I don't get it, can someone please explain this wolfhound issue without 400 pages worth of posts?

Dubah

So, let me get this straight, the wolf hound pet is available only to new purchases of the Imperial Addition through steam? What about the people who already purchased? Is this just an F U to us if we purchased it a long time ago? I'd be more than willing to trade my stupid crab for a dog, how are people just barely purchasing the game now getting better stuff than what i got? Please share some enlightenment here and maybe some good news cause as far as i am seeing this is kinda garbage, i want a dog but its pointless to buy another account, and not only that but i wouldnt have the dog on my main account so in order to have the dog i would have to start all over again? Am i on the right track here?

Elad13

Yes you're on the right track....but wait 3 more months when the game is 90% off and you get a dragon......

TeraAngelos

Yes, the wolfhound pet is only available to new subbers buying the game through Steam. According to @ZOS_AmeliaR‌: "The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam."

Those of us who purchased the Imperial Edition a long time ago are, as far as we can tell, getting the shaft.

Those who are upset about this decision think it is not fair to punish those who have been long-term loyal to Zeni, in general dislike the idea of exclusive pets, etc. Furthermore, current subbers have been asking for a dog pet for quite some time, and for it now to be handed to someone else is even more unfair.

Those who don't agree with the upset think that exclusive pets are fine, that it's just a vanity pet, and that it's a good marketing move on Zeni's part to bring in new players.

TeraAngelos

Some proposed fixes for this that I've seen in various threads:

1) Give the dog to anybody with the Imperial Edition.
2) Allow the dog to be purchased with in-game gold or real money by any player.
3) Put a different dog in the cash shop for any player to purchase.

indytims_ESO

I am going to go out on a limb and say that the 'exclusiveness' of the white wolfhound will last a short while... and THEN it will become available some other way.

Doesn't make a lot of sense to go through the trouble of creating the pet, only to have it available for three days?

It will show-up in a store, as a quest reward, something-or-other down the road, I would bet.

Dudegr

Dubah wrote: »

Is this just an F U to us if we purchased it a long time ago?

Its called marketing and its there for like 99% of the subscription products out there, first time a subscriber ?

TeraAngelos

indytims_ESO wrote: »

I am going to go out on a limb and say that the 'exclusiveness' of the white wolfhound will last a short while... and THEN it will become available some other way.

Doesn't make a lot of sense to go through the trouble of creating the pet, only to have it available for three days?

It will show-up in a store, as a quest reward, something-or-other down the road, I would bet.

If this is true, I will retract my opposition. However, based on @ZOS_AmeliaR‌'s comment, the only information I have so far is that it is truly exclusive. Until I see comments from Zeni saying otherwise, I will remain opposed.

phaneub17_ESO

indytims_ESO wrote: »

Doesn't make a lot of sense to go through the trouble of creating the pet, only to have it available for three days?

Sure it does, WoW has a wide variety of vanity pets (and mounts) that are only available during special events, limited time promotions, other sales, and so on. Most of them never go on sale again in another form and stay exclusive to those who were in on that moment. It's not just WoW, other MMO's have done this in the past, I don't see why it's a big deal now.

Miflett

phaneub17_ESO wrote: »

indytims_ESO wrote: »

I am going to go out on a limb and say that the 'exclusiveness' of the white wolfhound will last a short while... and THEN it will become available some other way.

Doesn't make a lot of sense to go through the trouble of creating the pet, only to have it available for three days?

It will show-up in a store, as a quest reward, something-or-other down the road, I would bet.

Sure it does, WoW has a wide variety of vanity pets (and mounts) that are only available during special events, limited time promotions, other sales, and so on. Most of them never go on sale again in another form and stay exclusive to those who were in on that moment. It's not just WoW, other MMO's have done this in the past, I don't see why it's a big deal now.

I can't speak for others, but I actually go into a new MMO hoping that that stuff never follows and I end up disappointed every time. The only MMO that I've ever been a part of that hasn't done this crazy cash grab marketing is FFXIV. The western vs eastern view of game development is interesting.

One appreciates a playerbase and rewards loyalty, the other develops new practices to entice more money into their pockets with pre order dlc, skins, and vanity wear.

We'll see what is to become, I guess. This is my personal opinion.

Iago

jealousy

mips_winnt

Dubah wrote: »

So, let me get this straight, the wolf hound pet is available only to new purchases of the Imperial Addition through steam? What about the people who already purchased? Is this just an F U to us if we purchased it a long time ago? I'd be more than willing to trade my stupid crab for a dog, how are people just barely purchasing the game now getting better stuff than what i got? Please share some enlightenment here and maybe some good news cause as far as i am seeing this is kinda garbage, i want a dog but its pointless to buy another account, and not only that but i wouldnt have the dog on my main account so in order to have the dog i would have to start all over again? Am i on the right track here?

Where did you come by the impression that you are entitled to any product enhancement a company comes up with simply because you purchased said product at some point in the past?

I hate to be the one to break the bad news but the world doesn't work that way.

phaneub17_ESO

Iago wrote: »

jealousy

Envy. Jealousy is when you already have something and fear it will be taken away. :P

Dubah

Dudegr wrote: »

Dubah wrote: »

Is this just an F U to us if we purchased it a long time ago?

Its called marketing and its there for like 99% of the subscription products out there, first time a subscriber ?

Lol this is stupid marketing, I have a business degree, here is my problem its ok to market but to screw over your current clientell and give the new croud something that was never offered to yuor old clientell is bad marketing. Good marketing to the new people, bad to the old, cause im stuck with some stupid crab that is still in my mailbox cause tbh i dont want crabs. However something better is being offered to people who oh say havent invested almost a year into this game, (When i say a year i was on the PTS as well) so again the theory here is screw over the old and please the new, pretty stupid imho

Dubah

mips_winnt wrote: »

Dubah wrote: »

So, let me get this straight, the wolf hound pet is available only to new purchases of the Imperial Addition through steam? What about the people who already purchased? Is this just an F U to us if we purchased it a long time ago? I'd be more than willing to trade my stupid crab for a dog, how are people just barely purchasing the game now getting better stuff than what i got? Please share some enlightenment here and maybe some good news cause as far as i am seeing this is kinda garbage, i want a dog but its pointless to buy another account, and not only that but i wouldnt have the dog on my main account so in order to have the dog i would have to start all over again? Am i on the right track here?

Where did you come by the impression that you are entitled to any product enhancement a company comes up with simply because you purchased said product at some point in the past?

I hate to be the one to break the bad news but the world doesn't work that way.

I never said i was entitled to it, but to only offer it to new accounts is more or less what is going to upset people, so i would have to start all over again just to get something i would actually appreciate having. And instead of pleasing the old crowd that has stuck by them since day 1 they want to attempt to please a new crowd in which case is going to *** off most of their old crowd, i could understand if say they made it available to everyone and id spend a little bit of money to get it, but they only want to offer it to new accounts and give the new people something better than what i get, even tho ive stuck by their side for almost a year now

yiasemi

phaneub17_ESO wrote: »

Iago wrote: »

jealousy

Envy. Jealousy is when you already have something and fear it will be taken away. :P

"Do not covet thy neighbour's mudcrab." Letters of Vivec verse 3

txfeinbergsub17_ESO

So much whine... over a pet that doesn't do anything. I truly am ashamed at the maturity of some members of this community.

SteveCampsOut

TeraAngelos wrote: »

Yes, the wolfhound pet is only available to new subbers buying the game through Steam. According to @ZOS_AmeliaR‌: "The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam."

As far as I can tell from the Steam sales page, buying the software from them does NOT include a new account. You have to make one. I don't see why buying the software from them doesn't just give new keys that can be applied to existing accounts like many of the keys used for the explorer pack and pets...

Dubah

txfeinbergsub17_ESO wrote: »

So much whine... over a pet that doesn't do anything. I truly am ashamed at the maturity of some members of this community.

I'm sorry there is no whining going on here but a discussion, please go back to your troll cave and go bother someone elses discussion

TeraAngelos

SteveCampsOut wrote: »

TeraAngelos wrote: »

Yes, the wolfhound pet is only available to new subbers buying the game through Steam. According to @ZOS_AmeliaR‌: "The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam."

As far as I can tell from the Steam sales page, buying the software from them does NOT include a new account. You have to make one. I don't see why buying the software from them doesn't just give new keys that can be applied to existing accounts like many of the keys used for the explorer pack and pets...

From @ZOS_JordanH‌: "No, if you were to purchase the game again through Steam, you would not be able to apply the key to your existing account."

I would love for keys to be applied to existing accounts. Would fix most of the issue. Unfortunately, that isn't the case.

SteveCampsOut

Who knows, maybe this forum *** storm will make them reconsider. Hopefully in time for me to get in on the offer. I'd gladly upgrade my standard account, but I refuse to be as upset by this as everyone else seems to be. I have two pets now. They do nothing and the dog isn't nearly as cute as my Monkey!

Dudegr

Dubah wrote: »

Dudegr wrote: »

Dubah wrote: »

Is this just an F U to us if we purchased it a long time ago?

Its called marketing and its there for like 99% of the subscription products out there, first time a subscriber ?

Good marketing to the new people, bad to the old

When it comes to subscription services, its always good to the new potential customer people.Thats like basics.

Miflett

Dudegr wrote: »

When it comes to subscription services, its always good to the new potential customer people.Thats like basics.

I doubt people new to the game have as much adherence to a subscription model as someone who started from the beginning, but I do know that dividing your playerbase over a self manufactured problem may not be the best for keeping players.

Who knows, I could be wrong. No flaming intended.

SFBryan18

They baby these forums by moderating any kind insults made to other members, and then give us the finger like this. And to add insult to injury, you have every self righteous idiot lecturing us about entitlement and business practices. What a pathetic example of customer service.

TeraAngelos

Miflett wrote: »

I doubt people new to the game have as much adherence to a subscription model as someone who started from the beginning, but I do know that dividing your playerbase over a self manufactured problem may not be the best for keeping players.

Who knows, I could be wrong. No flaming intended.

No, I completely agree. And to build on your comment from another post: this isn't just about the dog issue. It's about Zeni denying their established player base something they've asked for. It seems to be just one more in a string of issues indicating Zeni's disregard for player opinions. True, Zeni has done a few things: nerfing the VR system comes to mind, as something spurred by forum feedback. Yet they haven't listened to the auction house complaints, several bugs in the game (I know sometimes it takes time to fix, but at least acknowledge the bug), et cetera. Creating a vanity pet that current subbers specifically asked for, but giving it to someone else, is the slap in the face so many people have mentioned.

txfeinbergsub17_ESO

SFBryan18 wrote: »

They baby these forums by moderating any kind insults made to other members, and then give us the finger like this. And to add insult to injury, you have every self righteous idiot lecturing us about entitlement and business practices. What a pathetic example of customer service.

I WANT MY DOG NOWWWWW!!! WHAAAAAAA!

SgtPepperUK

Miflett wrote: »

The only MMO that I've ever been a part of that hasn't done this crazy cash grab marketing is FFXIV. The western vs eastern view of game development is interesting.

One appreciates a playerbase and rewards loyalty, the other develops new practices to entice more money into their pockets with pre order dlc, skins, and vanity wear.

We'll see what is to become, I guess. This is my personal opinion.

Glad someone else mentioned FFXIV

When they released the PS4 version of FFXIV recently the Collector's Edition came with 2 additional items that were never bundled with the PC or PS3 Collector's Editions, namely a Moogle minion and Fat Chocobo mount (2 highly iconic things in the FF universe).

Oh, then they told us those who already had the PC or PS3 Collector's Editions would be given those items too.

That's how to treat loyal customers, Zenimax should take note.

Dudegr

If you don't like how subscription services work, then you can unsub.No need to insult people with tedius comments.In every subscription service i use there has always been offers to attract new customers and yes they only apply to new subscribers.Im sure there will be more stuff coming to tempt new people to join, don't see anything wrong there.

SFBryan18

Dudegr wrote: »

If you don't like how subscription services work, then you can unsub.No need to insult people with tedius comments.In every subscription service i use there has always been offers to attract new customers and yes they only apply to new subscribers.Im sure there will be more stuff coming to tempt new people to join, don't see anything wrong there.

Big difference between exclusive items and 3 for $10 in your local Walmart bargain bin, or 20 nuggets for $5 at MickeyD's.

"Herp, other MMO's did it, derp. If you don't like it... Derp."

mips_winnt

Dubah wrote: »

I never said i was entitled to it, but to only offer it to new accounts is more or less what is going to upset people,

They're offering it as a promotion to incentivize people that haven't previously bought the product to buy the product (You know those that didn't find the original product offering enticing enough to fork over the requested price for it), what sort of a moron would offer purchase incentives to customers that already bought the product? The only people that are going to get upset by something like this are those that have no clue relative to how modern businesses operate.

What you want is some sort of "loyalty reward" , which is nice if you get one but you have no right to expect it (nor are you entitled to one) since you got what you paid for when made your purchase decision.

SFBryan18

mips_winnt wrote: »

what sort of a moron would offer purchase incentives to customers that already bought the product?

Because telling your customers to *** off is smart business, right?

MercyKilling

SFBryan18 wrote: »

Big difference between exclusive items and 3 for $10 in your local Walmart bargain bin, or 20 nuggets for $5 at MickeyD's.

"Herp, other MMO's did it, derp. If you don't like it... Derp."

So just because it's a video game, it negates the fact that it's a wideley business practice that is perfectly acceptable in every other form of business? NOW who's herping and derping?