Quick shoutout to the Zos "PR" folks. Thank you for putting up with this/us/forums.

thebigfist

Being between the code-monkies and the angry $15/month customers is not an easy thing. We act like aholes often in forums. I am guilty of it myself, I am sure. ^_^
Just wanted to say thank you for timely responses, keeping your cool, and doing your best to deliver info between the company and the customer.

Dear code-monkies, get it.


EDIT: I guess I should inform you all that I am not sure I believe this anymore. My game has been sour since the June 24th patch and has gotten worse overtime. I think I definitely understand more of the rage threads now. I have encountered a forum admin that did not keep their cool. I have worked with customer support which were irritating and no help at all. Now, I do not think rage or quit threads should be deleted. I think it is easy to post positive threads, until your game joins the hundreds of others that become unplayable due to bugs. I am being forced to unsub due to bugs; I do not like it. Every bug I have reported has not been fixed. I do not know what to think of any Zeni employee anymore. =(

rynth

yes like to give a big thank you to the entire ZOS employees, thank you for creating a great game and an even better game to look forward to with all the new content being added THANKS AGAIN ZOS JOB WELL DONE!

ebondeath

I want to send them a fruit basket. I couldn't do their job, I'd be fired for breaking everything in the room.

thebigfist

ebondeath wrote: »

I want to send them a fruit basket. I couldn't do their job, I'd be fired for breaking everything in the room.

For sure. Definitely is a frustrating task for all.
I am a CompEng. I know the pain of coding and all hell breaks loose. And the pain of releasing something and it blows up in your face. And then grinding my teeth while reading forums.
Hehe, that monkey picture is one of my favs. It captures everything so perfectly.

Ragnar_Lodbrok

I dont think P people deserve sympathy, after all they are paid to spread company lies propaganda public relations.

Ojustaboo

Thanks where thanks is due.

A lot of the game is superb, sadly there are also a lot of problems.

If the problems didn't exist, the communication was better etc then the majority of the complaint threads where people are showing their frustration would not exist.

I pay for this game, I am not thanking a company of paid staff for putting up with me any more than I'd thank any other company for a product not working as intended.

I also hope I'm never rude to customer facing individuals at that company as they are simply doing their jobs and do not deserve abuse.

Happy to thank any individual whose been polite or helpful etc regardless of whether they are a forum mod or Joe Blogs

thebigfist

hahahaha. get out of here Ragnar. Always making me laugh. Secretly I love the bogus comments, but we should try to be more constructive. Try to.

ebondeath

Ragnar_Lodbrok wrote: »

I dont think P people deserve sympathy, after all they are paid to spread company lies propaganda public relations.

Your name won't be going on the fruit basket.

I don't care if these people work for ZOS or Enron, the community managers are still human beings who are wading through an enormous amount of vitriol, and I would be extremely surprised if it didn't take a mental toll. Even if you disagree with what the company is putting out, you could still have some compassion for people who are doing a difficult job.

Ragnar_Lodbrok

ebondeath wrote: »

Ragnar_Lodbrok wrote: »

I dont think P people deserve sympathy, after all they are paid to spread company lies propaganda public relations.

Your name won't be going on the fruit basket.

I don't care if these people work for ZOS or Enron, the community managers are still human beings who are wading through an enormous amount of vitriol, and I would be extremely surprised if it didn't take a mental toll. Even if you disagree with what the company is putting out, you could still have some compassion for people who are doing a difficult job.

Why, they are collecting a paycheck to do it. They can always go back to McD's to work if its too tough.

thebigfist

nah. crossed a line Ragnar. Not funny.

Ragnar_Lodbrok

thebigfist wrote: »

nah. crossed a line Ragnar. Not funny.

How so? Actually McDonalds probably requires more training and skill to do, so I guess you are right there, but I couldnt think of another no-skill first job type job.

Pupsy

I honestly think their customer service is excellent 0: They are very polite and prompt. At least they even spend the time to read these forums and listen to the players. They're trying. Who knows, maybe everyone will be given compensation for playing the game during these stages.

thebigfist

Pupsy wrote: »

I honestly think their customer service is excellent 0: They are very polite and prompt. At least they even spend the time to read these forums and listen to the players. They're trying. Who knows, maybe everyone will be given compensation for playing the game during these stages.

This. Nail on the head.
They are trying. It is a [snip] of an unforgiving learning curve.
Compensation would probably help. Little in game gifts or toys. Stuff we can use. Or stupid things that are fun to play with.

Edit: oops, my bad.

[Moderator Note: Edited per our rules on Cursing & Profanity]

ebondeath

thebigfist wrote: »

nah. crossed a line Ragnar. Not funny.

I would rather live without a sense of humor than find that trash brand of "humor" funny.

Maverick827

Zenimax communication got better for a week or so there, but now it's back to radio silence.

thebigfist

I still find this community waaayyyy more friendly than most. haha. must admit.

discosoc

The PR people aren't really doing anything though. Questions and criticism are rarely addressed. Or we'll have a promise "look into it" and then radio silence for a month, lol.

These forums feel a lot like the old WAR forums, actually. Same types of complaints all around. Same responses from the company.

Cogo

Its getting better....

Evergnar

The mods here definitely deserve some credit. The PR executive should have been replaced a long time ago however imo.

LrdRahvin

Cogo wrote: »

Its getting better....

/bullhorn

Put down the skooma and slowly step away...

purple-magicb16_ESO

It is a big job and you can't please everyone. Kudos to ZOS and TESO devs for doing your best and staying professional. This game breaks new ground as it combines the older Elder Scrolls single player with MMO gameplay. I know I've invested a lot of time in this game and find it totally addictive.

Thanks!

jonasa100

A quick shout out to the failed attempt at a mmo that just keeps getting worse not better? Please learn to puff puff pass and not bogart

purple-magicb16_ESO

... as I said before too, you'll never find a more critical bunch than devs and gamers, of which there is an abundance of in these forums.

purple-magicb16_ESO

...by the way, I'm a little from column A and column B. ;-)

williamburr2001b14_ESO

Evergnar wrote: »

The mods here definitely deserve some credit. The PR executive should have been replaced a long time ago however imo.

I find this to be exactly backwards. My forum police experience has been extremely negative. It's been a series of non-people who if you look at their comment history, only give boilerplate thread closures, and arbitrate their own code of conduct capriciously and unevenly.

The PR...you realize you can check this in a second right? It's @JessicaFolsom (http://forums.elderscrollsonline.com/profile/4/ZOS_JessicaFolsom) and Gina Bruno, the Community Manager and Assistant Community Manager for ZOS. You can see they're in pretty constant contact with the forum.

Frankly I think they're in over their heads. Two people handling the flow of communication for an active subscriber base of (possibly) several hundred thousand people? I used to work in that field, and thinking about that ratio makes my heart race, and I don't even work for the company. That might've worked if their job function was only to broadcast news, but this, by design, is a community that talks back, constantly. My sincere advice is to contract a firm that does crisis communication. This is too much for in-house. Liaise like crazy, and in a hurry, because this is a gaping wound that is just spraying arterial blood. They should have contracted a big-city crisis firm when the gaming press roundly crucified ESO in its infancy.

To look at the optimism they went into this with (https://www.youtube.com/watch?v=B-SRGL57sb0) and see the gulf between hopes and what's happening now, is heart-breaking.

rynth

jonasa100 wrote: »

A quick shout out to the failed attempt at a mmo that just keeps getting worse not better? Please learn to puff puff pass and not bogart

and yet you are still here .......

Buck

I'm still quite shocked that a lot more of the haters haven't quit yet. This is the worst forum of any game I have ever played. I do understand the frustration posts and rages sometimes, but the amount of haters and their threads is just ridiculous. They offer nothing to the game and just flood the forums with their non sense, and make new threads about the same thing just to get agrees or any attention they can get... and it's just as annoying to see how many people respond to those threads.

I know that a lot more of the haters are posting than the people who like and enjoy the game - because the people who like it are actually playing while the haters sit in here all day trying to... lol idk what their goals are but it's like they want the game to fail so they can say, told ya so, na na na na na!

I've played and enjoyed many games that offer a lot less than this game and we're only 3 months in here. I see a lot of potential for this game and I really enjoy it, and for those simple reason I continue to play.

If you enjoy the game and want it to continue, then offer some constructive criticism and stop just ranting and re-posting the same old crap.

jonasa100 wrote: »

A quick shout out to the failed attempt at a mmo that just keeps getting worse not better? Please learn to puff puff pass and not bogart

Then quit...why would you continue to pay if you feel this way? Only a moron would continue to pay for something they don't like or a troll on a mission... or maybe your just frustrated and looking for some agree or lol achievements?

williamburr2001b14_ESO

Buck wrote: »

I'm still quite shocked that a lot more of the haters haven't quit yet. This is the worst forum of any game I have ever played. I do understand the frustration posts and rages sometimes, but the amount of haters and their threads is just ridiculous. They offer nothing to the game and just flood the forums with their non sense, and make new threads about the same thing just to get agrees or any attention they can get... and it's just as annoying to see how many people respond to those threads.

https://www.youtube.com/watch?v=pEQAie8ABLE

Huckdabuck

Buck wrote: »

Then quit...why would you continue to pay if you feel this way? Only a moron would continue to pay for something they don't like or a troll on a mission... or maybe your just frustrated and looking for some agree or lol achievements?

Well maybe he has a few more days (or up 6 months if he was hopeful as soon as he logged on) of time left on his account.

Ella_Mental

I'd like to add my Thank You to this thread as well.

Never give up, never surrender!

Buck

Huckdabuck wrote: »

Buck wrote: »

Then quit...why would you continue to pay if you feel this way? Only a moron would continue to pay for something they don't like or a troll on a mission... or maybe your just frustrated and looking for some agree or lol achievements?

Well maybe he has a few more days (or up 6 months if he was hopeful as soon as he logged on) of time left on his account.

...and wouldn't just make it more pathetic to hang out here, if you have quit? It could just be me but I think that's a very sad existence if it's true.