Maintenance for the week of November 18:
• PC/Mac: No maintenance – November 18
• ESO Store and Account System for maintenance – November 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
• PlayStation®: EU megaserver for maintenance – November 19, 23:00 UTC (6:00PM EST) - November 20, 17:00 UTC (12:00PM EST) https://forums.elderscrollsonline.com/en/discussion/668861
Does anyone else have a problem with the General's Orders quest at Shinji's Scarp?
There are occasions where quest NPCs just don't appear for some reason. Since I believe that is the first objective in the quest, the best thing to do would be to abandon the quest and log off for 15 minutes. That's usually enough to reset NPCs. Try taking the quest again when you log on.