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How do you contact a GM?

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MikeMoss
MikeMoss
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Hi

I was in the Vile Laboratory in Cold Harbor again today, and the quest is still bugged.
This is the only thing left to do for me, so I'd like to get it done.

Since there were 5 other people, or at this point monkeys sitting around, or jumping at the wall, I thought I'd try and contact a GM.

I couldn't find a way to do it, I went to help but there is only a list of help topics.
I couldn't find anyplace to lodge a request for help.

How do you do it?

Mike
  • UPrime
    UPrime
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    Press F1 in game or type /help
  • felinith66
    felinith66
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    When you access the help menu, there's an 'Ask for Help' option. Choose that to send them a message about your problem. You should hear from them in a few minutes. Also check your email. Sometimes they will reply to you there.
  • dcincali
    dcincali
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    Log into wildstar. Our gm's dont play this game in its current state.
  • subecsanur
    subecsanur
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    felinith66 wrote: »
    When you access the help menu, there's an 'Ask for Help' option. Choose that to send them a message about your problem. You should hear from them in a few minutes. Also check your email. Sometimes they will reply to you there.

    I have never had the luck of a GM responding in game, most times they will send you an email. In fact the in game support I feel is almost non - existance, either in Zone chat or dungeon issue or quests. They only respond via email, I think this is another reason where the feedback feeling is so lacking. Worst yet then the email is and their answer is irrelevant or they want further information only to then take more time with an email, no ticket or anything for in-game support.
  • SBR_QuorTek
    SBR_QuorTek
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    dcincali wrote: »
    Log into wildstar. Our gm's dont play this game in its current state.
    Lol wildstar... come on... it is a kids game...
  • ZOS_TristanK
    ZOS_TristanK
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    Hey, all. You can contact our GM team by submitting a ticket using /help. Our GMs are keeping their eyes on the Vile Laboratory to move monkeys, however if you're hanging out and there's no GM in sight, be sure to reach out using /help.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • yelloweyedemon
    yelloweyedemon
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    dcincali wrote: »
    Log into wildstar. Our gm's dont play this game in its current state.

    I'd rather go and play Daggerfall or Arena, than pay to play Wildstar.. lol
  • Darlgon
    Darlgon
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    @ZoS_TristanK You asked for the deluge of support ticket to move people. :)

    Oh, and I just got thru.. thanks.
    Edited by Darlgon on July 5, 2014 3:06AM
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
  • Komma
    Komma
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    The ingame support here is great. Very quick and very polite. Several of our guildmates have used the ingame request for help and almost always have got help within 5 minutes. I used the help yesterday on the monkey quest while someone else just sat and whined about it being his game and it should be perfect with no bugs. I got help while he was still complaining in say. Prolly still there complaining. Some have gotten help from quests not giving the reward. Use the ingame help option if you need help. Use the bug option to just report the bug and move on.
    Kohma Kozzy-cr160-Stamblade
    Komma-cr160-Magicblade
    Komma the Great-cr160-Stam DK
    Kommah-cr160-Mag DK
    Komma Kozzy-cr160-Mag Templar
    Kommuh Kozzy-cr160-Stam Templar
    Komma the White-cr160-Mag Sorc
    The Tazmanian Devil-cr160-Stamsorc
    OTG
  • MasterSpatula
    MasterSpatula
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    Interesting. Good to know they're helping through some known bugged quests. Others, they respond quite quickly just to tell you there's nothing they can do.
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • dcincali
    dcincali
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    SBR_QuorTek wrote: »
    dcincali wrote: »
    Log into wildstar. Our gm's dont play this game in its current state.
    Lol wildstar... come on... it is a kids game...
    I wish i could agree but 80% of my pvp guild left to go play that :( 400 member guild down to 80 ish actives..
    Edited by dcincali on July 6, 2014 9:18AM
  • Darlgon
    Darlgon
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    Komma wrote: »
    The ingame support here is great.

    On.. some things. I just got an email to follow up an AvA exploit report from 14 hours before. Obviously, the exploit was no longer taking place. Hard to get a criminal arrested in the act if the cop's response time is 14ish hours.
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
  • MasterSpatula
    MasterSpatula
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    Darlgon wrote: »
    Komma wrote: »
    The ingame support here is great.

    On.. some things. I just got an email to follow up an AvA exploit report from 14 hours before. Obviously, the exploit was no longer taking place. Hard to get a criminal arrested in the act if the cop's response time is 14ish hours.

    Yeah, and I've filed two tickets regarding bugged quests this week. Both times, GMs have confirmed I fulfilled the requirements of the quest, but they still couldn't do anything. I've never heard of a game where the GMs can't manually update a quest status for you if you're bugged. It's genuinely shocking.
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • wllstrt75b14_ESO
    wllstrt75b14_ESO
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    ZOS_TristanK wrote: »
    Hey, all. You can contact our GM team by submitting a ticket using /help. Our GMs are keeping their eyes on the Vile Laboratory to move monkeys, however if you're hanging out and there's no GM in sight, be sure to reach out using /help.

    Tried this several times before waited for an hour a few times and no help...useless waste of time much like everything else zeni does.
  • kaosodin
    kaosodin
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    dcincali wrote: »
    Log into wildstar. Our gm's dont play this game in its current state.

    Hahahahah agree

    Also be careful what you say..... moderators take thing the wrong way......and remove / ban people
  • Vannor
    Vannor
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    wllstrt75b14_ESO wrote: »

    Tried this several times before waited for an hour a few times and no help...useless waste of time much like everything else zeni does.

    Bug is now fixed but a GM took less than 5 minutes to help 3 of us through the bug the other night after using /help (but then my request was polite :))
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