Explorer Pack not working?

gardom16_ESO

Is anyone else having issues being able to create any race with any faction? I own the explorer pack, however, it is preventing me from picking any race with Ebonheart.

Exstazik

Mb ZOS finally introduce CAP for population in alliances?Will be cool!

Enodoc

It may be worth checking your account history to ensure that the Explorer's Pack is listed. If it is, I see no reason why you would be having an issue. If it isn't, then something has gone wrong somewhere. Where did you pre-order from to get your Explorer Pack, and which platform are you having the issue on?

Edit: and, since you've been around since August 2013, have you done it successfully before?

glak

Enodoc wrote: »

It may be worth checking your account history to ensure that the Explorer's Pack is listed. If it is, I see no reason why you would be having an issue. If it isn't, then something has gone wrong somewhere. Where did you pre-order from to get your Explorer Pack, and which platform are you having the issue on?

Edit: and, since you've been around since August 2013, have you done it successfully before?

This late? Maybe @gardom16_ESO purchased the pack from the crown store?

Enodoc

glak wrote: »

Enodoc wrote: »

It may be worth checking your account history to ensure that the Explorer's Pack is listed. If it is, I see no reason why you would be having an issue. If it isn't, then something has gone wrong somewhere. Where did you pre-order from to get your Explorer Pack, and which platform are you having the issue on?
Edit: and, since you've been around since August 2013, have you done it successfully before?

This late? Maybe @gardom16_ESO purchased the pack from the crown store?

I was initially assuming that OP had just started playing, until I realised it was a beta username. If it was indeed the Crown Store purchase (which is the Adventurer Pack, not the Explorer Pack), or if OP has any existing characters, then another way to check is in the Upgrades section of the Collections screen (U), as Any Race, Any Alliance should be there.

gardom16_ESO

i check the history and is not there i just star to play on console (xbox one) but i link the acounts

Enodoc

Did you do character transfer? If not, the Explorer Pack won't be there, as it was only attached to the PC/Mac servers.

Cuyler

Where did you originally buy the explorer pack code? They released a statement saying that the codes must have been purchased through one of their licensed retailers or it will not work on the console. In addition they will be revoking illicit codes on the PC.....SOON

Sl1ckTh1ef

Unless you did the account transfer purchase, Linking your XBONE to your PC account will NOT give you access to purchases you made on the PC. You will have to Re-purchase things like the Adventure pack and Imperial Pack.

gardom16_ESO

i don't transfer a character because i only play on the beta i just use my account on the xbox one ,i pre order the game on the xbox store the explorer pack is downloaded and installed but not working

mklundub17_ESO

PS4 here with explorers pack and worked fine for me, made a DC khajiit.

Enodoc

Just found this on Facebook:

We're aware that some players who should have Imperial and Explorer's Pack bonuses are not able to access them. We are continuing to investigate this and hope to have it resolved as soon as possible. Thanks for your patience in the meantime!

Seems like they're looking into it, but I would suggest submitting a ticket online as well. The more info they get, the better equipped they are to address the issue.