We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.

game crash with black screen when click "play" at launcher

qpunk1
qpunk1
Soul Shriven
as the title says i cant start the game from the launcher or from its .exe (tried running both with admin priv still no change)

ive sent a ticket to support 24 hours ago and looked on the forum with no simple fix.

in my "/documents/Elder Scrolls Online/live" it just has 4 folders and no files.

ive tried to make a UserSettings.txt with the copy and pasted content still no luck.

if anyone can help it be great thank you
  • Kafolarbear
    Kafolarbear
    ✭✭✭
    I am having the same issue, I have not been able to play for half a month. Thanks for the post.
    Veteran Rank 5 Khajiit Nightblade.

    For the Queen; for Elswyr!
  • ZOS_GaryA
    ZOS_GaryA
    ✭✭✭✭✭
    Hey there folks,

    For this issue, we ask that you submit a game consultant report to our customer support team, along with a description of your issue. Customer support will be able to offer troubleshooting based on the information contained in the report. Thanks for your patience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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