I've played a number of other MMO's hosted on megaservers and one thing that usually found convenient is being able to manually change my channel while playing. This is in addition to integrated load balancing that puts me in lower populated channels. sometimes though I want to be in the absolutely lowest population, or maybe a slightly higher one. I certainly hope that this will be considered and eventually added in the near future.
I do what I can, when I can, to provide in game help to those seeking it.
@RoyMallis