How to receive support for Xbox One

ZOS_MichaelM · June 2015

Visit this thread to keep up to date on the ESOTU Console Launch Known Issues!

Welcome to the Xbox One Technical Support forum for The Elder Scrolls Online: Tamriel Unlimited!

This forum is the place to report any technical issues you encounter with the Xbox One client. Our Customer Support team can assist with a variety of topics, including:

Logging into The Elder Scrolls Online: Tamriel Unlimited
Characters, Items, Quests
In-game error messages
General ESOTU account questions

When reporting an issue, be sure to provide us with as much detail as possible.

Before creating a new posting, make sure to visit our searchable knowledgebase, in which you’ll find answers and troubleshooting steps for a wide range of game questions and technical issues.

Please also note that in some cases, you may be asked to contact customer support directly for assistance. You can contact our Customer Support team either from the in-game Player Menu or by submitting a ticket at https://help.elderscrollsonline.com.

If you encounter an error on the Xbox One that does not directly relate to ESOTU, please check the Xbox Support Error & Status Code Search website. You will need to visit the Xbox Support website to contact the Microsoft team for any questions related to the following:

ESO Plus subscription
Buying Crowns
Xbox Live Gold membership & Xbox Live account
Downloading and installing the game