all critique both the social media / community relations team and the customer support team on this issue. A global game company that operates as a SaaS (software-as-a-service) company is beholden to simple expectations in terms of transparency and communication. A lot of folks speculated that the DevOps team was more interested in looking at the test server streams and results than into this issue. Hopefully that is just speculation but it was curious that on the first business day after the outage it got resolved while it remained broken over traditional non-working hours.

We love this game and want to keep loving it.

As a thank-you to the team that works so hard on this, I'm buying ESO Plus and 5000 crowns tonight with the notion that the entire team at ZeniMax has learned from this experience and promises to make it better. I hope other gamers on here will do the same as a good faith. I want this game to last and stick around for a while!

BoozeKashi

Well said.

While I agree with you on just about everything, I cannot commit to any additional purchase and am on the verge of canceling my ESO Plus subscription. With no explanation, no apology, no recompense (at least a token gesture or acknowledgement) combined with the atrocious CSR you already mentioned, there is no way I feel comfortable investing any more at this point.

That could all change with a post from ZOS doing one or more of those things I mentioned.

Deveski

Fixed? I'm glad your game is working. I still can't stay logged in for more than 10 minutes. I'm glad they fixed it for you, but I'm still frustrated and about to trade in my game.

ZOS_TristanK

Turning your console completely off for 5 minutes may help, @Deveski. Sometimes if the game is acting wonky post-patch, this will resolve the issue. If it doesn't please reach out to our Support Team here: https://help.elderscrollsonline.com/app/ask

Deveski

ZOS_TristanK wrote: »

Turning your console completely off for 5 minutes may help, @Deveski. Sometimes if the game is acting wonky post-patch, this will resolve the issue. If it doesn't please reach out to our Support Team here: https://help.elderscrollsonline.com/app/ask

I left it off for 10 hours, not in rest mode but completely powered off, while i went to work still having the issue. Also, I have a current open ticket, no one is able to help yet.