Loyalty Program Rewards

Kahz

Hey

So I've been checking the forums frequently ever since the recent Road Ahead post and I haven't seen much, if any, mentions of the Loyalty Rewards. Specifically the vanity pets that has been over shadowed by the Senche Mount.

It was briefly mentioned that the Loyalty Program will retired; does this mean players who still choose to subscribe will be able to obtain the 3 - 6 month vanity pet and the 9 month "costume" reward when they become eligible or will those also retire along with the program?

I've inquired a GM personally and the only response I got was "I'm very sorry to say that we haven't announced any details regarding this yet."

Does anyone have any ideas or thoughts upon this? Personally I think if the controversial "loyalty" reward for the Senche Mount can be obtained by 300 days of paid time than the other loyalty rewards should by default follow the same doctrine.

andrantos

I wouldn't mind seeing something like TSWs loyalty reward program. By subscribing, you get a certain number of Veteran points which can be used to buy a number of items solely reserved to be bought with such points. Some items are consumable. Some are more along the lines of vanity.

Kahz

@andrantos‌ I meant more on the lines of the rewards at present, I have a little collection of vanity pets and would like to know if the latter will still be obtainable or if anybody has info regarding it and the retirement of the program.

andrantos

Apologies. I imagine we'll see them or at least some variation of them available in the cash shop.

I believe the loyalty program as we know it is going away. Based on comments I've read - I believe they will introduce a new loyalty program? May be wrong on that.

The_Antiquarian

This should be treated equally as Senche mount and the mask distributed to those who have paid 9 months worth of gametime instead of having actual time elapsed. This would be a perfect way to start off from the scratch once Unlimited gets implemented.

Kahz

@The_Antiquarian‌ I whole-hearty agree; paying for game-time is objectively the only ideal way to gauge "loyalty", as you are legitimately investing real currency into the game. Regardless of when we started playing, we all equally have to pay the same amount of cash, for example - 9 months worth of subscription, thus we all should be rewarded under the same category.

TL;DR gauging loyalty based on time-paid makes more sense than upon when an individual started playing.

Orihara_Izaya

I agree, I have paid for 300 days and will get my Tiger mount. However; only 7 months have elapsed and by the time this loyalty reward drops I will have 8 months leaving me exactly 1 month short. Even tho I have paid for 300 which is 10 months guaranteeing that I will remain subbed.

I can only hope that ZOS will change it to days paid or at least allow people to obtain this costume by elapsed time even after ESO+ launches.

If you look at Final Fantasy: A Realm Reborn and their loyalty system it doesn't matter when you start subbing as long as you sub for a month you will get that 1 month reward. If you sub 10 months after launch well you will be 10 months behind on rewards compared to everyone else but you will still get it.

So on that note @ZOS_GinaBruno could you pass this onto the Dev team? Or at least let us know if people can still actively obtain this item by continuing subbing after the original giveaway. I would definitely feel cheated to get my Tiger, but miss out on the outfit by a mere 3-4 weeks. Especially considering I have been a loyal player since beta, but had to cancel my sub for a short time due to financial issues.

Also from a financial perspective if you follow the Final Fantasy model and allow people to continue to earn loyalty rewards (Not tiger) it would further give incentives for other players to purchase ESO+ subs.

Let's be realistic here what else are you going to do with the models for these outfits, it would be a waste to not allow the player base to access them, I undertand with the Senche that it's a "special" reward but that doesn't mean you should restrict all the other rewards.

So if any dev's do read this, "please have mercy on our souls" - Varen Aquilarios

The_Antiquarian

I have played every other ES games and also participated in ESO beta. The ONLY reason why I couldn't start during the first month and half of ESO launch was because I was holding my wedding celebration, went on a honeymoon, and spent weeks getting everything in order for a new life. Having 9 months prepaid shows how much we have faith in ESO and if it were 90 months and as long as I had no other real-life extraordinary circumstances,I would have been fully subscribed for 90 months.

We are all loyal fans here and please make it so that those who have dished out 9 months worth of subscription receive this mask as well.

Btw, I am off by a month (from 9 months milestone when March Unlimited hits.)

The_Antiquarian

And if you guys still doubt our loyalty, I have purchases physical copy of Imperial Edition and had it shipped to my current place abroad by paying more than $100 IN ADDITION TO Imperial Edition softcopy for actual play so I can keep my CE physical copy unopened for eternity. I have never done that during my time playing WoW when I had all CE all editions. I also purchased all the extra goodies for the ingame pets!

Please heed our pleas and be fair.

Kahz

For me, I've been a Beta tester too however the game literally launched the week I was moving to Europe and the laptop I had then did not have the space to even install it, let alone play. I only purchased the game when I came back and was actually able to play it on my desktop.

Regardless of my situation, I'd just like to inquire the Devs about the rewards post-loyalty program and to see if any others share my same opinion about the approach we, as a community, gauge and define Loyalty. Hopefully the vanity pets and special costume will receive the same treatment as the Senche Mount.

The_Antiquarian

Kahz wrote: »

For me, I've been a Beta tester too however the game literally launched the week I was moving to Europe and the laptop I had then did not have the space to even install it, let alone play. I only purchased the game when I came back and was actually able to play it on my desktop.

Regardless of my situation, I'd just like to inquire the Devs about the rewards post-loyalty program and to see if any others share my same opinion about the approach we, as a community, gauge and define Loyalty. Hopefully the vanity pets and special costume will receive the same treatment as the Senche Mount.

Exactly. Just because we couldn't subscribe on the launch day doesn't mean we are less loyal. We are equally devoted to this game and having these one-time gifts not awarded due to having a month or two short of the 9 mo. Milestone would be devastating to us. Please give this mask the same treatment as the Senche mount.

Dear devs, please give us update at your earliest convenienc so we do not have to stay up all night long with our swollen eyes, waiting for the news and being tramautized with the prospect that due to my marriage, I was not cut to receive this beautiful loyalty reward.

Gidorick

The_Antiquarian wrote: »

Exactly. Just because we couldn't subscribe on the launch day doesn't mean we are less loyal. We are equally devoted to this game and having these one-time gifts not awarded due to having a month or two short of the 9 mo. Milestone would be devastating to us. Please give this mask the same treatment as the Senche mount.

Doesn't it though?

You are not equally invested into this game... you put less time into the game, there-by making you a less-loyal customer.

That being said, has anyone ever said you WON'T receive the 9 month reward once you hit 9 month subscription. I was under the impression that while there will be no more subscription rewards after 9 months the rewards that have been offered will be offered in the future.

So if someone subscribes this month, in 9 months, they'll get the reward. Am I wrong about this?

The_Antiquarian

Gidorick wrote: »

The_Antiquarian wrote: »

Exactly. Just because we couldn't subscribe on the launch day doesn't mean we are less loyal. We are equally devoted to this game and having these one-time gifts not awarded due to having a month or two short of the 9 mo. Milestone would be devastating to us. Please give this mask the same treatment as the Senche mount.

Doesn't it though?

You are not equally invested into this game... you put less time into the game, there-by making you a less-loyal customer.

That being said, has anyone ever said you WON'T receive the 9 month reward once you hit 9 month subscription. I was under the impression that while there will be no more subscription rewards after 9 months the rewards that have been offered will be offered in the future.

So if someone subscribes this month, in 9 months, they'll get the reward. Am I wrong about this?

No. I have 7 months subscribed and elapsed. I have also paid three more months worth of subscription (bringing my current time paid for a total of 10 months worth), but without time being elapsed. I have invested more into this game than those who just subscribed from the beginning if we use your "loyalty = financial" logics which I wholeheartedly find it skewed. By the time Unlimited hits, I will be one month short of the Loyalty milestone for 9 months reward. Financially speaking, I am more loyal, if you want to use the $ invested to gauge our loyalty.

Devs have never been clear. We want to know if before the Unlimited launches and we have paid for more than 9 months worth of subscription, we also qualify for the loyalty reward. We only know that the loyalty program will discontinue once Unlimited hits. It is our hope that the criteria to receive the loyaltt rewards become same for the criteria set for Sench mount.

Kahz

Gidorick wrote: »

Doesn't it though?

You are not equally invested into this game... you put less time into the game, there-by making you a less-loyal customer.

That being said, has anyone ever said you WON'T receive the 9 month reward once you hit 9 month subscription. I was under the impression that while there will be no more subscription rewards after 9 months the rewards that have been offered will be offered in the future.

So if someone subscribes this month, in 9 months, they'll get the reward. Am I wrong about this?

In regards to your last blurb, it hasn't be confirmed nor denied whether the retirement of the program also means retirement of the vanity pets & costumes - the article was very ambiguous and brief.

Your perception of loyalty is also very questionable; essentially what you're saying is - (for example in my particular case) if I purchased the game at launch and kept my sub running through the 9 month duration I was living in EU and was unable the play I still would be considered "loyal" despite never actually playing the game, however if I were to have purchased the game upon my return and equally paid for the 9 months and fully intend to play it throughout that time, I won't be considered equally invested and less-loyal as a "customer" in your view? Despite both these theoretical instances I am and should be regarded as a loyal customer for invested my real-currency into the franchise.

If that is your opinion than loyalty should be based upon time you spent logged on, regardless of when you began subscribing. That's a very conceited and pretentious view.

The_Antiquarian

Dear devs, please give us update at your earliest convenience, so we do not have to stay up all night long with our swollen eyes, waiting for the news and being traumatized with the prospect that I was not cut to receive this beautiful loyalty reward due to my marriage.

starkerealm

The_Antiquarian wrote: »

Dear devs, please give us update at your earliest convenience, so we do not have to stay up all night long with our swollen eyes, waiting for the news and being traumatized with the prospect that I was not cut to receive this beautiful loyalty reward due to my marriage.

Go to your accounts page. Check billing history. Count the number of days billed on your account. If it's already 300 or more, you're covered. If it's 270 and your next billing date is between now and the 16th, you're covered. If it's less than 270, and you're on a month to month, or your next billing date is after March 16th, then you're out of luck.

Rosveen

starkerealm wrote: »

The_Antiquarian wrote: »

Dear devs, please give us update at your earliest convenience, so we do not have to stay up all night long with our swollen eyes, waiting for the news and being traumatized with the prospect that I was not cut to receive this beautiful loyalty reward due to my marriage.

Go to your accounts page. Check billing history. Count the number of days billed on your account. If it's already 300 or more, you're covered. If it's 270 and your next billing date is between now and the 16th, you're covered. If it's less than 270, and you're on a month to month, or your next billing date is after March 16th, then you're out of luck.

He's talking about the Mask. He'll get the senche because it counts days paid, but not the mask because it counts days elapsed. Which is absurd if you think about it: he qualifies for 10 month reward but not for 9?

starkerealm

Rosveen wrote: »

starkerealm wrote: »

The_Antiquarian wrote: »

Dear devs, please give us update at your earliest convenience, so we do not have to stay up all night long with our swollen eyes, waiting for the news and being traumatized with the prospect that I was not cut to receive this beautiful loyalty reward due to my marriage.

Go to your accounts page. Check billing history. Count the number of days billed on your account. If it's already 300 or more, you're covered. If it's 270 and your next billing date is between now and the 16th, you're covered. If it's less than 270, and you're on a month to month, or your next billing date is after March 16th, then you're out of luck.

He's talking about the Mask. He'll get the senche because it counts days paid, but not the mask because it counts days elapsed. Which is absurd if you think about it: he qualifies for 10 month reward but not for 9?

Okay, now I'm confused, I'm just going to go pass out in the corner for six or eight hours and hope for the best.

jamesharv2005ub17_ESO

Rosveen wrote: »

starkerealm wrote: »

The_Antiquarian wrote: »

Dear devs, please give us update at your earliest convenience, so we do not have to stay up all night long with our swollen eyes, waiting for the news and being traumatized with the prospect that I was not cut to receive this beautiful loyalty reward due to my marriage.

Go to your accounts page. Check billing history. Count the number of days billed on your account. If it's already 300 or more, you're covered. If it's 270 and your next billing date is between now and the 16th, you're covered. If it's less than 270, and you're on a month to month, or your next billing date is after March 16th, then you're out of luck.

He's talking about the Mask. He'll get the senche because it counts days paid, but not the mask because it counts days elapsed. Which is absurd if you think about it: he qualifies for 10 month reward but not for 9?

The senche is not a 10 month reward. Originally it was supposed to only be for people who subbed and had 300 days elapse. They removed the elapse part to throw a bone to people who had paid for 300 days but hadnt used them up yet. The mask is part of the loyalty program the rules for that program is you must have paid for AND used up the time.

That being said I dont see why they shouldnt give the mask to anyone who has paid for 9 months. The program is ending. So the mask in my opinion (and my opinion doesnt mean squat lol) should go to anyone who has paid for the 9 months.

Gidorick

jamesharv2005ub17_ESO wrote: »

That being said I dont see why they shouldnt give the mask to anyone who has paid for 9 months. The program is ending. So the mask in my opinion (and my opinion doesnt mean squat lol) should go to anyone who has paid for the 9 months.

I'd agree with this.

We still don't know if the loyalty program is going to completely end to where the rewards would no longer be issued when ESO:TU subscribers reach the milestones. If this is true then I don't see a problem with issuing the reward to anyone that has 9 months of paid subscription on their account prior to March 17th.

This is one of those 'hurts no one but makes some happy' situations.

jamesharv2005ub17_ESO

Gidorick wrote: »

jamesharv2005ub17_ESO wrote: »

That being said I dont see why they shouldnt give the mask to anyone who has paid for 9 months. The program is ending. So the mask in my opinion (and my opinion doesnt mean squat lol) should go to anyone who has paid for the 9 months.

I'd agree with this.

We still don't know if the loyalty program is going to completely end to where the rewards would no longer be issued when ESO:TU subscribers reach the milestones. If this is true then I don't see a problem with issuing the reward to anyone that has 9 months of paid subscription on their account prior to March 17th.

This is one of those 'hurts no one but makes some happy' situations.

I thought on ESO Live one of the guys either the director or the guy from bethesda said the reward program would end when ESO:TU launches. Instead of those rewards plus members get 1500 crowns a month to choose what they want from the store.

Orihara_Izaya

jamesharv2005ub17_ESO wrote: »

I thought on ESO Live one of the guys either the director or the guy from bethesda said the reward program would end when ESO:TU launches. Instead of those rewards plus members get 1500 crowns a month to choose what they want from the store.

So what they said is the reward program will be ending and "no new items" will be made, instead they are giving us crowns so we can choose what "loyalty" reward we want from the shop.

The problem is what about the previous rewards? Can people still obtain them? What about players who just start playing when ESO+ launches. If they don't allow people to get them, then you might as well not call them loyalty rewards anymore. More like "people who played before X date rewards". Especially considering that there are people who will be missing out on the rewards by mere weeks and the Dev's just want to be silent on this matter annoys me.

They could just say "ya we are going to let you obtain it later (no logical reason not too) and make everyone feel alot better.

starkerealm

jamesharv2005ub17_ESO wrote: »

Originally it was supposed to only be for people who subbed and had 300 days elapse.

Originally it wasn't even a 300 day thing. They were talking about needing a continual subscription from launch to Unlimited with, at most, a 12 hour lapse.

Obviously they've changed their minds a bit.

phairdon

The_Antiquarian wrote: »

And if you guys still doubt our loyalty, I have purchases physical copy of Imperial Edition and had it shipped to my current place abroad by paying more than $100 IN ADDITION TO Imperial Edition softcopy for actual play so I can keep my CE physical copy unopened for eternity. I have never done that during my time playing WoW when I had all CE all editions. I also purchased all the extra goodies for the ingame pets!

Please heed our pleas and be fair.

You do not explain your loyalty to anyone here.

Orihara_Izaya

I've found it, guess what I found! I found HOPE. Read it and rejoice my brethren.

http://www.elderscrollsonline.com/en-gb/news/post/2014/08/21/eso-subscriber-loyalty-program

Quote - "If you haven’t kept your subscription active, don’t worry. You’ll still be able to get the pets and other upcoming rewards once you meet the requirements. Stick with us, and you’ll have quite the collection to show off before long."

So that's that, if you don't receive your reward once you have enough months. Submit a ticket link them that post and say give me.

[Also in my paranoia I have screen shot'd the link and saved it in case they try to go back on their word and delete that post]

Gidorick

@Orihara_Izaya‌, that post is from Aug 2014 so I'm not sure it still applies.

Orihara_Izaya

Gidorick wrote: »

@Orihara_Izaya‌, that post is from Aug 2014 so I'm not sure it still applies.

Why would it not apply? It's a statement they made in the past and it should continue to be valid. Going B2P has no impact on what they said, and it has nothing to do with the tiger mount which is 1 time so I'm fairly confident they will honor their article.

jamesharv2005ub17_ESO

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

Originally it was supposed to only be for people who subbed and had 300 days elapse.

Originally it wasn't even a 300 day thing. They were talking about needing a continual subscription from launch to Unlimited with, at most, a 12 hour lapse.

Obviously they've changed their minds a bit.

They never said a 12 hour lapse would cause you not to be eligible. You just had to have paid for every month from april (i know april was free but they said april) to March 17th. Then they said 300 days instead and they didnt have to have lapsed.

jamesharv2005ub17_ESO

If the program is ending I assume there will be no more hand outs of rewards after the March launch.

Gidorick

Orihara_Izaya wrote: »

Gidorick wrote: »

@Orihara_Izaya‌, that post is from Aug 2014 so I'm not sure it still applies.

Why would it not apply? It's a statement they made in the past and it should continue to be valid. Going B2P has no impact on what they said, and it has nothing to do with the tiger mount which is 1 time so I'm fairly confident they will honor their article.

But seriously, the article was before they announced the end of the loyalty program. I actually assume the same, that after March subscribers will still get the rewards. The announcement of the end of the reward system was to say they won't be issuing any NEW rewards past the 9 month reward.

But we really don't know.

jamesharv2005ub17_ESO

Im pretty sure they were very clear that no more rewards would be handed out after the 9 month one. So i wouldnt get your hopes up.