Game will Not Launch since Update

scratchnsniff

I opened my launcher today, did the update. When I click play, my screen goes black and nothing happens.

When I check my task manager, it just says "not responding"

Now i can't play.

ZOS_PierreL

Hello @‌scratchnsniff,

Did you try the Repair option on the launcher?

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

• First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
• Wait for the launcher to finish starting.
• If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
• In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
• Open the Game Options dropdown menu and click on the option for Repair.
• Allow the launcher to examine all the files for the game. This may take some time.
• If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

You can also check if all the updates are correctly installed :

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

• Open the game installation directory “Zenimax Online” 
• Open the folder named “Launcher”
• Inside the “Launcher” folder, there is a folder named “ProgramData”
• Delete the “ProgramData” folder
• Open the launcher and download update
• Click “Play”

The "repair" option is checking every files from the game. If during the repair, the launcher is installing something, it's probably because the game didn't get these files in the first place. A repair can be a long option, but worth a try

scratchnsniff

@ZOS_PierreL‌

Thanks for getting back to me. I put a support call in and it was actually my user.txt file. It didn't update.

Support gave me new settings and what to add and I can now get in game.
Thanks!

ZOS_PierreL

Glad to hear that !

Enjoy your adventures in Tamriel !