ESO Customer Service forces me to change my name.

Hiiko

I made an argonian called "Kaut-Am-***". It translates literally to "Bites-on-tail".

As we all know argonian have tails. But Zenimax thinks it's too vulgar and sexual. (That or rassist or anything that is agains the code of conduct)

This is what "Kaut-am-***" means: http://i.imgur.com/pfeMh.jpg

*** is an ordinary every day word in german.

And if this wasn't enough. There is an NPC called "Kaut-Am-***": https://us.v-cdn.net/5020507/uploads/FileUpload/a1/1371eb2a49ab09542e94c7532325b7.jpg

Why do i have to change my name? I believe the support won't care for this matter, so i am posting this here, too.

MasterSpatula

Well, if there's already an NPC with that name, that's a reason to have to change it right there.

---

https://www.youtube.com/watch?v=QuHw5ivCs1A

"He's going to be very popular."

SirAndy

MasterSpatula wrote: »

Well, if there's already an NPC with that name, that's a reason to have to change it right there.

Seriously? Players can't have NPC names? Seriously?

While S.c.h.w.a.n.z. literally means tail in German, it is also a (German) slang word for p.e.n.i.s. which is probably why it is on the bad words filter list.

GoatKnuckle

Let's take a trip down Obvious-ville.

It's THEIR game.

Besides since they release patch notes out in German, you might want to choose your clever names in another language.

With that said,

Mann muss Gott for alles Danken, socar auch einen MIttelfranken.

--Ancient Bavarian Proverb

raglau

SirAndy wrote: »

MasterSpatula wrote: »

Well, if there's already an NPC with that name, that's a reason to have to change it right there.

Seriously? Players can't have NPC names? Seriously?

While S.c.h.w.a.n.z. literally means tail in German, it is also a slang word for p.e.n.i.s. which is probably why it is on the bad words filter list.

Which is bloody stupid quite frankly, on an international server. All part of our ridiculously over sensitive world, that someone can't use a genuine native word when it may be construed as slang in another country.

ZOS_KaiSchober

Hey Hiiko,

to be fair: the German translation for tail is ambiguous since it's used for a part on the male body that hangs at the front, too.

If you think the name change was unfair please appeal the decision via the help portal on our web site. The fact that we have an NPC with the same name might help your case.

Hiiko

MasterSpatula wrote: »

Well, if there's already an NPC with that name, that's a reason to have to change it right there.

I got an official warning and they threatened me with a ban. I don't think they would do this if it was a mistake.

Hiiko

ZOS_KaiSchober wrote: »

Hey Hiiko,

to be fair: the German translation for tail is ambiguous since it's used for a part on the male body that hangs at the front, too.

If you think the name change was unfair please appeal the decision via the help portal on our web site. The fact that we have an NPC with the same name might help your case.

Okay i opened a new ticket for it. Having your support with the NPC-situation is a good sign for me.

raglau

Hiiko wrote: »

MasterSpatula wrote: »

Well, if there's already an NPC with that name, that's a reason to have to change it right there.

I got an official warning and they threatened me with a ban. I don't think they would do this if it was a mistake.

They should not be threatening people with bans. What are foreign language players supposed to do, carry around a dictionary that contains every slang word in every language used on their continental server!?

And, assuming your are on the EU server - being German - who cares if its US slang?

This sort of threatening micro-management from companies is grossly unprofessional.

Amazing how Zenimax can't release a decent patch but have time to run about micromanaging player names.

GoatKnuckle

Hiiko wrote: »

ZOS_KaiSchober wrote: »

Hey Hiiko,

to be fair: the German translation for tail is ambiguous since it's used for a part on the male body that hangs at the front, too.

If you think the name change was unfair please appeal the decision via the help portal on our web site. The fact that we have an NPC with the same name might help your case.

Okay i opened a new ticket for it. Having your support with the NPC-situation is a good sign for me.

Ah, man... really? Don't do that. Come on ... I mean ... really?

All you are going to do is make Zeni make you change your name and then change the NPC's name in the German localization.

Look. let's be frank (or Franz?)...

I'm sure the folks who put that name in the game had a pretty good chuckle about it and probably rationalized their decision as, "Well, we are just directly translating the English version"....

And you know what - it is hilarious.

Just change your name and leave Bites-On-Tail alone. It's not his fault.

Because at the end of the day ....

Is it always the Argonians who must suffer the follies of man?

Respectfully,

the goat

Hiiko

GoatKnuckle wrote: »

Ah, man... really? Don't do that. Come on ... I mean ... really?

Isn't five knuckle shuffle slang for masturbation?

GoatKnuckle wrote: »

All you are going to do is make Zeni make you change your name and then change the NPC's name in the German localization.

Then they should change it. But i don't agree with them having this npc and me not being able to give myself that name.

GoatKnuckle

Then they should change it. But i don't agree with them having this npc and me not being able to give myself that name.

Abort mission. I repeat. Abort mission. You are not going to win that battle right there, my friend.

SirAndy

Pibbles wrote: »

And, assuming your are on the EU server - being German - who cares if its US slang?

What i meant to say in my post above is that it is also slang in German, not just in English.

For once, the language barrier excuse won't fly here ...

Hiiko

GoatKnuckle wrote: »

Then they should change it. But i don't agree with them having this npc and me not being able to give myself that name.

Abort mission. I repeat. Abort mission. You are not going to win that battle right there, my friend.

You were the one saying, they will change the npcs name...

Hiiko

SirAndy wrote: »

What i meant to say in my post above is that it is also slang in German, not just in English.

For once, the language barrier excuse won't fly here ...

It doesn't matter if schwan.z is a normal german word and the only way to properly address the rear end of an reptile.

raglau

SirAndy wrote: »

Pibbles wrote: »

And, assuming your are on the EU server - being German - who cares if its US slang?

What i meant to say in my post above is that it is also slang in German, not just in English.

For once, the language barrier excuse won't fly here ...

Ah looked it up, I see what you mean, thank you.

But, as its primary meaning is still legitimate, Zos should raise the matter with the player in a constructive way, not sling threats around. They are not exactly covering themselves in glory supporting the game, last thing they should do is make threats over a genuine word.

Thatusernameistaken

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Valen_Byte

GoatKnuckle wrote: »

Let's take a trip down Obvious-ville.

It's THEIR game.

Besides since they release patch notes out in German, you might want to choose your clever names in another language.

With that said,

Mann muss Gott for alles Danken, socar auch einen MIttelfranken.

--Ancient Bavarian Proverb

'Don't take advice from anyone named GoatKnuckle'

-Ancient Kansas proverb

nerevarine1138

Pibbles wrote: »

Hiiko wrote: »

MasterSpatula wrote: »

Well, if there's already an NPC with that name, that's a reason to have to change it right there.

I got an official warning and they threatened me with a ban. I don't think they would do this if it was a mistake.

They should not be threatening people with bans. What are foreign language players supposed to do, carry around a dictionary that contains every slang word in every language used on their continental server!?

And, assuming your are on the EU server - being German - who cares if its US slang?

This sort of threatening micro-management from companies is grossly unprofessional.

Amazing how Zenimax can't release a decent patch but have time to run about micromanaging player names.

The bug team and the community team are totally different, but nice try.

Also, if you're going to make a name in German, the onus is on you to know what the name means. The OP clearly understood the slang meaning. The naming policy is also very clear. This is a non-issue.

Hiiko

Thatusernameistaken wrote: »

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Just if you are interessted. This is the mail i got:

It has been determined that this account has one or more characters that require a name change due to a violation of our Code of Conduct. To ensure a respectful and secure atmosphere for all our players, we cannot allow names such as <Kaut-Am-***>. This account is receiving an official warning.

For details around naming guidelines, please be sure to review the Code of Conduct https://account.elderscrollsonline.com/code-of-conduct in its entirety to prevent any future actions on your account. Further violations may lead to a permanent account closure

Arsenic_Touch

So they name an NPC exact same thing but threaten you with a ban and give you a warning for having that name..... and people are actually finding no fault with this... haha, gorram brilliant. I'd fight this tooth and nail because it's bloody ridiculous.

JessieColt

Hiiko wrote: »

Thatusernameistaken wrote: »

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Just if you are interessted. This is the mail i got:

It has been determined that this account has one or more characters that require a name change due to a violation of our Code of Conduct. To ensure a respectful and secure atmosphere for all our players, we cannot allow names such as <Kaut-Am-***>. This account is receiving an official warning.

For details around naming guidelines, please be sure to review the Code of Conduct https://account.elderscrollsonline.com/code-of-conduct in its entirety to prevent any future actions on your account. Further violations may lead to a permanent account closure

That isn't a threat. That is letting you know that your account can be closed if you persist in creating names that violate the Code of Conduct that you, me, and every other player, agrees to when we created our accounts.

Let me guess, you also consider someone farting in your vicinity a 'gas attack by a terrorist' and think they should be arrested?

Thatusernameistaken

JessieColt wrote: »

Hiiko wrote: »

Thatusernameistaken wrote: »

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Just if you are interessted. This is the mail i got:

It has been determined that this account has one or more characters that require a name change due to a violation of our Code of Conduct. To ensure a respectful and secure atmosphere for all our players, we cannot allow names such as <Kaut-Am-***>. This account is receiving an official warning.

For details around naming guidelines, please be sure to review the Code of Conduct https://account.elderscrollsonline.com/code-of-conduct in its entirety to prevent any future actions on your account. Further violations may lead to a permanent account closure

That isn't a threat. That is letting you know that your account can be closed if you persist in creating names that violate the Code of Conduct that you, me, and every other player, agrees to when we created our accounts.

lol whole lotta but kissing going on.

Care to explain why it's ok for THEM to make a NPC with this name? Remember we want a respectful atmosphere for our players!
It's incredibly unprofessional to jump to threatening a paying customer for what was probably a honest mistake. Heck it wasn't even that. His interpretation was literal. a cat biting his own tale.

nerevarine1138

Thatusernameistaken wrote: »

JessieColt wrote: »

Hiiko wrote: »

Thatusernameistaken wrote: »

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Just if you are interessted. This is the mail i got:

It has been determined that this account has one or more characters that require a name change due to a violation of our Code of Conduct. To ensure a respectful and secure atmosphere for all our players, we cannot allow names such as <Kaut-Am-***>. This account is receiving an official warning.

For details around naming guidelines, please be sure to review the Code of Conduct https://account.elderscrollsonline.com/code-of-conduct in its entirety to prevent any future actions on your account. Further violations may lead to a permanent account closure

That isn't a threat. That is letting you know that your account can be closed if you persist in creating names that violate the Code of Conduct that you, me, and every other player, agrees to when we created our accounts.

lol whole lotta but kissing going on.

Care to explain why it's ok for THEM to make a NPC with this name? Remember we want a respectful atmosphere for our players!
It's incredibly unprofessional to jump to threatening a paying customer for what was probably a honest mistake. Heck it wasn't even that. His interpretation was literal. a cat biting his own tale.

1) As explained, it wasn't a threat, just an explanation of the rules. Relax.

2) In all likelihood, the translating teams and the community teams have never even met. Even if we accept that the OP didn't know what he was doing with the name, it still isn't allowed. NPC names are off-limits to players. Period.

Hiiko

nerevarine1138 wrote: »

Thatusernameistaken wrote: »

JessieColt wrote: »

Hiiko wrote: »

Thatusernameistaken wrote: »

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Just if you are interessted. This is the mail i got:

It has been determined that this account has one or more characters that require a name change due to a violation of our Code of Conduct. To ensure a respectful and secure atmosphere for all our players, we cannot allow names such as <Kaut-Am-***>. This account is receiving an official warning.

For details around naming guidelines, please be sure to review the Code of Conduct https://account.elderscrollsonline.com/code-of-conduct in its entirety to prevent any future actions on your account. Further violations may lead to a permanent account closure

That isn't a threat. That is letting you know that your account can be closed if you persist in creating names that violate the Code of Conduct that you, me, and every other player, agrees to when we created our accounts.

lol whole lotta but kissing going on.

Care to explain why it's ok for THEM to make a NPC with this name? Remember we want a respectful atmosphere for our players!
It's incredibly unprofessional to jump to threatening a paying customer for what was probably a honest mistake. Heck it wasn't even that. His interpretation was literal. a cat biting his own tale.

1) As explained, it wasn't a threat, just an explanation of the rules. Relax.

2) In all likelihood, the translating teams and the community teams have never even met. Even if we accept that the OP didn't know what he was doing with the name, it still isn't allowed. NPC names are off-limits to players. Period.

First of all, if they say they will ban my account if i do this again, they are threating me. What else is this? A joke? A poem?

Second it is not about me having the same name as the NPC for them. If it was really the case they would give me a notice and not an official warning and a "note" (in no way this could be a threat) that my account will be suspended if i do this again. And the code of conduct is nothing about NPC names in the first article about ypur character name.

Even Kai Schober says it will help my case that the NPC has the same name.

pppontus

Hiiko wrote: »

nerevarine1138 wrote: »

Thatusernameistaken wrote: »

JessieColt wrote: »

Hiiko wrote: »

Thatusernameistaken wrote: »

Seriously? They threaten a player with a ban over a subjective translation?
Real professional Zos.

Just if you are interessted. This is the mail i got:

It has been determined that this account has one or more characters that require a name change due to a violation of our Code of Conduct. To ensure a respectful and secure atmosphere for all our players, we cannot allow names such as <Kaut-Am-***>. This account is receiving an official warning.

For details around naming guidelines, please be sure to review the Code of Conduct https://account.elderscrollsonline.com/code-of-conduct in its entirety to prevent any future actions on your account. Further violations may lead to a permanent account closure

That isn't a threat. That is letting you know that your account can be closed if you persist in creating names that violate the Code of Conduct that you, me, and every other player, agrees to when we created our accounts.

lol whole lotta but kissing going on.

Care to explain why it's ok for THEM to make a NPC with this name? Remember we want a respectful atmosphere for our players!
It's incredibly unprofessional to jump to threatening a paying customer for what was probably a honest mistake. Heck it wasn't even that. His interpretation was literal. a cat biting his own tale.

1) As explained, it wasn't a threat, just an explanation of the rules. Relax.

2) In all likelihood, the translating teams and the community teams have never even met. Even if we accept that the OP didn't know what he was doing with the name, it still isn't allowed. NPC names are off-limits to players. Period.

First of all, if they say they will ban my account if i do this again, they are threating me. What else is this? A joke? A poem?

Second it is not about me having the same name as the NPC for them. If it was really the case they would give me a notice and not an official warning and a "note" (in no way this could be a threat) that my account will be suspended if i do this again. And the code of conduct is nothing about NPC names in the first article about ypur character name.

Even Kai Schober says it will help my case that the NPC has the same name.

"Further account violations may blabla ban" is just a way of reminding you that you can be banned for it, most likely you could do this 20 times before they start to even think about hitting the ban-button, they still have to say it in every single violation that every single person does.. because otherwise the real offenders will come running back crying and saying they did not understand they could get banned for whatever they did. No opinion on the name as I'm not German, just saying that it was not a threat in any way and you wouldn't be banned for an honest mistake.