Slow download speed

Scylos

Hi,

I am experiencing slow download speeds. Currently is 90-100 kbps. My firewall, port settings and connection speed are fine. Yesterday I was downloading at full speed. Is this problem related to game going free to play today ?

Seaclean

I'm having slow speeds as well. Although my speed is at 1.7 mbps to 2.8 mbps, I should easily be able to achieve between 6-8 mbps given my 70mbit high-speed connection.

SyfeNithya

Same here. I've got a 3mb/1mb DSL account and I'm only get 370.77KBps That's only just slightly higher than a quarter of my speed!

Alexton

I've got 100mbit up/down fiber and should't be sitting on 980kb/s. Thats just sad. Started the download at 12 today and its almost been 8 hours and i've made it to 18%. I guess if this speed keeps up i will be able to get in on friday lol.

GhostyGump

I had this problem sometime last year, because of the really slow download, I'm not going to bother reinstalling it. By the time it's done i'm just going to be playing something else instead. If the download speed was faster I will consider reinstalling, but at this download rate? No.

mikeleg34_ESO

You'd think the download speeds would be optimal, considering the infusion of old an new players alike, back to the world of Tamriel.

GarySeven

I stupidly thought I'd give the game one more chance, after cancelling my sub a few months ago. Seeing download speeds as low as 38KB/s on a 1.5MB/s connection. I've had faster modems. Very sad.

TheGrandAlliance

Yes... and what is unexplained is that it can go from 2+MB/S to 100KB/S without explanation. Usually if you have a small (1GB or less) it "speeds up" your download. Else if you have a big mini-update (the patcher loads in segments) it takes forever.

Started last Saturday... spent well over 12+hours into trying to update this thing but alas...

Now is this just a EU region issue or does this affect NA as well is the questions.

Fya0713

Don't you just love that ZOS hasn't responded to ANY of the forums I've read about this issue spanning over the past few months? I obviously mean aside from default automated "open port forwarding" and "Run as Admin" and "Game Consultant" solutions.....I have HUGE network speeds, a VERY high-end custom system, and all the times in the past I've had to re-install, it's ran solid at 3Mb/s. Today I had to re-install because I changed some stuff around on my PC (which usually is no big deal), and its at 600Kb/s....6 hours and I'm at 15%......if I'm lucky it hits 1Mb/s for about 5 seconds, then drops back down. Aparently ZOS has decided to take a few days off from customer service. @ZOS_GinaBruno please get SOMEBODY to post SOMETHING on these forums about this. Or at least have people respond to our e-mails with a REAL solution. I've put up with a whooole lot of issues since launch, and never once cancelled my sub because I had FAITH in the game. But this is an absolute abomination, and I refuse to wait god-knows-how-many days for the game I've been playing for a year to re-install......

eagardh_ESO

Very slow for me as well. I have over 20 hours of download time in for re-install and I am only sitting at 24%. That's nuts. The speed of my d/l for welcome back weekend was good, now it's very slow.

I just got this game last week. I am beginning to regret my decision to purchase ESO. I love the game, the gameplay, but the Launcher is giving me fits and now this slow download speed.... not happy with my purchase just now.

Auldjohn

Question for ZOS: Is the download rate capped at 3 MB/ps?

I have 35 MB/ps confirmed cablemodem provisioning, fiber to the premises, with demarc < 20m. Download rate for Patch 2.0.7 was variable, maxing with momentary 3 MB/ps.

wrlifeboil

Fya0713 wrote: »

Don't you just love that ZOS hasn't responded to ANY of the forums I've read about this issue spanning over the past few months? I obviously mean aside from default automated "open port forwarding" and "Run as Admin" and "Game Consultant" solutions.....I have HUGE network speeds, a VERY high-end custom system, and all the times in the past I've had to re-install, it's ran solid at 3Mb/s. Today I had to re-install because I changed some stuff around on my PC (which usually is no big deal), and its at 600Kb/s....6 hours and I'm at 15%......if I'm lucky it hits 1Mb/s for about 5 seconds, then drops back down. Aparently ZOS has decided to take a few days off from customer service. @ZOS_GinaBruno please get SOMEBODY to post SOMETHING on these forums about this. Or at least have people respond to our e-mails with a REAL solution. I've put up with a whooole lot of issues since launch, and never once cancelled my sub because I had FAITH in the game. But this is an absolute abomination, and I refuse to wait god-knows-how-many days for the game I've been playing for a year to re-install......

My guess is that there is next to nothing that ZOS can do about it. They use cdns to distribute their downloads. Unless you live in a remote corner of the world, cdns have a local server nearby which serves up the files for the companies who hire them.

Post your traceroute to the cdn and maybe providing more information can help isolate where the problem is occurring. If it is the cdn's fault, ZOS could notify them. But it usually is the routing of your isp to the cdn, something that ZOS (nor the cdn) could do much to fix. Only your isp can change its routing tables and that often can cost them money.

ZOS_MollyH

Greetings,

While we are happy to provide some basic troubleshooting steps in regards to technical questions, issues like network connectivity and download speeds are best addressed by contacting customer support with a support ticket!

When it comes to download speeds, we understand the frustration of the long download times. This is usually an issue you will be able to address with your ISP after ensuring you have a clear connection through your network, firewall, and security software.