Maintenance for the week of November 25:
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Kicked to home screen fixed for me
I tried all the steps suggested by support email and other bits found online but what has fixed it for me is to use an Ethernet cable, I don't know why this worked as my WiFi signal is strong but hey *** I can play so I'm happy. Hope this may work for other people with same issue.