Missing Rings of Mara from Imperial Edition.

slandshark_ESO

I bought the Imperial Edition (pre-order), everything else that was included showed up on my account except for the Rings of Mara.

I've opened a support ticket and they directed me to Xbox support to 'complete the transaction', but xbox support can't help because, obviously, the transaction DID complete (which I made clear in my original ESO support ticket).

So, is there any way to receive missing items from the Imperial Edition, specifically the Rings of Mara?

On a somewhat related note, my Wife's explorer pack was missing all the treasure maps. 1 week later and support ticket was auto-closed, so we re-opened it. Can Zenimax even give out missing items?

Pman85

You get rings of Mara after you do the ritual. Then you have to equip the rings when you are in a group with the person you did the ritual with. Otherwise you wont get any xp bonus

slandshark_ESO

I guess it's the Pledge of Mara that I'm missing.


This is how I understand it: "Every Imperial Edition player receives an item called Pledge of Mara, which is needed to initiate the ritual. Imperial Edition owners can partner up with people who own the Standard Edition of the game, though."

Is the Pledge of Mara an actual item?

dlepi24

slandshark_ESO wrote: »

I bought the Imperial Edition (pre-order), everything else that was included showed up on my account except for the Rings of Mara.

I've opened a support ticket and they directed me to Xbox support to 'complete the transaction', but xbox support can't help because, obviously, the transaction DID complete (which I made clear in my original ESO support ticket).

So, is there any way to receive missing items from the Imperial Edition, specifically the Rings of Mara?

On a somewhat related note, my Wife's explorer pack was missing all the treasure maps. 1 week later and support ticket was auto-closed, so we re-opened it. Can Zenimax even give out missing items?

That's a real bummer. I will say though, the treasure maps aren't a big deal. I honestly just delete them because they take up so much space and unless you have addons to show you where the treasure is, it's really just a pain. You'll out level the gear so fast anyways. The best thing about the explorers pack is the "any race any alliance" thing. Either way though, hope it gets solved.

slandshark_ESO

I'm STILL missing the pledge of Mara. I have yet to get any kind of answer from support other than 'contact Microsoft support'. Of course, MS support can't help with in-game items.

This is getting rather ridiculous. This is the 3rd time I've made a support ticket (all for missing items, both mine and my wife's account) that has gone into the abyss with no answer from support.

I'm starting to feel like ESO support is there just for looks.

ZOS_MichelleA

Hello there, @slandshark_ESO. We have a quick question in regard to your Pledge of Mara. The first character you create and log in with will be granted this item. If that character was deleted, the item would have been deleted with it. Is it possible that it was accidentally deleted? If so, we encourage you to please update your current ticket and explain that you have an accidentally deleted Imperial Edition item - this will help our team assist you in the most efficient manner.

slandshark_ESO

ZOS_MichelleA wrote: »

Hello there, @slandshark_ESO. We have a quick question in regard to your Pledge of Mara. The first character you create and log in with will be granted this item. If that character was deleted, the item would have been deleted with it. Is it possible that it was accidentally deleted? If so, we encourage you to please update your current ticket and explain that you have an accidentally deleted Imperial Edition item - this will help our team assist you in the most efficient manner.

That's the beauty (read: disaster) with the crown store. I had to log in and create an account in order to access the crown store, THEN I could buy the imperial edition which also grants the ability to create any race on any alliance. The kicker is, all of your imperial items get attached to your first character, which is a throw-away character since I couldn't create the race on the alliance I wanted until after buying the imperial edition from the crown store.

It's a catch-22 scenario.

So after creating a dummy character and then buying the imperial edition, I went back and created the actual character I wanted. Of course, it's missing items, since they got stuck on the first character.

The same thing happened to my Wife for the exact same reason and she's missing some items from the Explorer Pack.

@ZOS_MichelleA I will update my support ticket (once I remember my login info, which can't be recovered because ESO system is in maintenance), but the item was never deleted. It's simply stuck on my dummy character.

ZOS_MichelleA

If your dummy character still exists, the items can be moved from them to the character you would prefer! Mail is megaserver-wide, meaning that if your dummy character wasn't deleted, the item should still be in your mail on any character.

If the item is currently on your dummy character, in their inventory, you can move the item into your bank, which is also megaserver-wide. All of your characters can access your personal bank, and the Pledge of Mara can be moved there.

If the character and/or item was deleted, you will need to tell Support, and they will be happy to assist you from there.

slandshark_ESO

ZOS_MichelleA wrote: »

If your dummy character still exists, the items can be moved from them to the character you would prefer! Mail is megaserver-wide, meaning that if your dummy character wasn't deleted, the item should still be in your mail on any character.

If the item is currently on your dummy character, in their inventory, you can move the item into your bank, which is also megaserver-wide. All of your characters can access your personal bank, and the Pledge of Mara can be moved there.

If the character and/or item was deleted, you will need to tell Support, and they will be happy to assist you from there.

Ok, just a few minutes ago I had my Wife log into her 'dummy' character which has her missing treasure maps. She played through the intro and then got to a bank at the first town, but unfortunately the treasure maps are not allowed to be put into the bank.

As I type this she's playing through the intro with my dummy character to see if the pledge of mara can actually be banked.

ZOS_MichelleA

The maps can only be deposited into a bank if they're taken out of the containers; we understand this may not be ideal, but containers in general can't be stored.

Snake_Doctor2010

I have sent emails to eso support stating that I've trouble shooted with psn already tried restoring licence and such. No luck they referred me to eso support. Eso's response pleas contact psn support. And if that don't work then get back to us lol .
So I replied to there go talk to someone else reply. And no its no answer. Yes I admit I accidentally deleted my pledge simply didn't understand what it was used for... now I wish I had it back.

Snake_Doctor2010

Eso support got it taken care of, good looking out guys!

CodisMaximus

this post was quite helpful, ill have to check my first toon for that