Maintenance for the week of March 3:
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· [IN PROGRESS] EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
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· [IN PROGRESS] NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
· ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
Where did the customersupporters GO?
flubber77
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after console launch we dont get answears to bug reports, or any other contact with the support service....
i think this is bad for the game, and if u are lucky enough to get a reply it ses we have to much to do with consol reports so please try later.....
WTF ZoS???
you knew this will gonna happend when u did release the game to consol, why did you not get a squad for the consol support?
i think this is bad for the game, and if u are lucky enough to get a reply it ses we have to much to do with consol reports so please try later.....
WTF ZoS???
you knew this will gonna happend when u did release the game to consol, why did you not get a squad for the consol support?
Still a grudge, only to see false what u want and nothing less.
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ArvenAldmeri✭✭✭✭✭Sended bug report of invisible quest giver NPC... never got answer. Luckily it was somehow fixed itself in next login. But really... this is unacceptable.Magicka sorcerer from start until the end. Always. Through the good times and the bad, even now when its probably saddest PvE dps it has ever been.
Even as an owner of one radiant apex mounts I am against radiant apex mounts and anything thats not obtainable by direct purchase.0 -
Xendyn✭✭✭✭✭
✭✭Bug reports are never answered, they never have been. Basically you are contributing to a list with those.
Help tickets are a different thing and they used to be pretty good about it, even to the point I've had an ingame GM spend a couple of hours helping me get a quest straightened out. Haven't put one of those in for awhile now, tho.Lag is ruinin' my 'mershun!
A society grows great when old men plant trees whose shade they know they shall never sit in.
There is only one good, knowledge, and one evil, ignorance - Socrates
Member of the Old Guard, keepers of the game's history
PC/NA0 -
BlackEar✭✭✭✭✭/facepalm
It literally says that bug report WILL NOT BE ANSWERED. How about actually read it before you start complaining?Bjorn Blackbear - Master Angler - Collector - Black Market Mogul - Ebonheart Pact - Exterminatus - EU.
Achievement hunter:
Visit my profile page to find out about which achievement I am currently hunting.
Check out Anemonean's thieving guide!0 -
NotSo✭✭✭✭Don't you know bugs get fixed the moment you submit a /bug report?Gar'Sol the Wanderer VR14 Khajiit Sorcerer Spellblade1 -
Sithisvoid✭✭✭✭✭How hard is it to pop in and be like " We are aware and working on a fix?" It's called customer support try providing it.2 -
NotSo✭✭✭✭Would you be satisfied with a robot response?
The team receiving /bugs probably doesn't have a means to respond anyways. Just let them do their jobs.Edited by NotSo on July 5, 2015 2:35PMGar'Sol the Wanderer VR14 Khajiit Sorcerer Spellblade1 -
flubber77✭✭✭✭the bug report its self i dont care for but tickets for other thing i do care for and it is the same *** there....
Still a grudge, only to see false what u want and nothing less.0 -
Sausage✭✭✭✭✭
✭Its slow, I havent gotten an answer in week. I suppose they didnt hire any extra staff for console launch.Edited by Sausage on July 5, 2015 2:28PM2 -
Chaos0720✭✭✭I see two groups of people here: People that want answers and support and people that are making excuses for zenimax so they get brownie points with the forum moderators.Sithisvoid wrote: »INB4 they give no answer but close this thread
I have no doubt that this is exactly what's going to happen. Either that or will get some made up answer that makes no sense. Saw this when apparently we couldn't explain why someone's subscription only had 179 days. There's no day 180 because it starts counting down immediately, but there's also no day 0 because they can't display hours. My advice, stop coming to the forums for support answers. While I don't think it's right, your just wasting your time trying.
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Chaos0720✭✭✭Did send a ticket and got a response the same Day so
How nice for you. Just curious, do you pay for ESO plus? (No I'm not bashing on you, it's a legitimate question.) Because even though I personally don't agree with the practice, I see nothing wrong with people that pay subscriptions to get support quicker than those who don't.0 -
Moonshadow66✭✭✭✭✭
✭Don't you know bugs get fixed the moment you submit a /bug report?
Seems no one ever sends a bug report then^^Venus Ocean - Breton Sorceress VR16, EP, Tamriel Hero | Gixia - Breton Sorceress VR16, EP, Tamriel Hero
Frances Demnevanni - Breton Dragonknight VR16, EP, Tamriel Hero | Raygee - Breton Nightblade VR16, EP, Tamriel Hero
Lady Olivieri - Breton Nightblade VR16, EP, Tamriel Hero | Donna Demnevanni - Breton Templar VR16, DC, Tamriel Hero
Elaine Benes - Breton Templar VR16, EP | Ray McCluck - Breton Sorcerer VR16, EP
Moonshadow Demnevanni - Dunmer Dragonknight Lvl 50, EP | Jamie Stacey - Redguard Templar Lvl 50, EP
Caia Cosades - Imperial Nightblade, EP0 -
flubber77✭✭✭✭Did send a ticket and got a response the same Day so
How nice for you. Just curious, do you pay for ESO plus? (No I'm not bashing on you, it's a legitimate question.) Because even though I personally don't agree with the practice, I see nothing wrong with people that pay subscriptions to get support quicker than those who don't.
I DO HAVE SUB. and this is what i get
Greetings,
Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESO TU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.
If you are experiencing any in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.
Additionally, other great resources for in-game mechanics can be found via our forums: http://forums.elderscrollsonline.com/en
i have to say they have really good support for us...
Still a grudge, only to see false what u want and nothing less.0 -
Enodoc✭✭✭✭✭
✭✭✭✭✭They never respond to in-game bug reports and rarely respond with more than an automated/stock response for a bug report on the support site - if they responded to all bug reports they'd never get anything done. They are pretty good however at calling out major bugs that in the works of being fixed and/or responding to threads where major bugs are reported.
Is there a particular bug you would like a response to?UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
Join us on Discord - discord.gg/uesp0 -
Sindala✭✭✭✭✭You lot still don't get it do you....
There's no one left at Zenimax that know how to use a computer
Being First is not the prize, it just mean's everyone can stab you in the back.0