The first day I played on PS4 that happened to me - except it was area chat in Cyrodiil that was completely missing. I came back the next day and it was there, afterwards though, Gina recommended completely closing the game and shutting down and turning back on your PS4 to see if it helps.
Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
I've tried that - it's also the same recommendations they gave me because feeding off NPC'S isn't working - so this level of archaic support is not up to scratch...