fatal error3

genganego · August 2014

i'm getting fatal error 3 when i click play button at character selection screen please help me i tried all ways to fix it

ZOS_PierreL · August 2014

Hello @genganego,

Could you try the steps I gave in this thread, please ?

Did you try the Repair option on the launcher?

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
Wait for the launcher to finish starting.
If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

You can also check if all the updates are correctly installed :

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

Open the game installation directory “Zenimax Online”
Open the folder named “Launcher”
Inside the “Launcher” folder, there is a folder named “ProgramData”
Delete the “ProgramData” folder
Open the launcher and download update
Click “Play”

If this does not resolve the error, you can try to uninstall and re-install the game.
The last option will be to contact our Customer Support.

Thank you.