The Elder Scrolls Online

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*RESOLVED* Game crashes seconds after loading my character

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PuuLoo
PuuLoo
✭
***RESOLVED***

FIX:
Locate and access the Usersettings.txt file
By default this file is located here:
C:\Users\user.name\Documents\Elder Scrolls Online\live
or
C:\Users\user.name\Documents\Elder Scrolls Online\liveeu
Find the line SET GraphicsDriver.7 "D3D11" or SET GraphicsDriver.7 "D3D9" in the file. Change the line to: SET GraphicsDriver.7 "OPENGL". Please save the file after making the change.


Hello,
Since the latest patch 2.0.7 my game crashes less than a minute after loading my character. Every time it crashes to desktop, hands me a crash report and then the "eso.exe has stopped working" error shows up. My PC runs ESO great without any lag issues or freezes. I have tried using the launcher repair tool but it didn't find any corrupt files, i have also tried running as administrator and compatibility mode for XP SP2. My Nvidia graphics drivers are up-to-date and I'm running a 32-bit system. Here is the crash report:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.0.7.1154797
branch = live
char.account = PuuLoo
char.alliance = 3
char.name = Puuloo
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D9
client.session_start_timestamp = 2015-05-02T18:49:52.886Z
client.time_since_load = 139
client.timestamp = 2015-05-02T18:54:21.480Z -frme 14520-
client.uptime = 268.6
computer.name = 7RASH3R
computer.user = PuuLoo
cpu.arch = 0
cpu.count = 2
cpu.level = 15
cpu.type = 586
data.depotid = 4001
data.dir = D:/Zenimax Online/The Elder Scrolls Online EU/depot/
data.syncm = databuild
data.version = 0.win.0.live.1154797
exe.buildnum = 1154797
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 9.18.13.0697
gfx.deviceid = 1570.93262046.161
gfx.driver = nvd3dum.dll
gfx.vendorid = 4318
globby.address = 159.100.232.114
globby.port = 24507
loc.wloc = 201 254835 14020 228484 183.10
loc.world = Stormhaven
loc.worldid = 201
loc.zone = Stormhaven
login.address = 159.100.232.114
mem.current = 1732
mem.peak = 1746
mem.physical = 3070
os.osbits = 32
os.platform = windows
os.version = 6.0.6002.Service Pack 2
ptime = 0
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 0
version.subpatch = 7
Edited by PuuLoo on May 9, 2015 8:00PM
  • Tashira
    Tashira
    ✭✭✭
    Repair your .net install and stop the nvidia streaming service ...

    Repair the game...

    see if this helps
  • PuuLoo
    PuuLoo
    ✭
    Thank you for the reply. I'll update you on the result.
    Edited by PuuLoo on May 3, 2015 5:04PM
  • PuuLoo
    PuuLoo
    ✭
    Did everything you said but the problem still persists... :( 50 euros for a game that i can't even play more than half a minute.......
    Edited by PuuLoo on May 3, 2015 5:10PM
  • Netswine
    Netswine
    ✭
    Well, it doesn't seem to be the gpu causing a tdr. Try running as admin, just in case it is some stupid permission issue.
  • PuuLoo
    PuuLoo
    ✭
    I have already tried that as i stated in the main post :)
    Edited by PuuLoo on May 3, 2015 9:18PM
  • Netswine
    Netswine
    ✭
    Lol sorry, I missed that.
  • Marliac
    Marliac
    ✭
    Friend your not alone.
    I belive i'm having exactly the same problem.
    Been playing ESO for weeks without any problem. But yesterday it froze in the midle of the game.
    After that, once i select the character and 10 seconds later it stops on the loading screen.
    Tried to get in game with my 2nd pc and it's happening exactly the same.
    Tried many things and nothing seams to work.
    I've hopes that by tuesday Zenimax fix this.

    by the way, i'm in UK using TalkTalk internet provider.
  • PuuLoo
    PuuLoo
    ✭
    Yes but i get the crash 10-20 seconds after the loading screen is done and my char is loaded.... :/
  • Netswine
    Netswine
    ✭
    PuuLoo have you tried loading a different character? It may be a server side issue.
  • PuuLoo
    PuuLoo
    ✭
    Netswine wrote: »
    PuuLoo have you tried loading a different character? It may be a server side issue.

    I only have one character... :smiley: I wanted to put all my effort and time into this one but unfortunately i can't....

  • Glurin
    Glurin
    ✭✭✭✭✭
    ✭✭✭
    You're not alone. I just hit a spot with mine where if I try to move forward or turn in a certain direction, I crash.

    However, the really weird thing is if I play in windowed mode AND reduce the size of the window to about one quarter of the size of my screen, I can progress. Playing windowed (fullscreen) doesn't work and playing windowed with it maximized or anywhere close to it doesn't work. How's that for a head scratcher? :confused:
    "He who fights with monsters should look to it that he himself does not become a monster...when you gaze long into the abyss the abyss also gazes into you..."
  • Marliac
    Marliac
    ✭
    Oh sorry then. So you manage to get in tamriel, but it crashes after.
    Does the same happens when you try on a 2nd new character (on a diferent allience)?
  • PuuLoo
    PuuLoo
    ✭
    Ok, how can i directly contact the support team to ask for help with this issue because over the last three days i have tried almost everything and can't play the damn game that i paid more than 50 bucks for.... :( It is awesome and i was running it pretty well. These crashes are my only problem...
    Edited by PuuLoo on May 5, 2015 1:24PM
  • Rosveen
    Rosveen
    ✭✭✭✭✭
    ✭✭✭✭
    Do you use any addons?
    Imperial Trading Company (PC EU)
  • Hlaadriel
    Hlaadriel
    ✭✭✭
    Are you behind a firewall? Do you have your router ports open? check those known-technical-issues-troubleshooting-pc#latest from @ZOS_YigaelK
  • PuuLoo
    PuuLoo
    ✭
    I don't use addons and i don't have a router.
  • Tashira
    Tashira
    ✭✭✭
    Try deleting the ZO_Ingame.lua file in the Documents\Elder Scrolls Online\live\SavedVariables folder.
  • PuuLoo
    PuuLoo
    ✭
    Will that result in me having to re-download the whole game? Because it takes up to 12 hours......
  • Tashira
    Tashira
    ✭✭✭
    no it will rebuild the file
  • PuuLoo
    PuuLoo
    ✭
    Now i manage to play for a minute or two before it crashes again.... :(
  • Tashira
    Tashira
    ✭✭✭
    try running repair now
  • PuuLoo
    PuuLoo
    ✭
    Did the repair, the file is still deleted and the game still isn't fixed... I also tried immediatly travelling to glenumbra but it crashed there as well...
  • Hlaadriel
    Hlaadriel
    ✭✭✭
    Then open a ticket before loading a characther
  • PuuLoo
    PuuLoo
    ✭
    What does that mean? How to do that?
  • Tashira
    Tashira
    ✭✭✭
    open a support ticket here

    https://help.elderscrollsonline.com/app/home
  • PuuLoo
    PuuLoo
    ✭
    Successfully opened a support ticket and now i'll be waiting for a response. :) Thank you guys!
  • PuuLoo
    PuuLoo
    ✭
    The support quickly helped me resolve my issue. :) Really grateful! I have also posted the fix. :blush:
  • Tashira
    Tashira
    ✭✭✭
    What was the fix?
  • PuuLoo
    PuuLoo
    ✭
    I explained it in the original post but here it is too:

    FIX:
    Locate and access the Usersettings.txt file
    By default this file is located here:
    C:\Users\user.name\Documents\Elder Scrolls Online\live
    or
    C:\Users\user.name\Documents\Elder Scrolls Online\liveeu
    Find the line SET GraphicsDriver.7 "D3D11" or SET GraphicsDriver.7 "D3D9" in the file. Change the line to: SET GraphicsDriver.7 "OPENGL". Please save the file after making the change.


    This terminated all crashes and now the game is running great.
    Edited by PuuLoo on May 10, 2015 9:46AM
  • Marliac
    Marliac
    ✭
    That could be a problem with your DirectX windows install.
    And the graphics in-game are good with OPENGL?
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