Asking for help from any techies out there :)

IndigoQ

Hi ya'll. I was looking for suggestions on a problem my friend is having.

She has an Asus ROG G750JM laptop
(GTX 680M 2G DDR5 video, i7 2.7 Ghz, 8G ram) Windows 8.1

And based on several other people with the very same computer (and a few with that video card specifically), she should be able to run the game on High video settings, even Ultra, with an FPS of roughly 35-40. on Medium, she's getting 30...

It's a brand new system (4 days ago). The CPU shows 17% usage, the RAM usage is 47%. The video is not capping as far as I know (didn't test it as of yet, but the computer is physically cool on vents and underside).

There's a "turbo mode" setting on the laptop, and it is set to "performance" as it should for gaming.

Other than Office 365 and a virus scanner (Webroot), there's nothing else on the system. She also says that when she first played it, it defaulted to High, and her FPS was way up (above 30)... now she gets 12-15 FPS average on High. She installed nothing else and hasn't made any change (as far as she tells me, unless he forgot something, which I doubt).

I tried everything (I had to guide her through it, I don't have physical access to the computer). Other than uninstalling or disabling the virus scan and seeing if that has any effect (I don't think it will since the game was the last thing installed, and her game was fine on the first day or two), does anyone know what's causing this? Her game should have at least 39 FPS for that particular video card on Ultra video settings based on a reliable site, and many other people with this very laptop who play it on high with FPS 30+.

Any help, thoughts, idea, etc. would be greatly appreciated

Blessings fellow gamers.

Q

badmojo

Power settings?

ZOS_MichelleA

@IndigoQ, has your friend ensured that the computer is using their Nvidia graphics card, rather than the integrated default one? This is something we've seen happen quite a bit, and resolves the issue. If you can confirm this isn't the cause, please have your friend submit a support ticket, so that our Customer Support Team can work with her.

Abetow2531

I would update your video drivers first to see if this can up your FPS. Also, enable V-sync in ESO. Frame drops are usually driver issue. Since ESO had a recent update this may have affected your FPS within the game with the video card that you have along with the driver version installed.

I'm getting between 50-60 FPS and I have a GTX 570 with 8GB of Ram. 10MB internet connection DSL Windows 7 x64 Pro

Windows 8.1 should be fine since it's built on the Windows 7 kernel but with a facelift.

LordEcks

Like Michelle said, ensure your not using any integrated cards (well on laptops they're all really integrated.. but).

Did she recently update video drivers? I believe nVidia release some new beta driver for its cards roughly a week or two ago... <.< May want to attempt a rollback if thats the case.

Shut off all the anti-virus stuff. Just end process all of it and see if it improves the performance any.

Monitor the core/card heat with programs on the comp. It may not feel warm on the outside, but your house might be nice and cool.. get an accurate account of what temps its reaching as a lot of time degraded performance and overheating go hand in hand.

trueche

I got you. I have an Asus g46vw with a Nvidia gtx 660m. I play with all settings,other than shadows, on high and get a steady 60 fps at all times (not including massive sieges in cyro). It's a problem with the optimus system not recognizing some games. Not sure why. But here's how to fix it

1.Go into the Nvidia control panel, could be down at your task bar.
2.Look into 3D settings on the left.
3. Click Manage 3D settings
4. Go over to the Program settings tab
5. Select the ESO.exe from the programs to customize list. You may have to manually add it to the list. Simply click add and find the spot you stored the exe
6. In the second drop down menu, select it to High-performance Nvidia Processor, it may be on integrated or Auto, but change it to the nvidia card by default.
7. SUCCESS

If you cannot change the second drop down menu, let me know and I can walk you through a manual way to do it. Sometimes it decides to be stubborn, but I have a work around

Hope this helps!

PS: this works for all nvidia cards, if you are having issues with a high performance card not performing give this a try and see if it helps.

Audigy

And based on several other people with the very same computer (and a few with that video card specifically), she should be able to run the game on High video settings, even Ultra, with an FPS of roughly 35-40. on Medium, she's getting 30...

I would like to know who reported this as its just not realistic

I play on Ultra with a few graphic enhanced settings such as HD textures and average 40 FPS with a stronger system on Full HD.
Fact is, playing on Ultra with a non OC system at 60FPS+ just isn't possible right now.

The system you / your GF has is not bad at all. The GPU has the performance of a 480 Desktop GPU and the CPU is fine as well for most games today.

That said, ESO will be limited by your CPU - which is a issue with the client and not the Laptop itself.

based on a reliable site, and many other people with this very laptop who play it on high with FPS 30+.

ESO performance has almost nothing to do with the GPU that you are using, MMO´s are all CPU limited.

So if you have a reliable website that tells you that this GPU should run ESO, then they are correct - but they forget that a PC or a Laptop in your case consist of more than one piece of hardware and if you aim at MMO´s then its always the CPU.

I would assume that she should be able to run ESO on medium / high with a view distance of about 50-55 with about 35 FPS. Especially shadows, view distance and particle density need to be toned down.


Besides that, I agree with what Michelle said. Laptops tend to automatically power down, so do Nvidia cards. But playing on ultra is a no go, sorry.

zgrssd

LordEcks wrote: »

Like Michelle said, ensure your not using any integrated cards (well on laptops they're all really integrated.. but).

Some laptops (gaming laptops in particular) have two GPU's - one energy saving and one high power. The higher power is usually called the "external" one. Historical reasons (from when those truly were put in cards) and because there is yet no better accepted term for those.


First issue might be the area she plays in. FPS variate for me between 60 and 30 depending on how many players/NPC are around. It used to be very bad in the "Crafter Capital Shornhelm", but they lowered the player/instance limits for there accordingly
Players in particular eat lots of resources. (NPC often have only a handfull styles/designs in play, meaning many performance enhancing steps can be taken - while every player is unique).

Also there was some changes to the dispaly system with Craglorn.
Before we had Windowed and Windowed Fullscreen
After we have Windowed, Windowed Fullscree and True Fullscreen. The old windowed Fullscree nwas translated to the new True Fullscreen.

True fullscreen is needed for stuff like SLI support, while windowed is ideal for easily tabbing in/out of the game, dual monitor setups and having videoplayer running in paralel.
The new default Truescreen broke a few Dual Monitor Setups and can caused issues with media players like VLC (till set to windowd FS again):
http://forums.elderscrollsonline.com/discussion/100605/dual-monitor-black-screen-and-resolution-issue
http://forums.elderscrollsonline.com/discussion/111398/eso-and-vlc-conflict#latest

I also noticed that repeatedly changing the Vieo settings can have a negative impact of FPS (letting it drop down to 20). The only way to solve that is via restart of the client.
Consider deletignthe user settings file.

And at the end we cannot exclude something going wrong with the patch itself. It's new so naturally it has such issues (it used to have some serious memory leaks/graphics degradation issues on Mac). Best is to run the Diagnostics tool (Launcher, Options, About) and post the results/give that to support.