There are a number of threads like this so I don't believe you're alone in the issue.
If you haven't already you could try sending a ticket to customer support with detailed information of the problem and they should be able to get back to you with help. Failing that there is a support section on the forums or their live telephone line.
@Turelus - EU PC Megaserver "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."