I got logged off back to the log in menu at 00:00 exactly (12 PM). No error message. It's either internet provider short time connection reset (3G network) or some sort if ESO server error.
I suggest to use connection monitoring software to figure out whether it's your own connection issue or ESO problem.
I'm pretty sute there is some sort of logging, so the developers should be able to trace client disconnections and their reasons if users who experience such problems will report date and time (+time zone) when these unexpected log-outs occured.
I have this as well. Happened ones yesterday but now it is very frequently happening and it's starting to get annoying. Have to try to login twice to get back in as I get a login error every time for the first try when this happens.
8 months and counting to arrive at a resolution?
Let me tell you how this goes:
- I submit a ticket.
- I get a copied and pasted response to the ticket (Every time.Same thing regardless that I've already done those steps.)
- I follow the steps the first time it was submitted 8 months ago and double check everything for each subsequent ticket.
- I then wait days for a response where they ask for another consultant report. I send another consultant report and they state that they will escalate the issue. They then don't respond...Ever. Until I create a new ticket to see if I can play my game without being kicked to the log in screen.
I don't think I need to tell you the terrible quality of support this is. The monthly subscription should at least allow me to get into the game and play while if I have a problem I should be able to have quality support. That's what was promised by the game director.
Please, fix this stupid defect so I can play the game. Thank you.
If I provided my clients with this terrible quality of support then I'd be fired from their account within a week. I'm not sure what makes you any different. I've been patient and I've been calm. It's time for you to step it up Zenimax. Again, thank you. I'm not sure what for but thank you.
Same exact issue as the OP. I played the game the first half of the year on ATT Uverse over wifi and never had issues. Now I'm wired directly to an Arris Xfinity gateway and the game is unplayable. I can stay in anywhere from 1-5 minutes before I get disconnected to the login screen without any error message. I've gone through the steps in the sticky thread for troubleshooting connectivity, but no change. Currently using Windows 7. I can seem to sometimes stay connected longer when I boot into Windows 10, but the nvidia driver crashes constantly in 10 when I try to play ESO, so Win 10 is a no go too.
I have not submitted a ticket, yet anyway. I'm trying my damnedest to resolve this on my own or with community help. I do realize the thread was started a while ago, but the last comment was only a few months back, and most importantly, it's the first mention that I've seen of Xfinity and an Arris gateway device. I thought I'd add my input since I have both. I am close to opening a ticket though.
@Ignotus And, like every other poster in the thread the first thing they will want will be your ticket number. You did submit one, right? (BTW, this thread was started a year ago...)