[PS4] Can't Finish Account on PS4 Browser

Ace_of_Destiny

Howdy,

I talked my nephew into getting ESO for his PS4.
He got it, "created an account" ingame, and started playing.
The problem he is having is that when you create the account it says something about having three days to verify the account from your email.
He uses an online email (through comcast), but uses the PS4 browser to access it.
The real problem is that when he clicks the link in the email it takes him to a page that is for setting up an account, and everytime he puts in his account name and goes to the next box the page refreshes and goes to a login screen.

I had this happen to me too when I tried making my account.
I ended up having to use my wife's laptop to finish making my account.
But, he doesn't have that option.
The ONLY browser he has is on his PS4.

So...here are my questions:
1. What happens after the three days runs out?
2. Or, if you at least hit the verify link in the email they send you does that count as finishing your account set-up?
3. Why it is so hard to set up an account to play on a console? Why require also owning a PC/Laptop to make a console account?


Sorry for the lost post.
But, he is worried that he wasted his money, and time.

Thanks!

Yukian

Hello,
To answer your first question, here is information from the official FAQ:
Once players created their ESOTU account through the console, they will have 72 hours to verify it. A verification e-mail will be sent to the e-mail address associated with their account. If players do not receive a verification e-mail, they can request another one by pressing [Square] at the prompt. Players who are unable to locate their original verification e-mail or encounter issues while requesting a new one should contact ESOTU Customer Support at https://help.elderscrollsonline.com/app/ask with the following details:

PSN Online ID
E-mail address

I cannot answer your second question.

To answer your third question, i believe that this is a bug, and you should report it. However, it should be possible via a phone, kindle, etc. You could also allow him to utilize your wife's laptop, if possible.
Sorry i couldn't be more help, someone else will probably come along to help

Ace_of_Destiny

Yukian wrote: »

Hello,
To answer your first question, here is information from the official FAQ:
Once players created their ESOTU account through the console, they will have 72 hours to verify it. A verification e-mail will be sent to the e-mail address associated with their account. If players do not receive a verification e-mail, they can request another one by pressing [Square] at the prompt. Players who are unable to locate their original verification e-mail or encounter issues while requesting a new one should contact ESOTU Customer Support at https://help.elderscrollsonline.com/app/ask with the following details:

PSN Online ID
E-mail address

I cannot answer your second question.

To answer your third question, i believe that this is a bug, and you should report it. However, it should be possible via a phone, kindle, etc. You could also allow him to utilize your wife's laptop, if possible.
Sorry i couldn't be more help, someone else will probably come along to help

Thanks for taking the time to respond.

I had read that info from the support page. It does say you have 72 hours, and they can resend the email. But, it doesn't say what actually happens when the 72 hours runs out. Does it lock you out of game, or does ZOS send a professional hitman to your house to kill your hamster? (lol)

And, I did report this to support when I had the same trouble...but they didn't really seem to care too much.

The problem he (my nephew) has is that the PS4 browser is literally the only option he has.
He lives in Florida, I live in Pennsylvania...I don't think letting him use my wife's laptop is possible.

Yukian

Hm. You communicate somehow, no? I would guess over the phone or via ps4 skype. Can't you let him tell you the information and then input it into said laptop? Normally i wouldn't suggest sharing information, but if you're family and he trusts you with it and you both have the patience to do it...-shrugs-
Also i hope ZOS doesn't kill hamsters O_O..... i'd be afraid to speak to Gina ever again..

Ace_of_Destiny

Yukian wrote: »

Hm. You communicate somehow, no? I would guess over the phone or via ps4 skype. Can't you let him tell you the information and then input it into said laptop? Normally i wouldn't suggest sharing information, but if you're family and he trusts you with it and you both have the patience to do it...-shrugs-

Yeah, I guess he could just facebook me his details and I could set it up for him...but, I hate doing this because then it becomes a "habit" for me to fix all his problems. (lol)

But, man, they should have tried this out before releasing it on consoles.
What about other folks that are in this situation?
Poor fellers.

OhItsReckt

I'm sorry for your troubles, but my gosh.

"I hate doing this because then it becomes a "habit" for me to fix all his problems. (lol)"

That line, literally almost killed me, I don't recall laughing that hard in a long time.

SocialAssassin

Ace-2112 wrote: »

Howdy,

I talked my nephew into getting ESO for his PS4.
He got it, "created an account" ingame, and started playing.
The problem he is having is that when you create the account it says something about having three days to verify the account from your email.
He uses an online email (through comcast), but uses the PS4 browser to access it.
The real problem is that when he clicks the link in the email it takes him to a page that is for setting up an account, and everytime he puts in his account name and goes to the next box the page refreshes and goes to a login screen.

I had this happen to me too when I tried making my account.
I ended up having to use my wife's laptop to finish making my account.
But, he doesn't have that option.
The ONLY browser he has is on his PS4.

So...here are my questions:
1. What happens after the three days runs out?
2. Or, if you at least hit the verify link in the email they send you does that count as finishing your account set-up?
3. Why it is so hard to set up an account to play on a console? Why require also owning a PC/Laptop to make a console account?


Sorry for the lost post.
But, he is worried that he wasted his money, and time.

Thanks!

Had this issue myself , and it was so annoying ! Even after, returning the game back to Gamestop . I still had to verify my account 0_o bottom line, you have to this through a PC and not through the PS4. Because simply , it won't work.

PS4 is my only browser too, luckily I went up to the public library and fixed this. They literary , won't stop sending them until you do. Even after I contacted ESO support, told the same thing. Kept sending remindeders , got to the point I started putting in my spam folder:|
Good news, is after you set up Your account , you can turn off notifications. But, not until. I hate to say it, but your friend is screwed. That's how I felt, about ESO afterwards a waste of money and time.
P.S. Waiting on Batman Arkham Knight, renting ESO through Gamefly.

In answer to question 3, why do you need a landline to active and use a cellphone? When you find out, let me know?

SocialAssassin

SocialAssassin wrote: »

Ace-2112 wrote: »

Howdy,

I talked my nephew into getting ESO for his PS4.
He got it, "created an account" ingame, and started playing.
The problem he is having is that when you create the account it says something about having three days to verify the account from your email.
He uses an online email (through comcast), but uses the PS4 browser to access it.
The real problem is that when he clicks the link in the email it takes him to a page that is for setting up an account, and everytime he puts in his account name and goes to the next box the page refreshes and goes to a login screen.

I had this happen to me too when I tried making my account.
I ended up having to use my wife's laptop to finish making my account.
But, he doesn't have that option.
The ONLY browser he has is on his PS4.

So...here are my questions:
1. What happens after the three days runs out?
2. Or, if you at least hit the verify link in the email they send you does that count as finishing your account set-up?
3. Why it is so hard to set up an account to play on a console? Why require also owning a PC/Laptop to make a console account?


Sorry for the lost post.
But, he is worried that he wasted his money, and time.

Thanks!

Had this issue myself , and it was so annoying ! Even after, returning the game back to Gamestop . I still had to verify my account 0_o bottom line, you have to this through a PC and not through the PS4. Because simply , it won't work.

PS4 is my only browser too, luckily I went up to the public library and fixed this. They literary , won't stop sending them until you do. Even after I contacted ESO support, told the same thing. Kept sending remindeders , got to the point I started putting in my spam folder:|
Good news, is after you set up Your account , you can turn off notifications. But, not until. I hate to say it, but your friend is screwed. That's how I felt, about ESO afterwards a waste of money and time.
P.S. Waiting on Batman Arkham Knight, renting ESO through Gamefly.

In answer to question 3, why do you need a landline to active and use a cellphone? When you find out, let me know?

Edit- Your Nephew

Heartlet

The same thing happened to me. What I did, is I set the Account up on my phone. I dont think the PS4 Browser is that good.

Hope this helps!

Skcarkden

SocialAssassin wrote: »

In answer to question 3, why do you need a landline to active and use a cellphone? When you find out, let me know?

I'd imagine pressure from big business having a hand in this. Imagine if you didn't need a landline, would you still use one today? I know i wouldn't, i don't even answer my home phone anymore, because everyone who needs me can call my mobile. Big business don't know my mobile number, but they know everyone's landline number, even the ones listed as private that they shouldn't be knowing/calling but they still do call and harass with sales pitches.

Moodykrazykid

I was able to set up my account via smartphone I cant see why you cant use the ps4 broswer

Ace_of_Destiny

Moodykrazykid wrote: »

I was able to set up my account via smartphone I cant see why you cant use the ps4 broswer

When I try to log in using the ps4 browser the login page just keeps reloading.

Just some bug in the page, I think.