I've been having trouble with my main getting group invites because of a special character in her name. I posted a "help" comment and within a few hours, customer service emailed me and fixed the name issue. Funny thing was, I wasn't expecting an email, maybe just a few bits of advice or comments saying wait for name changes to hit the crown store.
So kudos and cookies to customer service and thanks
@ZOS_AlexD for resolving a very frustrating issue for me!
May all beings have happiness
May they be free from suffering
May they find the joy that has never known suffering
May they be free from attachment and hatred