Wrong Code?

Milktray · June 2015

Hi,

On the pc i can play Imperial, have Explorer's Pack but on the Console Transfer to Xbox I have only 'The Elder Scrolls Online: Tamriel Unlimited' & Explorer's Pack showing.

It is a transfer from PC to Xbox

Am I still going to be able to play Imperial on Xbox?

ZOS_MollyH · June 2015

Hi @Milktray !

We have created a support ticket for you to have one of our support agents reach out to you directly to get this resolved.

Thank you for contacting us!

Milktray · June 2015

ZOS_MollyH wrote: »

Hi @Milktray !

We have created a support ticket for you to have one of our support agents reach out to you directly to get this resolved.

Thank you for contacting us!

Any hint when? before or after the game is fully on the console? by email i presume?

Just asking as past attempts at contacting Zen Support were had somewhat limited, late success

Milktray · June 2015

Are they going to contact me today? Since it has been 2+ hours since a 'support agent' was going to contact me directly and so far haven't even received an email about a ticket or seen one in Support page

Uriel_Nocturne · June 2015

Make sure to check your Spam box.

Help ticket e-mails are notorious for going to my Spam box, so make sure you check before you delete the Spam.

mclazyj288 · June 2015

I have the same issue. Just submitted a ticket. Got my code attached to my account on the ESO Account page. Redeemed via the Xbox.com website. Came home to see that the game was downloading, but it was the base version of the game and not the Imperial edition that I paid for via the $20 upgrade. Also, the game did not complete the download and I am having to download from scratch again today.