Character Transfers and ZOS's terms which they seem like they are breaking

Caspur

So, I was reading through the comments on another post and I ran across another member talking about the original offer

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For 14.99 EUR/12.99 GBP/ 20.00 AUS, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

And I realized that in this offer they stated that and I quote directly from the ZOS offer page:

"anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released"


The specifically state:

"When they are released" meaning the console versions and when they are released. And the console versions have not yet been released.


The question here is, that the people who bought this game and planned on switching due to this offer have any grounds due to these specifics written in ZOS's offer.

I am bringing this up due to the fact that I had thought that character transfers were to be done on release day and as I saw this and read the offer that is what ZOS had told us we could do. I am one of the many, many people who hasn't played for a while and did not receive the email and I also never received an email saying that the offer had changed from "when they are released" to a few months before.


How does everyone else feel about this?

izenkim_ESO

The opportunity was made available, it was an e-mailed and covered by game focused media. Those who used the opportunity will be able to transfer to the console version when the console version is released.

You missed the opportunity.

Caspur

izenkim_ESO wrote: »

You missed the opportunity.

So the terms of the offer mean nothing then?

Rook_Master

Caspur wrote: »

izenkim_ESO wrote: »

You missed the opportunity.

So the terms of the offer mean nothing then?

This isn't a legal contract.

Zenimax generously offered this promotion, and some people didn't take advantage of it in time.

Zenimax is sticking to the original schedule of the one-month only offer, and people are starting to rage about it on the forums as they realize they missed their chance.

izenkim_ESO

Caspur wrote: »

So the terms of the offer mean nothing then?

The terms of the offer do not benefit you, because you need to make use of the "opportunity" in order to have your character transferred. They satisfied the terms of the offer, you had an "opportunity".

The only term that was broken was the idea that the transfer would occur when the console version is released. The transfer is actually happening 8 days in advance, but I'm sure they'll hand their hat on the fact that the terms are subject to change, and I doubt many would quibble over those 8 days.

Caspur

izenkim_ESO wrote: »

Caspur wrote: »

So the terms of the offer mean nothing then?

They satisfied the terms of the offer, you had an "opportunity".

Their offer was upon release of the console versions we could transfer...

They didn't satisfy these terms

rynth

You had a month they offered you a month to submit your transfer A MONTH. I mean a freaking month, thirty days to submit a form. If it was this important to people you had a month to take care of it. Get over it Zoe was more then generous with their allotment of time given.

You act like its a simple move with a push of button and it'll take care of it. They offered you a time upon the release of the console release to transfer which they did. If you missed it get over it and move on with your life.

izenkim_ESO

Caspur wrote: »

izenkim_ESO wrote: »

Caspur wrote: »

So the terms of the offer mean nothing then?

They satisfied the terms of the offer, you had an "opportunity".

Their offer was upon release of the console versions we could transfer...

They didn't satisfy these terms

No, their offer was that you'd have an "opportunity" to transfer upon release. You seem to be conveniently ignoring that condition of the offer. The offer does not state that the transfer will happen for everyone who qualifies, but it does state that those who qualify will have the opportunity.

Opportunity being the key word. The opportunity being a one month window. Terms met.

Rioht

Sounds like they met the terms to me.

Opportunity to transfer was made available. You missed it.

newtinmpls

izenkim_ESO wrote: »

No, their offer was that you'd have an "opportunity" to transfer upon release. You seem to be conveniently ignoring that condition of the offer. The offer does not state that the transfer will happen for everyone who qualifies, but it does state that those who qualify will have the opportunity.

Opportunity being the key word. The opportunity being a one month window. Terms met.

Yes the letter ... sort a met depending on lawyer-like hardcore reading of terms.

If these terms (the details - that there would be a limited time, that it would not necessarily include the date of console release, that there would be notification of a "window of when") were not made clear to the buyer (overtly spelled out in the page where you sign to buy) then I would expect many folks to be unhappy.

I am a PC only player, and am highly grateful I didn't have to dance this.

Endurance

it plays better on PC anyway.. why switch to console? you would experience nothing but draw distance & player texture lag, no zone chat no nothing.. dont switch to a platform you would soon regret

Samadhi

http://www.elderscrollsonline.com/en-us/news/post/2014/05/08/eso-on-consoles--update

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Whether you decide to take advantage of this offer or not, we promise to do everything we can to get the game released on both consoles as quickly as we can. We will keep everyone updated with additional details regarding character transfers, specific offer dates, when you can expect console beta to start, and of course, when ESO on consoles will launch.

So ZOS put up an offer with a purchasing deadline a year ago.

The specifics of the terms are
- Must be purchased by deadline
- An opportunity to transfer will be provided
- If that opportunity is taken when it is provided, characters will be transferred to console
- The character transfer will happen at console release
- Console release date to be announced
- Transfer offer date to be announced
- Customers will be provided an update regarding console release when it is known
- Customers will be provided an update regarding character transfer offer date when it is known

ZOS did everything they stated, and as your issue in your post seems to lay out the issue you are having is that you did not receive the e-mail informing you of when the character transfer offer date when it was announced.

Unfortunately, your issue is the reception of the e-mail -- so long as ZOS provided an update, it is not their responsibility to ensure it is not blocked by your e-mails filters or not received due to other issues.
In so far as their terms go, ZOS does not seem to be breaking anything that can be seen from here.

Caspur

rynth wrote: »

You had a month they offered you a month to submit your transfer A MONTH. I mean a freaking month, thirty days to submit a form. If it was this important to people you had a month to take care of it. Get over it Zoe was more then generous with their allotment of time given.

Thank you Rynth as I've never seen the word month used so many times in a single sentence. And were you trying to type and scream at me there or were you just screaming the "A MONTH" part?

izenkim_ESO wrote: »

No, their offer was that you'd have an "opportunity" to transfer upon release. You seem to be conveniently ignoring that condition of the offer. The offer does not state that the transfer will happen for everyone who qualifies, but it does state that those who qualify will have the opportunity.

Opportunity being the key word. The opportunity being a one month window. Terms met.

I think I understand now. So, I had an opportunity (which was ZOSs' one month window) to transfer which would of given me the opportunity to play when they are released on the consoles? Is this correct?

Raash

I guess I should wish you a merry levling? Looking on the brightside you get to experience the fantastic quests once again!

NewBlacksmurf

you cut out the parts of my post that describe and highlight that it specifically is ONLY and "offer" and an "opportunity"

nothing written on their site, or posted in threads, news, social media, marketing or advertising identify that the promotion, offer, opportunity is guaranteed nor does it state that this buy buying prior to June 2014 that all who buy will get the copy.

Please don't cut and paste and tag users unless you're going to post their entire comments and any other comments within the thread.

Its very misleading and tho you mean well, it can be taken indifferently or slander a user in some way.




the entire post is below....

---

As of 5-2014 this is what you were "offered" and note nothing was "promised"

http://www.elderscrollsonline.com/en-us/news/post/2014/05/08/eso-on-consoles--update

Read our update regarding ESO’s availability on next-gen consoles.

We know from the frequent questions we get that many of you are excited about playing ESO on the PS4 and Xbox One, and today we’d like to share an official update on the status of these releases. Read on for the latest information:

We've been grateful to our fans for the wonderful response to our recent launch of The Elder Scrolls Online for PC/Mac, but we know many of you are eagerly waiting to play the game on the PlayStation 4 and Xbox One.

We continue to work on the console versions of ESO, and game development has been progressing steadily, but we are still working to solve a series of unique problems specific to those platforms. Integrating our systems with each console manufacturer’s networks—which are both different from the PC/Mac system as well as different from each other—has been a challenging process. It has become clear that our planned June release of the console versions isn’t going to be possible. Though we have made great progress, we have concluded that we’ll need about six months to ensure we deliver the experience our fans expect and deserve.

We know that the news of an ESO console delay is as disappointing to many of you as it is to us. We want to do what we can to make it up to our fans who want to start playing now, so we have worked out the following arrangement with Sony and Microsoft:

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Whether you decide to take advantage of this offer or not, we promise to do everything we can to get the game released on both consoles as quickly as we can. We will keep everyone updated with additional details regarding character transfers, specific offer dates, when you can expect console beta to start, and of course, when ESO on consoles will launch.

Thank you for your patience and loyal support.


So that was in 2014 and then on April 9 2015 everyone got another email
...more to edit

At approx 10 am EST I got this email

You are eligible for The Elder Scrolls® Online: Tamriel Unlimited™ for Console with account copy. You will find it on sale for pre-purchase for $20.00 at account.elderscrollsonline.com/store when logged in using your eligible The Elder Scrolls Online account on April 9, 2015.

This special offer to pre-purchase a digital copy of an Xbox One and/or PlayStation 4 version of the game, will only be available on the store for 30 (thirty) days. After the 30-day period, you will no longer be able to purchase this special digital copy of The Elder Scrolls Online: Tamriel Unlimited for console or copy your PC/Mac account to console in any other way.

Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online: Tamriel Unlimited for Console with account copy. Keep an eye on your email for more information on the account copy process as well as your digital game code. For more information on eligibility requirements, transfer restrictions, and redemption instructions please visit help.elderscrollsonline.com.

The Elder Scrolls Online: Tamriel Unlimited on the PlayStation 4 and Xbox One will launch worldwide on June 9th, and we can’t wait to see you in Tamriel!

- The Elder Scrolls Online Team



IF you still missed all of this as of March and April on the help site you'll find this:

https://help.elderscrollsonline.com/app/answers/list/kw/Console transfer/search/1


I'm sorry but anyone who missed out, did so and is their own responsibility as the info was out there officially and via 5 or 6 other social media and another 4-5 gaming sites

Caesar Tantalia

I fully agree with the "opportunity" point of view shared here. They never said you automatically will benefit from the transfer.

What I do find interesting though is the following:

"Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online"

Immediately ... I would not be surprised if ZOS at a later stage would ad an option to transfer (not copy) your account from PC to console or vice versa. You would of course need to pay the full retail price for the game + whatever fee for the transfer + this would be a transfer (not a copy). I can be wrong though but I do believe adding such a service would be a wise thing to do.

Dagoth_Rac

The actual transfer to console is happening at release, not the offer to have your character copied. People would have been furious if they had to wait until the game was already out on console and then request a character copy. The forums would all be, "Newbies get to jump on the console release immediately! I am a loyal customer for more than a year and I have to fill out all this paperwork and wait while you work with Sony/MS to link my existing account with an XBox Live/PSN account and copy over my characters!? But the game is out on console! I want to play now!"

The offer window was before console release specifically so ZOS could get all the work done on their side and work done with Sony/MS ahead of time and people could play their existing characters as soon as the console versions went live.

NewBlacksmurf

Caesar Tantalia wrote: »

I fully agree with the "opportunity" point of view shared here. They never said you automatically will benefit from the transfer.

What I do find interesting though is the following:

"Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online"

Immediately ... I would not be surprised if ZOS at a later stage would ad an option to transfer (not copy) your account from PC to console or vice versa. You would of course need to pay the full retail price for the game + whatever fee for the transfer + this would be a transfer (not a copy). I can be wrong though but I do believe adding such a service would be a wise thing to do.

You're cutting out the rest of the sentence which drastically changes the meaning. Its all one statement in two sentences. You can't separate it and apply a different interpretation....which is what is getting many people upset cause they didn't read it all or are basing their thoughts off partial statements and sentences.

"Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online: Tamriel Unlimited for Console with account copy. Keep an eye on your email for more information on the account copy process as well as your digital game code.

For more information on eligibility requirements, transfer restrictions, and redemption instructions please visit help.elderscrollsonline.com."

the help pages specifically states the offer will not be available again.

Caspur

NewBlacksmurf said:

"Please don't cut and paste and tag users unless you're going to post their entire comments and any other comments within the thread."

I have changed this per your request.


I apologize for quoting specifics. The only other part of the terms that I saw that would suggest otherwise is the part that states "Whether you decide to take advantage of this offer or not" which I figured if you bought the game and decided to transfer.


This is just me letting off steam due to the fact I missed the deadline.

Personally, I loved the game and played for about a half a year and was always planning on transferring. I never received the specified email and always thought that transfers were done on the day of release. I believe that people should of received more emails about the transfer. However, that is only my opinion. And everyone is entitled to theirs.

I apologize for cutting and copying at my convenience.

NewBlacksmurf

Caspur wrote: »

NewBlacksmurf said:

"Please don't cut and paste and tag users unless you're going to post their entire comments and any other comments within the thread."

I have changed this per your request.


I apologize for quoting specifics. The only other part of the terms that I saw that would suggest otherwise is the part that states "Whether you decide to take advantage of this offer or not" which I figured if you bought the game and decided to transfer.


This is just me letting off steam due to the fact I missed the deadline.

Personally, I loved the game and played for about a half a year and was always planning on transferring. I never received the specified email and always thought that transfers were done on the day of release. I believe that people should of received more emails about the transfer. However, that is only my opinion. And everyone is entitled to theirs.

I apologize for cutting and copying at my convenience.

thanks for doing this...I know you mean well and I honestly would like you all to be happy too but what I don't want to happen is you I or anyone else to get pulled into suggesting something and causing another miss-interpretation.

best wishes to you!

Caesar Tantalia

NewBlacksmurf wrote: »

You're cutting out the rest of the sentence which drastically changes the meaning. Its all one statement in two sentences. You can't separate it and apply a different interpretation....which is what is getting many people upset cause they didn't read it all or are basing their thoughts off partial statements and sentences.

"Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online: Tamriel Unlimited for Console with account copy. Keep an eye on your email for more information on the account copy process as well as your digital game code.

For more information on eligibility requirements, transfer restrictions, and redemption instructions please visit help.elderscrollsonline.com."

the help pages specifically states the offer will not be available again.

You're right about the partial cut (might be misleading - thanks for pointing out) but I wasn't referring to a copy offer. They won't offer a copy anymore, but what about a transfer ... that's what I was talking about.

idk

izenkim_ESO wrote: »

The opportunity was made available, it was an e-mailed and covered by game focused media. Those who used the opportunity will be able to transfer to the console version when the console version is released.

You missed the opportunity.

I agree that Zos has come through in their offer. just because they handle the transfer in a manner different than some had thought doesn't equal a default on the part of Zos. Sorry some people missed the boat.

Cagro

I bought my transfer on time but I understand why some people missed the deadline. The affected players may have an argument against ZOS for breach of contract. Did you try contacting ZOS customer service and asking them for an exception?

NewBlacksmurf

Caesar Tantalia wrote: »

NewBlacksmurf wrote: »

You're cutting out the rest of the sentence which drastically changes the meaning. Its all one statement in two sentences. You can't separate it and apply a different interpretation....which is what is getting many people upset cause they didn't read it all or are basing their thoughts off partial statements and sentences.

"Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online: Tamriel Unlimited for Console with account copy. Keep an eye on your email for more information on the account copy process as well as your digital game code.

For more information on eligibility requirements, transfer restrictions, and redemption instructions please visit help.elderscrollsonline.com."

the help pages specifically states the offer will not be available again.

You're right about the partial cut (might be misleading - thanks for pointing out) but I wasn't referring to a copy offer. They won't offer a copy anymore, but what about a transfer ... that's what I was talking about.

I'm not the all knowing...i just look at this and gather this as a No to your question.
Things could change but as listed, it seems like no.

https://help.elderscrollsonline.com/app/answers/detail/a_id/28985/kw/transfer

Will there be another opportunity to purchase the transfer from PC/Mac to console?
Updated 05/21/2015 01:42 PM Published 05/20/2015 03:54 PM

The console transfer was a special offer for eligible players and was available for a period of 30 days, starting on April 9, 2015 and ending on May 9, 2015. There will not be another opportunity to purchase the transfer.

Caspur

NewBlacksmurf wrote: »

thanks for doing this...I know you mean well and I honestly would like you all to be happy too but what I don't want to happen is you I or anyone else to get pulled into suggesting something and causing another miss-interpretation.
best wishes to you!

No problem at all.

I know when I may be being ridiculous. And while I don't feel like it right now I may in the future.

To tell the truth I don't actually mind replaying the game but, what kills me is the fact that the account will now just sit there after I start on the console.

PKMN12

NewBlacksmurf wrote: »

Caesar Tantalia wrote: »

NewBlacksmurf wrote: »

You're cutting out the rest of the sentence which drastically changes the meaning. Its all one statement in two sentences. You can't separate it and apply a different interpretation....which is what is getting many people upset cause they didn't read it all or are basing their thoughts off partial statements and sentences.

"Please note that if you take part in this offer, your character and account details will not be copied immediately upon pre-purchasing The Elder Scrolls Online: Tamriel Unlimited for Console with account copy. Keep an eye on your email for more information on the account copy process as well as your digital game code.

For more information on eligibility requirements, transfer restrictions, and redemption instructions please visit help.elderscrollsonline.com."

the help pages specifically states the offer will not be available again.

You're right about the partial cut (might be misleading - thanks for pointing out) but I wasn't referring to a copy offer. They won't offer a copy anymore, but what about a transfer ... that's what I was talking about.

I'm not the all knowing...i just look at this and gather this as a No to your question.
Things could change but as listed, it seems like no.

https://help.elderscrollsonline.com/app/answers/detail/a_id/28985/kw/transfer

Will there be another opportunity to purchase the transfer from PC/Mac to console?
Updated 05/21/2015 01:42 PM Published 05/20/2015 03:54 PM

The console transfer was a special offer for eligible players and was available for a period of 30 days, starting on April 9, 2015 and ending on May 9, 2015. There will not be another opportunity to purchase the transfer.

until they rename it and put it in the cash shop for $20.......

Athas24

Caspur wrote: »

So, I was reading through the comments on another post and I ran across another member talking about the original offer

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For 14.99 EUR/12.99 GBP/ 20.00 AUS, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

And I realized that in this offer they stated that and I quote directly from the ZOS offer page:

"anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released"


The specifically state:

"When they are released" meaning the console versions and when they are released. And the console versions have not yet been released.


The question here is, that the people who bought this game and planned on switching due to this offer have any grounds due to these specifics written in ZOS's offer.

I am bringing this up due to the fact that I had thought that character transfers were to be done on release day and as I saw this and read the offer that is what ZOS had told us we could do. I am one of the many, many people who hasn't played for a while and did not receive the email and I also never received an email saying that the offer had changed from "when they are released" to a few months before.


How does everyone else feel about this?

The portion in bold print is key here.

Korah_Eaglecry

izenkim_ESO wrote: »

The opportunity was made available, it was an e-mailed and covered by game focused media. Those who used the opportunity will be able to transfer to the console version when the console version is released.

You missed the opportunity.

I never received said email. And I have yet to see anything covered in anything official by ZOS or anything else. This is something I was planning from the beginning.

NewBlacksmurf

Korah_Eaglecry wrote: »

izenkim_ESO wrote: »

The opportunity was made available, it was an e-mailed and covered by game focused media. Those who used the opportunity will be able to transfer to the console version when the console version is released.

You missed the opportunity.

I never received said email. And I have yet to see anything covered in anything official by ZOS or anything else. This is something I was planning from the beginning.

What and when is the last email that you've received from Zenimax?

...assuming you and many others NEVER got an email, which is totally possible there is still alot of info out there...here is some and why people are giving harsh comments to you and others in the forums.


Some First party info:
http://www.elderscrollsonline.com/en-us/news/post/2015/01/21/eso-heads-to-consoles-june-9th
https://help.elderscrollsonline.com/app/answers/detail/a_id/28172/kw/transfer

http://www.elderscrollsonline.com/en-us/news/post/2014/05/08/eso-on-consoles--update
http://forums.xbox.com/xbox_forums/xbox_one_games/e_-_k/elder_scrolls_online/f/4102/t/1954362.aspx

Then you have the Gamestops, Target, Walmart, BestBuy, etc based on the retailer in your area.country

other sources:
http://www.ign.com/articles/2015/04/13/how-to-get-the-elder-scrolls-online-transfer-discount-for-playstation-4-xbox-one
http://www.cinemablend.com/games/Elder-Scrolls-Online-PS4-Xbox-One-Still-Support-Character-Transfers-70026.html
http://www.gamespot.com/articles/elder-scrolls-online-s-xbox-one-ps4-discounted-tra/1100-6426572/
http://www.gamespresso.com/2015/04/12/elder-scrolls-online-console-transfers-explained/
http://skyrimfansite.com/transfer-your-elder-scrolls-online-account-to-console/
http://www.eurogamer.net/articles/2015-04-09-elder-scrolls-online-offers-13-99-pc-to-console-migration-deal
http://massivelyop.com/2015/04/09/elder-scrolls-online-sends-out-console-transfer-offer-for-older-accounts/
http://n4g.com/news/1655257/elder-scrolls-online-pc-to-console-account-transfer-confirmed-and-detailed
http://www.zam.com/story.html?story=35962

Sylvyr

Two things

1) It's not ESO any more, it's ESO:TU. Totally different product. Any promises ESO made does not apply!
2) If ZoS doesn't want to extend transfers to customers going to console and lose them (I wouldn't want to start all over!) then let them - It'll just go into the "awesome ideas to lose customers" file.

TheWanderinHobo

To debate from this angle is irrelevant, they will be covered by the old "subject to change" weasel clause (which in the end, only hurts the consumer).

I really don't want to debate this anymore, I would simply like a solution. How about we just charge the late comers $40-$50 bucks for the transfer and call it good? We get what we want and they get what they want. Is this that difficult? To do anything else is moronic. Why lose customers over a deadline that shouldn't have been there in the first place? Why turn down more money? A lot of other games do transfers so don't tell me it cant be done (Neverwinter), don't tell me its too difficult to implement or that the console makers don't want to cooperate (because that is their goal, to have less gamer's playing less games).

Frankly I don't care when you bought the pc version (before 6/30/15 or not), if you pay for the transfer you should be good.