CAN'T ACCESS USERID OR PASSWORD TO VERIFY ESO ACCOUNT

patrock1983b14a_ESO

I am posting this for a friend:

I have tried a TON of times to get my userID and password sent to me. I have sent 3 different support emails of 3 separate days. My game code is linked to my @live.com email address. However I have no clue what the password or UserID is. I have tried HUNDREDS of times to send the "forgot UserID/passoword" reset emails. None of the links are getting sent to my email address... YES I HAVE CHECKED MY JUNK MAIL... I finally got a human to respond to an email, all they did was send a link to activate my account... WHICH DOES NOT SOLVE MY ISSUE!!!!!!!!!!!!!!

I have replied 6 times in the last 2 hrs to this person's email to get the issue resolved and they have not responded. Apparently they have closed the issue as "SOLVED"


HERE IS A COPY OF THE EMAIL REPLY I GOT.


Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
I created a ESO account on the PC, but I need to link everything. Only problem i...

Response By Email (Janelle) (06/14/2015 04:47 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. Please see below for your console account activation link:



To determine Account Activation success, login to your account at https://account.elderscrollsonline.com with your UserID and password. Disregard any error messages. If login completes, you have successfully activated your ESOTU account.

If the link is not visible, please try opening your email in another browser.

If this did not resolve your issue, or your question is related to another problem you are experiencing, please feel free to reply back to this email further assistance.

Warm Regards,
The Elder Scrolls Online: Tamriel Unlimited Team
Customer By CSS Web () (06/14/2015 04:46 PM)
I created a ESO account on the PC, but I need to link everything. Only problem is I don't remember my user name. I've tried resetting my password and sending a user id email. But for some reason I am not getting emails from Elder Scrolls online.

I've had the game since Tuesday and not even been able to access ANYTHING. I've contacted you by email 3 times now... I NEED THIS FIXED ASAP... I am getting extremely frustrated.
Question Reference # 150614-017432
Date Created: 06/14/2015 04:46 PM
Date Last Updated: 06/14/2015 04:47 PM
Status: Solved

MissBizz

@patrock1983b14a_ESO do you mind selecting an answer as "correct" in this thread? Although it seem your (well, your friends) issue has been resolved, it still appears in the "unanswered" section due to a post not being selected as the answer.

patrock1983b14a_ESO

::BUMP::

ZOS_MollyH

Hi @patrock1983b14a_ESO !

Due to a large volume of requests, it is taking a little longer than usual to respond. Please assure your friend that we have received his ticket, and it is in the proper place to have an agent reach out to get this resolved.

Thank you both for your patience!

patrock1983b14a_ESO

We are now at a week. No return emails. Today I called and was on hold for 3 hrs and then got disconnected. All I need done is my proper email added to my login so I access my account and verify. This is something that should take all of 5 minutes. This is absolutely absurd.

Fragglerockr

Because of this and other issues I am having. I will never buy another game from this company. Costumer service is a joke, and it is been a week and still have not fixed the issues from day one.

patrock1983b14a_ESO

::BUMP::

Pman85

"this is for a friend" 3 comments down "i need my info added, it should 5 min"

lol


you say contacted by e-mail but did you reply to the email sent or start a new one on your own? I have had to contact support via e-mail and the person assigned to help me nailed it. I dont think you are doing something right in this situation.

patrock1983b14a_ESO

My friend is using my account to contact support, since he cannot use his own.

But yes they are all going to ESO support.

patrock1983b14a_ESO

All is right in the world again. He finally got someone on the phone. Only took a week