Update 40 featuring the Endless Archive is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of October 2:
• PC/Mac: NA and EU megaservers for patch maintenance – October 2, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• ESO Store and Account System for maintenance – October 3, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – October 4, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – October 4, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Virgin Media - This may help!

Hi all,

I myself and a lot of you out there are aware of the random disconnects so i thought i would share what as (fingers crossed) fixed mine....I repeat "fixed mine" so it may not fix yours.

Step 1: Static IP Address

I changed my Xbox One to have a Static IP address with this video (Upto 2.20 seconds of the video - ignore the rest of the video)


Step 2: Logging into your router


Step 3: How to Port Forward your Router


Step 4: Port information

Once you are at your port forwarding screen add the following:

Xbox Live requires the following ports to be open:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

Taken from here: http://support.xbox.com/en-GB/xbox-one/networking/network-ports-used-xbox-live

This fixed my random disconnects BUT did not fix my guaranteed 30 minute disconnect so i read this:


So i phoned Virgin and they replied they know about this and there is a fix, they said 99% of their routers are at default settings so they shut down my router and changed the frequency (ain't got a clue what that meant) and so far i have been playing for hours with not even a single disconnect.

The above has also improved my loading times when changing areas, don't know why but it has.

Again this worked for me so hopefully will for you :)

p.s: I did try the following guide before but it did not work, think it was something to do with the wrong TCP/UDP info:

Edited by JayKay on July 30, 2015 5:12PM
  • JayKay
    Ignore all of the above, it started to disconnect so i had to phone Virgin Media :(

    After 2hrs on the phone with them arguing they finally gave in and sent me a Super Hub 2 (AC) version and now all is working great B)

    Be prepared, if you phone them and explain what is happening it is like talking to a brick wall....IT WILL test your patience and the will to live....lol
  • JayKay
    Thought i would bump this just to let you know that still to this day i have not had one single disconnect since getting the Super Hub 2 (AC)

    So 100% it was the older hub/firmware that caused the problem.

Sign In or Register to comment.