Trying to purchase game
Kaligorn710ub17_ESO
Soul Shriven
I submitted my credit card info and was given an error that my billing information was incorrect and to please try again. I re-entered my info and got the same error. I decided to log onto my bank to verify the info and there were now two charges for the game appearing yet I received only errors on ESO's end and of course no download or game access. What a great start for ESO's new marketing push to get new customers.
Has anyone else had similar issues? What is the general response time by the support staff?
Thanks
Has anyone else had similar issues? What is the general response time by the support staff?
Thanks
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Kragorn✭✭✭✭✭Response time to tickets at the moment seems to be days, so best get a ticket in ASAP:
https://help.elderscrollsonline.com/app/ask/
Just to be pedantic, did you confirm payment had been made or simply authorised?0