ESO keeps randomly crashing

Isyldra

Here's the crash report:


====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.5.7.1103452
branch = live
char.account = isyldra
char.alliance = 1
char.name = Isyldra
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2015-02-21T15:54:03.140Z
client.time_since_load = 1499
client.timestamp = 2015-02-21T16:35:51.996Z -frme 134857-
client.uptime = 2509.1
computer.name = KELLIANPC
computer.user = Kellian
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = /The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 0.win.0.live.1103452
exe.buildnum = 1103452
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 9.18.13.4460
gfx.deviceid = 4487.929642562.161
gfx.driver = NVIDIA GeForce GTX 760
gfx.vendorid = 4318
globby.address = 198.20.200.24
globby.port = 24506
loc.wloc = 235 232398 12903 217438 244.22
loc.world = Grahtwood
loc.worldid = 235
loc.zone = Grahtwood
login.address = 198.20.200.24
mem.current = 1460
mem.peak = 1578
mem.physical = 16336
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 5
version.subpatch = 7

This is happening constantly. It's making me crazy.

I usually stream (using OBS) while I'm playing and there really is not a lot of overhead with my CPU when I do, however this has always been the case with every game and I've never had this much trouble (with any game or ESO). PLEASE HELP ME!!!!!!

Isyldra

I should add that I've run the repair tool a few times and I play with the Launcher off. In fact, I have a shortcut to the client on my task bar so I rarely run the launcher. Hmmmm.

ZOS_PierreL

Hello @Isyldra,

As you already tried the repair option, did you also try to check if all the updates are correctly installed?

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

• Open the game installation directory “Zenimax Online” 
• Open the folder named “Launcher”
• Inside the “Launcher” folder, there is a folder named “ProgramData”
• Delete the “ProgramData” folder
• Open the launcher and download update
• Click “Play”

Isyldra

I will try that, thanks!

Isyldra

Ok so, my live game folder started as the beta folder back in July 2013. I don't have a Zenimax Online folder however I do have one called Zenimax but it doesn't have a Launcher folder. There are launcher files in this directory including: launcher_helper.exe, launcher.settings, patcher.dll etc. There is a ProgramData folder in the Zenimax directory, which I deleted and then ran the launcher but there was no update downloaded/installed. So I feel like I haven't accomplished anything lol.

To make things more confusing, I have 2 ESO PTS folders which doesn't make sense to me and both of them have files created in the last couple of weeks. I was in the psijiic order so I had a separate installation of the pts before launch but I'm not sure why I have 2 as I don't remember having to create a second installation.

TLDR: I'm not sure I did what you asked. I will check stability again and report back.

Isyldra

Still crashing like crazy.

ZOS_PierreL

We have created a ticket for you, @Isyldra. Our team will contact you for further investigation.

Thank you for your patience.

TicToc

Isyldra wrote: »

Ok so, my live game folder started as the beta folder back in July 2013. I don't have a Zenimax Online folder however I do have one called Zenimax but it doesn't have a Launcher folder. There are launcher files in this directory including: launcher_helper.exe, launcher.settings, patcher.dll etc. There is a ProgramData folder in the Zenimax directory, which I deleted and then ran the launcher but there was no update downloaded/installed.

It might just be the wording, but I don't see where you ran the manual update of the launcher from the "game options" drop down. If you haven't done that yet, try that first.

Next, run a defrag on your hard drive. My game was crashing constantly until I did that. It still crashes once in a while, now, but i can usually play all night without an issue. Before it was crashing so frequently that the game wasn't even playable.

Hope that helps.

Isyldra

I worded it wrong, but I did both. Thanks for trying though!