Freezes/Black Screens/ and various crashes.

Xael

For the past few days my game will freeze and then go into a black screen. During this black screen I can hear in game sounds and move around. I can even do commands like /reloadui though I cannot see it.

This is not a new issue, if you look throughout the forum you will see posts like this dating back over a year.
Why is this game so messed up? More importantly, why are you so intent on releasing new content when your old content is still messed up and so unstable?


This is not my computer, so spare me the typical troubleshooting rhetoric.

Ranique

"Why is this game so messed up?"
Reply: It isn't

Bear with me...having these issue is no fun and I understand your pain.
But over 99% of all the players on pc have no issues at all. So the game is far from messed up.
The amount of people with issues is NO higher then with other games.
So while you could claim that they should solve it for the full 100%, doing so is impossible and striving for that would mean they dont have time to do other important things like new content. So it is normal to accept a certain amount of issues that some people suffer from. It is not nice, but there is simply no other realistic way.

First why it is impossible to solve all problems.
Running a game effectivly is depending on 5 important factors.
1: the program
2: the hardware
3: the drivers
4: the OS
5: support programs (e.g. direct x, virusscanners, etc).

I have seen very often that programs, fully designed within the standarized restrictions of e.g. direct X or windows , still having serious issues, cause direct x or windows is not holding to thier restrictions. The reason is simple. Direct X will never get blamed for a badly running game, it is always the gamedevs who get the blame.
The same goes for drivers, hardware, the os, etc.

There is also a 6th factor and that is the user. I've been the "nerd next door" for a good amount of time and have seen how creative and surprising users get in totally messing things up (and blaming all but themselfs!)

All of the above is why you should put effort in troubleshooting. As it is not "just" the game, it is clearly something at your end and you should be the one pinpointing it.

For example...If you would post your systemspecs here...and if there would be an nvidiaGPU on the list...I would recommend updating the drivers AND disabling the NvStreamSvc service. This service is only needed for streaming your game to a different device (most people don't need that, and those who do, know what this does). But it is known to mess things up serious and causing exactly what you are describing. This mess is not created by ZOS nor is it their fault it exist. But as more then 50% of the users are potentially suffering from it and part of them don't take time to troubleshoot decently, the forums here will be filled with a non-issue that can be easily be solved. As long as you refuse to troubleshoot (or atleast put effort in it to get help) it is only the easy way to blame it on ZoS while in your case I would be willing to bet a good amount of gold that it isn't.

Xael

Logged in for a minute and already froze again, wtf ZOS?


My screen right now:

Xael

Ranique wrote: »

"Why is this game so messed up?"
Reply: It isn't

Bear with me...having these issue is no fun and I understand your pain.
But over 99% of all the players on pc have no issues at all. So the game is far from messed up.
The amount of people with issues is NO higher then with other games.
So while you could claim that they should solve it for the full 100%, doing so is impossible and striving for that would mean they dont have time to do other important things like new content. So it is normal to accept a certain amount of issues that some people suffer from. It is not nice, but there is simply no other realistic way.

First why it is impossible to solve all problems.
Running a game effectivly is depending on 5 important factors.
1: the program
2: the hardware
3: the drivers
4: the OS
5: support programs (e.g. direct x, virusscanners, etc).

I have seen very often that programs, fully designed within the standarized restrictions of e.g. direct X or windows , still having serious issues, cause direct x or windows is not holding to thier restrictions. The reason is simple. Direct X will never get blamed for a badly running game, it is always the gamedevs who get the blame.
The same goes for drivers, hardware, the os, etc.

There is also a 6th factor and that is the user. I've been the "nerd next door" for a good amount of time and have seen how creative and surprising users get in totally messing things up (and blaming all but themselfs!)

All of the above is why you should put effort in troubleshooting. As it is not "just" the game, it is clearly something at your end and you should be the one pinpointing it.

For example...If you would post your systemspecs here...and if there would be an nvidiaGPU on the list...I would recommend updating the drivers AND disabling the NvStreamSvc service. This service is only needed for streaming your game to a different device (most people don't need that, and those who do, know what this does). But it is known to mess things up serious and causing exactly what you are describing. This mess is not created by ZOS nor is it their fault it exist. But as more then 50% of the users are potentially suffering from it and part of them don't take time to troubleshoot decently, the forums here will be filled with a non-issue that can be easily be solved. As long as you refuse to troubleshoot (or atleast put effort in it to get help) it is only the easy way to blame it on ZoS while in your case I would be willing to bet a good amount of gold that it isn't.

Ok first off, just remove your response.

I have been playing this game since beta. Your "99% of players on pc have no issues at all" statement is a steaming pile of crap. It is an outright lie. First of all, there is no way to measure such a thing, secondly, the forum is rife with people complaining about issues from a-z. Your response is nonsense directing the problem toward the player rather than the poor design of the game. I can see this being the case in some situations but definitely not in all of them, particularly mine.

If instead of swooping in to save the day, if you took a moment to look into this forum you would see this problem has been around since last year and tons of players are having all kinds of issues. Spare me this ridiculous nonsense.

Lastly, I have done all the things you listed already and I wouldn't take the time to post if I hadn't. Hence my above statement, "spare me the typical troubleshooting rhetoric." Your response is absolutely worthless. If you can't take the time to read and be objective or do some research, don't post in the first place.

Vanzen

I got this a few days ago. I erased "manually" the pilot through devices manager then reinstalled completely the card and latest nvidia drivers. Some files were corupted I think.

Daenerys

this just happened to me and also happened once last night. I too have been here since beta, and this has randomly happened with no rhyme or reason. black screen, but can hear sounds, was in guild store if that helps. windows 7 nvidia w/drivers up to date...

Moonshadow66

A solution I do not have, but I just wanted to post that I have the same blackscreen freeze issue now, too, after I upgraded my OS to Windows 7 64bit (but now the crashes are gone..). This happens fairly often now, about every few hours. With the old OS it did freeze ocassionally, but not with a blackscreen. Drivers are up to date, I don't think there's much we can do, tbh.

Seravi

As someone who has suffered with this problem since Beta I feel your pain. It has been an issue for NVIDIA users from the start. It is better now but some still have the issue no matter what they try. I only get black screens in regular Greenshade in the AD, go figure. No where else in the game and on no other regular or vet level or PVP zone. CS has worked with me since before March of 2014 on this and nothing seems to get rid of it. The customer base that has this issue is small so until they can reproduce it on their side they won't issue any type of fix. I did run with a GTX 680 and have been using the GTX 970 and have the same issues. Running current drivers as well and still have the problem. Quite irritating. I have noticed though since the game has been on sale and more users have come on board the black screen issue is showing up more and more..... Maybe they will look at it and try to find a fix now.

Moonshadow66

After playing on Windows 7 64 bit for a bit more than a week now (before I was on XP not getting blackscreens), I notice that I mostly get the blackscreens when my character is in idle for a few minutes. Not always, but mostly.
The odd thing is that I often can even move (I can hear the footsteps) and I can hear the game sound as if it's still running like normal.

But the picture is never coming back, I only can restart the computer via reset button. I never get any error message either, so it's really hard to tell what exactly is causing this. I tried different Nvidia drivers, but it's always the same.

I assume that it's mainly related to Windows 7 (or higher?), since with my old WinXP installation I NEVER had this issue, and I'm still using the exact same computer and its hardware components.

Xael

Moonshadow66 wrote: »

After playing on Windows 7 64 bit for a bit more than a week now (before I was on XP not getting blackscreens), I notice that I mostly get the blackscreens when my character is in idle for a few minutes. Not always, but mostly.
The odd thing is that I often can even move (I can hear the footsteps) and I can hear the game sound as if it's still running like normal.

But the picture is never coming back, I only can restart the computer via reset button. I never get any error message either, so it's really hard to tell what exactly is causing this. I tried different Nvidia drivers, but it's always the same.

I assume that it's mainly related to Windows 7 (or higher?), since with my old WinXP installation I NEVER had this issue, and I'm still using the exact same computer and its hardware components.

I am on 8.1.
I never had the issue on Windows 7.
However when I was on 7, I did not have the video card I now have and this all changed around Dec. 2014. I currently run the 970 GTX from MSI. I suspect it is an NVIDIA issue, however no matter how far I roll back drivers, the game still either has a black screen issue or a freeze issue. As far as replicating the problem, I cannot, it is intermittent though sometimes it can happen back to back. I think it is related to alt tabbing and perhaps web browsers. I have noticed when I alt tab a lot or have things open in background, stuff like youtube or various websites, the game will eventually lock up or have an issue.

I remember coming back in March and having these up until a few weeks ago:





and then turning into



Though yesterday day I had the former.

Moonshadow66

Xael wrote: »

Moonshadow66 wrote: »

After playing on Windows 7 64 bit for a bit more than a week now (before I was on XP not getting blackscreens), I notice that I mostly get the blackscreens when my character is in idle for a few minutes. Not always, but mostly.
The odd thing is that I often can even move (I can hear the footsteps) and I can hear the game sound as if it's still running like normal.

But the picture is never coming back, I only can restart the computer via reset button. I never get any error message either, so it's really hard to tell what exactly is causing this. I tried different Nvidia drivers, but it's always the same.

I assume that it's mainly related to Windows 7 (or higher?), since with my old WinXP installation I NEVER had this issue, and I'm still using the exact same computer and its hardware components.

I am on 8.1.
I never had the issue on Windows 7.
However when I was on 7, I did not have the video card I now have and this all changed around Dec. 2014. I currently run the 970 GTX from MSI. I suspect it is an NVIDIA issue, however no matter how far I roll back drivers, the game still either has a black screen issue or a freeze issue. As far as replicating the problem, I cannot, it is intermittent though sometimes it can happen back to back. I think it is related to alt tabbing and perhaps web browsers. I have noticed when I alt tab a lot or have things open in background, stuff like youtube or various websites, the game will eventually lock up or have an issue.

I remember coming back in March and having these up until a few weeks ago:





and then turning into



Though yesterday day I had the former.

I guess you could be right there that it's an Nvidia issue. I've tested several drivers, too (including hotfixes), but it still keeps freezing to blackscreen. The newer the driver, the earlier it freezes. At last I tried a driver that is about a year old because I didn't get any blackscreens with them on my old OS, but with Win7 this doesn't work for some reason.
Odd thing is that today it freezes about every 30 minutes (or earlier) while the days before about once every few hours. Not sure what the difference is, maybe the system doesn't like driver-switching all day long. I'm already waiting for the whole thing to blow up..

I only upgraded my OS just for ESO and lost tons of other programs for that, and now I still cannot play due to another/new issue, so someone finally needs to fix that cr*p! ZOS or Nvidia or Meridia, I don't care WHO does it, but someone has to, as it's not on my/our end!

Xael

Moonshadow66 wrote: »

Xael wrote: »

Moonshadow66 wrote: »

After playing on Windows 7 64 bit for a bit more than a week now (before I was on XP not getting blackscreens), I notice that I mostly get the blackscreens when my character is in idle for a few minutes. Not always, but mostly.
The odd thing is that I often can even move (I can hear the footsteps) and I can hear the game sound as if it's still running like normal.

But the picture is never coming back, I only can restart the computer via reset button. I never get any error message either, so it's really hard to tell what exactly is causing this. I tried different Nvidia drivers, but it's always the same.

I assume that it's mainly related to Windows 7 (or higher?), since with my old WinXP installation I NEVER had this issue, and I'm still using the exact same computer and its hardware components.

I am on 8.1.
I never had the issue on Windows 7.
However when I was on 7, I did not have the video card I now have and this all changed around Dec. 2014. I currently run the 970 GTX from MSI. I suspect it is an NVIDIA issue, however no matter how far I roll back drivers, the game still either has a black screen issue or a freeze issue. As far as replicating the problem, I cannot, it is intermittent though sometimes it can happen back to back. I think it is related to alt tabbing and perhaps web browsers. I have noticed when I alt tab a lot or have things open in background, stuff like youtube or various websites, the game will eventually lock up or have an issue.

I remember coming back in March and having these up until a few weeks ago:





and then turning into



Though yesterday day I had the former.

I guess you could be right there that it's an Nvidia issue. I've tested several drivers, too (including hotfixes), but it still keeps freezing to blackscreen. The newer the driver, the earlier it freezes. At last I tried a driver that is about a year old because I didn't get any blackscreens with them on my old OS, but with Win7 this doesn't work for some reason.
Odd thing is that today it freezes about every 30 minutes (or earlier) while the days before about once every few hours. Not sure what the difference is, maybe the system doesn't like driver-switching all day long. I'm already waiting for the whole thing to blow up..

I only upgraded my OS just for ESO and lost tons of other programs for that, and now I still cannot play due to another/new issue, so someone finally needs to fix that cr*p! ZOS or Nvidia or Meridia, I don't care WHO does it, but someone has to, as it's not on my/our end!

I am not so sure about it being an Nvidia thing. I am quite certain its an ESO thing.
Let's be real for a second, I play other games, none of which ever have issues. ESO is the only thing that consistently has problems regardless of change.
I am also under the suspicion that something web related does not mix well with ESO. Whether it be flash/java or whatever, I think websites do something that causes or triggers these problems.

If you are constantly changing your drivers, make sure you use driver sweeper or ddf to get the old stuff removed. That can cause a lot of havoc.

marco.cuevas.ventob14_ESO

Xael wrote: »

Ranique wrote: »

"Why is this game so messed up?"
Reply: It isn't

Bear with me...having these issue is no fun and I understand your pain.
But over 99% of all the players on pc have no issues at all. So the game is far from messed up.
The amount of people with issues is NO higher then with other games.
So while you could claim that they should solve it for the full 100%, doing so is impossible and striving for that would mean they dont have time to do other important things like new content. So it is normal to accept a certain amount of issues that some people suffer from. It is not nice, but there is simply no other realistic way.

First why it is impossible to solve all problems.
Running a game effectivly is depending on 5 important factors.
1: the program
2: the hardware
3: the drivers
4: the OS
5: support programs (e.g. direct x, virusscanners, etc).

I have seen very often that programs, fully designed within the standarized restrictions of e.g. direct X or windows , still having serious issues, cause direct x or windows is not holding to thier restrictions. The reason is simple. Direct X will never get blamed for a badly running game, it is always the gamedevs who get the blame.
The same goes for drivers, hardware, the os, etc.

There is also a 6th factor and that is the user. I've been the "nerd next door" for a good amount of time and have seen how creative and surprising users get in totally messing things up (and blaming all but themselfs!)

All of the above is why you should put effort in troubleshooting. As it is not "just" the game, it is clearly something at your end and you should be the one pinpointing it.

For example...If you would post your systemspecs here...and if there would be an nvidiaGPU on the list...I would recommend updating the drivers AND disabling the NvStreamSvc service. This service is only needed for streaming your game to a different device (most people don't need that, and those who do, know what this does). But it is known to mess things up serious and causing exactly what you are describing. This mess is not created by ZOS nor is it their fault it exist. But as more then 50% of the users are potentially suffering from it and part of them don't take time to troubleshoot decently, the forums here will be filled with a non-issue that can be easily be solved. As long as you refuse to troubleshoot (or atleast put effort in it to get help) it is only the easy way to blame it on ZoS while in your case I would be willing to bet a good amount of gold that it isn't.

Ok first off, just remove your response.

I have been playing this game since beta. Your "99% of players on pc have no issues at all" statement is a steaming pile of crap. It is an outright lie. First of all, there is no way to measure such a thing, secondly, the forum is rife with people complaining about issues from a-z. Your response is nonsense directing the problem toward the player rather than the poor design of the game. I can see this being the case in some situations but definitely not in all of them, particularly mine.

If instead of swooping in to save the day, if you took a moment to look into this forum you would see this problem has been around since last year and tons of players are having all kinds of issues. Spare me this ridiculous nonsense.

Lastly, I have done all the things you listed already and I wouldn't take the time to post if I hadn't. Hence my above statement, "spare me the typical troubleshooting rhetoric." Your response is absolutely worthless. If you can't take the time to read and be objective or do some research, don't post in the first place.

Have to agree here.

I have played lots of games on my PC. And, this is the only game
where I get the Black screen, sound in the background issue already happened
to me like 10 times in the last 2 weeks and I have to restart or kill program.
I have a very good PC built it myself and I do not have this kind of problem with
my other games. Something is clearly wrong with either the client or the
inter-relations between Nvidia drivers/ESO and clearly AFTER a year
this problem should NOT be in this game this is just ridiculous and it is ANOTHER
reason to add to the many why I don't push that SUB button on the Zenimax account
page. You want my money? FIx the GAME.

Xael

No longer blackscreening, now the screen just freezes with the same end result. Just happened 2 minutes ago on live.
PTS has it's own issues.
This game is a mess.

Gilvoth

i keep having screen freezes also in eso. it's been happening to me since the last patch, the past 3 days tho is an extreme high amount of screen freezes about every 10 minutes.