Maintenance for the week of November 18:
• PC/Mac: No maintenance – November 18
• ESO Store and Account System for maintenance – November 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
• PlayStation®: EU megaserver for maintenance – November 19, 23:00 UTC (6:00PM EST) - November 20, 17:00 UTC (12:00PM EST) https://forums.elderscrollsonline.com/en/discussion/668861
(From a separate thread) We are aware that some NPCs (such as Lyris Titanborn) are invisible for some console players. This can prevent interaction with them and hinder progress in the game.
Our team is currently working to resolve this issue.
Until this issue is fixed, we recommend that PlayStation 4 and Xbox One players try the following steps:
For PlayStation 4
Power Cycling
From the Dynamic Menu's Home screen, press [UP] on the d-pad to bring up the Function screen. Then select Power and choose Turn Off PS4.
Or, press and hold the [PS button] for at least one second. Then select Turn Off PS4 on the screen that is displayed.
Or, hold down the Power button on the front of the PlayStation 4 for at least 7 seconds until the system beeps twice.
For Xbox One
Power Cycling
Go to the Home screen.
Press the [Menu] button on the controller.
Select Settings.
Go to Power & startup.
Select Turn Xbox Off.
Select Yes to power down the console.
Turn the console back on by pressing the [Xbox button] on the console or the [Xbox button] on your controller
Clear the BLU-RAY persistent storage
Press the [Menu] key on the controller.
Go to Settings and select Disc & Blu-Ray.
In the BLU-RAY section, select Persistent Storage.
Select Clear persistent storage.
For further assistance with the steps above, we recommend that players contact Customer Support for their console: