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ESO NEEDS TO GIVE REFUNDS NO EXCUSE
This is denial of service, false advertising, this can go really bad for yall. Just like Sony. I am one to start the train,
Edited by howard8844_ESO on August 9, 2015 4:31PM 1
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JG_iLLo✭I agree.Alliance: EP/ALD
PSN: JG_iLLo
Class: DK/DK
RACE: RedGuard/Bosmer
Normal play time. Mon-thur Fri (6 pm to 12 am) Sat-Sun (day an night)1 -
Nikkor✭✭✭agreed. can't play an entire weekend. eco plus is a paid service. i can understand servers being down for a few hours every now and then. even half a day. MAYBE even on the rare occasion a full day. This completely smells of no one even working the entire weekend to try and fix it.
in other words. a minimum of 1 packs of 5 xp scrolls per day down is in order. then throw in another pack of them to say your sorry. Then maybe we will keep playing your game1 -
lolzbuckets✭✭✭Reasonable compensation would probably look more like a day per day of free ESO Plus, redeemable by voucher, for all affected users (read: all active accounts). That would also serve the additional function of allowing people to redeem their vouchers after Imperial City comes out, giving them the chance to a free sample, as it were.
But while you're not wrong that this is pretty unacceptable overall, expecting compensation before they've fixed the issue is pushing it a bit.2 -
lolzbuckets✭✭✭Also also, they, like Sony, aren't contractually obligated to compensate us at all. But odds are that they will, because not doing so would be *terrible* PR.0
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Leandor✭✭✭✭✭
✭✭A second thread with the same "smart claims"? /golfclap
Read the terms of use, chapter 6.Edited by Leandor on August 10, 2015 6:42AM1 -
sadownik✭✭✭✭✭
✭lolzbuckets wrote: »
Well to be honest there is nothig there that doesnt allow Z. to have some giveaway for those affected. And frankly speking if this happened in any other AAA title such actions would be natural.0 -
Leandor✭✭✭✭✭
✭✭Sure. It's the claim threads that just crack me up. They did something similar on PC, for all the downtime that plagued PC launch, they gave free 5 days sub time.
Can't see that happening now, though. Play time has no value anymore, since it is B2P. Maybe an exception is made for ESO+ players, since they may have spent money, but since they already got the equivalent Crowns, I also doubt it.0 -
lolzbuckets✭✭✭lolzbuckets wrote: »
Well to be honest there is nothig there that doesnt allow Z. to have some giveaway for those affected. And frankly speking if this happened in any other AAA title such actions would be natural.
Correct. But there is also nothing there that makes it a requirement. Anything they do to compensate players for this downtime is entirely by choice. And if they do nothing and just tell us off, the only recourse we have is to vote with our wallets.0 -
lolzbuckets✭✭✭Which they know. And which, I hope, is the reason they will try to make things right.0
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lolzbuckets✭✭✭I'd be interested to hear the details. Outside of the EEA and three countries, my hyperbole was accurate. As far as I'm aware, even in those places, consumers are only explicitly protected, under these circumstances, from provably fraudulent purchases made with their credit card, or to a lesser extent, debit card.
However, from your tone, @BoozeKashi , it sounds as though you are confident in a very unlikely right to something more than that, which I can't find any legal basis for.
Edit - clarification: The dry tone is monotone, not sarcasm. I'm legitimately asking, not being a smartass. I'm in the USA, and we're pretty thoroughly unprotected on the e-commerce front. So if you're actually from a country with these protections and they are more expansive than I was able to learn, I'd actually, non-sarcastically, like to know.Edited by lolzbuckets on August 10, 2015 7:39AM0 -
Leandor✭✭✭✭✭
✭✭
As @lolzbuckets has rightly stated a proclaimed possible unexpected downtime does make the proof of malicious intent your problem. Nowhere was advertised or stated that the service provided guarantees a 100% uptime. Even the highest reliability IT infrastructure possible does not ensure 100%, and you will find absolutely zero credible providers that give that number.BoozeKashi wrote: »
In the EULA as well as TOS, no hard numbers for guaranteed uptime are given. You accepted this. Even in EU, where consumer protection is strongest worldwide, you will not have justified cause in the legal sense.
Feel free to disagree and prove me wrong.Edited by Leandor on August 10, 2015 7:50AM0 -
BoozeKashi✭✭@lolzbuckets Yes, unfortunately residing in the US you are pretty much out of luck. We have much better consumer protection laws in other countries.
@Leandor I don't really see a necessity to provide you with any sort of proof. The /golfclap sarcasm was for your benefit though.
You reside in the US. You are screwed. I am quite confident that if (note: emphasis on "if, as in my original comment) it comes down to it, yes I can get a refund as the terms of selling a product and then not delivering said product are quite simply not so legal here as it apparently is where you live. There is no need of proving malicious intent, just failure to comply with terms of sale (much like EU laws), and as far as uptime and numbers and percentages go, well, knock yourself out, but no one said anything about that. It comes down to simply making and selling a game that does not work. Sometimes works is not considered as "close enough". 0 -
Leandor✭✭✭✭✭
✭✭
I am living in Switzerland, born in Germany. As I said, feel free to try it and prove me wrong, mate.BoozeKashi wrote: »@lolzbuckets Yes, unfortunately residing in the US you are pretty much out of luck. We have much better consumer protection laws in other countries.
@Leandor I don't really see a necessity to provide you with any sort of proof. The /golfclap sarcasm was for your benefit though. You reside in the US. You are screwed. I am quite confident that if (note: emphasis on "if, as in my original comment) it comes down to it, yes I can get a refund as the terms of selling a product and then not delivering said product are quite simply not so legal here as it apparently is where you live. There is no need of proving malicious intent, just failure to comply with terms of sale (much like EU laws), and as far as uptime and numbers and percentages go, well, knock yourself out, but no one said anything about that. It comes down to simply making and selling a game that does not work. Sometimes works is not considered as "close enough".
Bolded part: Server Downtime does not constitute failure to comply, since it is included in the terms of sale. Thus, only malicious intent would make a server downtime relevant for refunds.
Not gonna continue the discussion, though. Arguing on the internet is...Edited by Leandor on August 10, 2015 8:49AM0 -
BoozeKashi✭✭Then you definitely do have some recourse, unaware though you may be. Sony has lost that battle in EU before, as well as M$, Google, and many others.
As far as what proof you are demanding, Pfff. I don't know you and owe you nothing, mate. If you are looking for some sort of argument, just look in a mirror, reach around and pat yourself on the back, and tell yourself you're a winner, you win the internet.
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Leandor✭✭✭✭✭
✭✭Mate, I don't demand anything. I'm just saying that even for a lay person like me it is completely obvious that an unexpected downtime on a game server is not sufficient cause for demands on refunds. And I'm saying that it would be much more successful to ask politely for a goodwill compensation, because that is all that will happen.
But as I said: feel free to try otherwise. Whatever floats your boat.
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Ch4mpTW✭✭✭✭✭
✭✭✭✭✭I agree 100%. There needs to be some form of compensation given to the console player base for the ongoing issues transpiring. However, I feel this is something to be given to both us PlayStation natives, AND the Xbox One players. It's completely unacceptable for a company to do this, and not even provide some form of compensation for their lack of adequate customer service. As well as their (ZOS) lack of proper maintenance to the console players (a point I made in a post not too long ago in General Discussion). Even if it's something small like 500 crowns. The giving of said crowns would show that ZOS are not only aware of what's been going on, but willing to make amends for it.2 -
six2fall✭✭✭✭Legal base or not if you want to make statement or attempt to get something in return fill complaint with BBB. At worse their company rating will take huge hit that will have a very negative effect.0 -
BoozeKashi✭✭The PS Store has a rating system, 1-5 stars. I rated accordingly.
Does anyone know if XB has similar?0
/golfclap