Maintenance for the week of February 9:
· [COMPLETE] NA megaservers for maintenance – February 9, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 9, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Sounds like a bug. Try abandoning the quest, logging off for 15 minutes, and trying again. That's usually enough to reset a broken NPC. (The level you do this quest at should not matter.)