Maintenance for the week of January 18:
• ESO Store and Account System for maintenance – January 22, 8:00AM EST (13:00 UTC) - 4:00PM EST (21:00 UTC)
• [COMPLETE] Xbox One: NA and EU megaservers for maintenance– January 21, 6:00AM EST (11:00 UTC) - 10:00AM EST (15:00 UTC)
• [COMPLETE] PlayStation®4: NA and EU megaservers for maintenance – January 21, 6:00AM EST (11:00 UTC) - 10:00AM EST (15:00 UTC)
This issue can usually be resolved by using the Repair feature on the launcher. To do this, close the game and open the launcher. Click on Game Options, which is located just above the news articles, then select Repair. Allow the process to run, and once it completes give the game another shot.