Constantly Crashing since day 1

mhester88b14_ESO

My game crashes anywhere from every 2-5 minutes (mostly while in PVP) and every 10-30 minutes in regular game mode. I have been playing since beta and prerelease and this issue has been constant, actually getting much worse over the last few weeks. I have tried running all the fixes on my mac, uninstalling and reinstalling many times, and repairing. I contacted support a while back but they always give a generic reply telling me to do all the steps I already told them I did. Here are my specs, which should be more than enough to run this game:

27" iMac (27-inch, Late 2013)
3.5 GHz Intel Core i7
8 GB 1600 MHz DDR3
NVIDIA GeForce GTX 775M 2048 MB (2GB)
SW Version: 10.10.2 (14C109)
Internet: 53 MBPS

I have stuck with this game even though it crashes on me at least 20 times a day. It has to be the ESO servers and nothing on my end.

mhester88b14_ESO

Update, today I cannot stay in normal game mode for longer than 5 minutes without it crashing.

WraithAzraiel

I think you need some Customer Tech Support hero to jump on this. That's some friggin dedication right there. I don't even care if he is playing on a Mac. Hook this guy up.

Endeavor

Install windows run windows client, problem solved. I have complained about this for more than a year now. Nothing changed and nothing ever will.

chris.dillman

HI mhester88b14_ESO.

The ESO client is 32 bit and is running out of memory on Yosemite.
Running on Yosemite results in the game losing access to about 400MB of RAM.

This will make PVP basically unplayable.

We have retuned a number of things for the ESO 1.6 release that we hope will improve this.


Current options to improve time to crash on Mac are.

1. Run on Low or Medium settings to free up more RAM.
2. Roll back to OS 10.9 to free up RAM.
3. Wait for the 1.6 mega patch.

mhester88b14_ESO

I installed 6 today and it won't even open. As soon as I hit play, it automatically crashes.

chris.dillman

Hi mhester88b14_ESO

Are you running from steam?

Did the ESO crash reporter Launch or did you get a OSX crash report?

We are starting to wonder if your install is just broke.

You could try moving the /Documents/Elder Scrolls Online folder to the desk top
so that all prefs / shader cache etc gets rebuilt and see if the game runs.

Atlan_daGonozal

Endeavor wrote: »

Install windows run windows client, problem solved.

Do you think Bethesda will reimburse me for a Windows licence? Of course not. So Problem not solved.

Endeavor wrote: »

I have complained about this for more than a year now. Nothing changed and nothing ever will.

Yes I guess creating DLC is so much more important then bug fixes.