If you can't log in/ have trouble logging in.. Try this

yodased

This is anecdotal of course and I have not had a large enough body of evidence to say its factual, BUT this has worked every single time for me so far. (about 8 times)

Turn off the console and wait 1-2 minutes. Turn it back on and go to settings -> network -> display network settings.

It should say IP address: automatic at this point.

Then back up one level and go to settings -> network -> test internet connection.

This will refresh the adapter and clear the dns profile as well as the IP address information.

After testing is good go back to the settings -> network -> display network settings

You should see 192.168.0.xxx or 10.0.0.xxx

Once you see that, open ESO and play.

It seems to me like a handshake error, like the console is not reporting to the dhcp/dns servers correctly. Resetting the adapter and "forcing" the console to grab an IP address instead of just using DHCP to login has fixed it for me.

Any time you hard crash or turn the ps4 off this will happen.

This happens to me ESPECIALLY after I put the console into sleep mode while the game is active. It's like ESO keeps an open connection to the server even when the PS4 is in rest, when it comes back it tries to communicate over that connection which is now closed due to the application being timed out.

It gets all bonkers and doesn't know what to do so it just loads and loads and loads.

TL:DR Force your PS4 into an IP address by "testing" the internet connection with ESO closed if you are having issues logging in.

Remember: Your mileage may vary here, but it's worked every time for me.

trezomnar

Tried this yesterday. It didn't work for me. Maybe others will have better luck, but thanks for the suggestion...

LeoA91b14_ESO

Darn! I thought we were onto something, made it all the way to character select with no issues, then got hung up and shot down. Good effort though.

yodased

@LeoA91b14_ESO i have run into that once. Just close and reopen then try again.

NDwarf

If this is true then other online games and apps should not work on Ps4. Why would one application fail and others play with no issues if there is a problem with network settings?

That tells me it's not any kind of hardware config error on my end. From skimming over the general help post it looks problems began at the same time on the same day (Friday around 8pm est).

So it has to be either Zos servers or the route to the servers needs maintenance. I'm sure they have the finest minds in the company working on it, the finest minds

*insert monkeys at computer meme here*

bryanhaas

NDwarf wrote: »

If this is true then other online games and apps should not work on Ps4. Why would one application fail and others play with no issues if there is a problem with network settings?

That tells me it's not any kind of hardware config error on my end. From skimming over the general help post it looks problems began at the same time on the same day (Friday around 8pm est).

So it has to be either Zos servers or the route to the servers needs maintenance. I'm sure they have the finest minds in the company working on it, the finest minds

*insert monkeys at computer meme here*

Exactly my thoughts as well.
To the OP: Thanks for trying though, I have noticed throughout this Destiny works just fine (would rather be playing ESO than reskinned enemies and weapons ie Destiny tho).

LeoA91b14_ESO

Well, after the first fail I tried it again and made it in flawlessly. I logged out to test it and again logged back in flawlessly. Wayshrines working as well. Props man. It seems to be working.

yodased

Happy to help

GatorArmy

That's interesting.

Your console more then likely uses DHCP regardless of whether you "test" your connection or not through the PS4 connection test (which provides inconsistent results at best). Most home networking and their devices are setup for DHCP. It's way easier to use then individually allocating specific IP Addresses to every device. You turn on a device and it pulls a valid, available IP Address from your DHCP pool. So I don't believe DHCP or your IP Address have anything to do with the Megaserver issues.

And what are you seeing as "Automatic" for your IP settings before testing? The only item listed as automatic should IP Address Settings. You should still have an IP address and gateway and DNS show up. If you don't see those show up until after you test, then I would look into your router. Make sure it's configured correctly or try resetting it. Cause you PS4 should be immediately pulling those from your DHCP pool upon turning on.

nosillalouise

OR...


What always works for me is signing into the European server and then logging out once you hit the Character Selection/Creation screen... Then choosing the North American server.

That usually works for me almost every time.

yodased

That never works for me unfortunately but good tip!

Pallmor

For the hundredth time, THE PROBLEM IS NOT ON OUR END!

yodased

@pallmor and? Who said it was? I found a way that let me play the game when previously I could not. It turned out to be repeatable and worked for me. Should I not share that?