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My Character or Molag Bal is Bugged
ESO, I have contacted you in the forums and yesterday I contacted you via email support. You called me and we spoke about the option to my problem. I followed every step. Tried every recommendation and nothing is fixing the problem.
I replied to the email as you instructed me to do if it doesn't work and now you choose not to respond. It has been 24 hours since my first reply informing you of the failed attempt.
Now I am back to the forums to share this support experience with other players to show you lack costumer service skills.
This is my story.
Molag Bal is bugged in Hearts Grief. I waited the weekend for you to reset the seed quest in Coldharbour. Finally I was able to finish Coldharbour area. I worked Coldharbour for 12 hours to level from 48 to 50 so I could go back to Molag Bal to attempt to complete that quest after failing so many times at level 47.
Last night I went back to kill him and now its bugged. He grabs me then drops me, I die and returned to life with a rune and he doesn't come down. I logged out several times last night to try and fix it, but no deal. Now its been 10-12 hours later and hes still bugged. I am really loosing it with this game. It is getting off to a very bad start which ruined Age of Conan game. I love Skyrim but this is getting very annoying. There are so many problems with this game. I would rather you had waited another year to get it right.
Your response on the phone and then sent me a copy via email.
(((( Helping you is our passion! ))))) This is the part that gets me???
We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days). (((I have replied 2 days in a row now. ))
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Molag Bal is bugged in Hearts Grief. I waited the weekend for you to reset the s...
Response By Email (Miller) (06/03/2014 01:40 PM)
Greetings David!
Thank you for contacting The Elder Scrolls Online Team.
First and foremost, let me take the time to apologize for the inconvenience this has caused you. I promise to do everything possible to ensure that this issue is resolved for you as soon as possible.
Here are some troubleshooting tips that may help you progress as we work towards a more permanent solution.
We recommend that you try the following:
Type /reloadui in your chatbox for graphics or user-interface issues
Type /camp in your chatbox, which logs you out. Afterwards, exit out of the game and launcher, and wait 15 minutes before logging back in. You are performing a soft-reset, which will reset the character instance information and allow the game to load properly.
You can venture off to complete other quests, allowing time to pass. This increases the possibility that you will be able to interact with the NPCs and/or objects that are causing the problem.
It is also possible that you can return with a party and attempt the quest with a fresh start (after sharing the quest via group tab)
As a last resort, you can try abandoning the quest and re-acquiring it.
It is a good practice to record the name of the quest before abandoning. This allows for easier reacquisition of the quest later on if the questgiver is hard to find.
A quick search or a trip to the ESO forums can uncover information about problematic quests. Other players may have found workarounds for the issue you're experiencing.
Any of these tips can apply to other quests or problems that you may have in the future. Please /bug in game when you are experiencing quest issues so that the quest information gets sent in your ticket.
Please reply back to this email if this does not resolve the issue and I will be more than happy to assist you further.
Once again David , we sincerely apologize for the inconvenience. Thank you for your patience and understanding.
We are as one.
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
You can not abandon the main story line quest, or at least this last one. I don't have the option to do it like I was able to do with other bugged quest.
Please address this issue ESO
I replied to the email as you instructed me to do if it doesn't work and now you choose not to respond. It has been 24 hours since my first reply informing you of the failed attempt.
Now I am back to the forums to share this support experience with other players to show you lack costumer service skills.
This is my story.
Molag Bal is bugged in Hearts Grief. I waited the weekend for you to reset the seed quest in Coldharbour. Finally I was able to finish Coldharbour area. I worked Coldharbour for 12 hours to level from 48 to 50 so I could go back to Molag Bal to attempt to complete that quest after failing so many times at level 47.
Last night I went back to kill him and now its bugged. He grabs me then drops me, I die and returned to life with a rune and he doesn't come down. I logged out several times last night to try and fix it, but no deal. Now its been 10-12 hours later and hes still bugged. I am really loosing it with this game. It is getting off to a very bad start which ruined Age of Conan game. I love Skyrim but this is getting very annoying. There are so many problems with this game. I would rather you had waited another year to get it right.
Your response on the phone and then sent me a copy via email.
(((( Helping you is our passion! ))))) This is the part that gets me???
We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days). (((I have replied 2 days in a row now. ))
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Molag Bal is bugged in Hearts Grief. I waited the weekend for you to reset the s...
Response By Email (Miller) (06/03/2014 01:40 PM)
Greetings David!
Thank you for contacting The Elder Scrolls Online Team.
First and foremost, let me take the time to apologize for the inconvenience this has caused you. I promise to do everything possible to ensure that this issue is resolved for you as soon as possible.
Here are some troubleshooting tips that may help you progress as we work towards a more permanent solution.
We recommend that you try the following:
Type /reloadui in your chatbox for graphics or user-interface issues
Type /camp in your chatbox, which logs you out. Afterwards, exit out of the game and launcher, and wait 15 minutes before logging back in. You are performing a soft-reset, which will reset the character instance information and allow the game to load properly.
You can venture off to complete other quests, allowing time to pass. This increases the possibility that you will be able to interact with the NPCs and/or objects that are causing the problem.
It is also possible that you can return with a party and attempt the quest with a fresh start (after sharing the quest via group tab)
As a last resort, you can try abandoning the quest and re-acquiring it.
It is a good practice to record the name of the quest before abandoning. This allows for easier reacquisition of the quest later on if the questgiver is hard to find.
A quick search or a trip to the ESO forums can uncover information about problematic quests. Other players may have found workarounds for the issue you're experiencing.
Any of these tips can apply to other quests or problems that you may have in the future. Please /bug in game when you are experiencing quest issues so that the quest information gets sent in your ticket.
Please reply back to this email if this does not resolve the issue and I will be more than happy to assist you further.
Once again David , we sincerely apologize for the inconvenience. Thank you for your patience and understanding.
We are as one.
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
You can not abandon the main story line quest, or at least this last one. I don't have the option to do it like I was able to do with other bugged quest.
Please address this issue ESO
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Fuxo✭✭✭✭It would be quite helpful if a patch didn't introduced more bugs that it fixes. Still waiting for one.
I am also stuck at this bug and demand that every single day waiting for a patch is reimbursed to my account.
Thank you.0 -
The thing is, He worked fine when I first received the quest and tried to do it at level 47. It was a loss cause though, I just couldn't beat him.
Now I am stuck. My character can't do anything, but run around. He can't advance.
If I could abandon the quest I think that would fix it but I can't, the game doesn't give me the option on that quest.
And now ESO is playing the ignore game, ignoring the people who pay their salaries, the people who can make them or break them. Shameful poor service.
I would rather hear a lie to keep my hopes up until they fix the problem than to be ignored.0 -
Fuxo✭✭✭✭The quest is bugged since the latest patch. It was working fine before. Too bad they're now focused on fixing in game tooltips and break main quest alongside.0
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lieslweppenSoul ShrivenI did it today with the help of a gamemaster. Before Molag Bal grabs you, cast your ultimate abillity. That worked for me.Edited by lieslweppen on June 5, 2014 10:56AM0
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Evandus✭✭✭✭Have you seen this thread perchance?
http://forums.elderscrollsonline.com/discussion/107412/god-of-schemes-hotfix-now-live/p20 -
captain_awesome✭✭✭It's bugged for Nightblades and sometimes sorcerors.
NB freeze at the behead animation and sometimes Sorcerors freeze just before that. I dont know why, it just happened a lot in my guild and happened 2 times to my alt NB.Dominion FTW.0 -
mndfreeze✭✭✭They just hotfixed this since it was introduced in the last patch. Before hotfix was broken for me, I had teh same problem. After hotfix I was able to do it yesterday evening about 5pm PST before I went into work.
You cannot abandon the quest but you CAN use your map, select an area on the right hand side menu, and wayshrine port out of the area. When you do it 'resets' the quest when you go back thriough the portal in the harborage. Its possible that even though they hotfixed it, if your character never left the area since they did it, the quest still needs to be reset for that hotfix to go into effect. I'm guessing here with this but it has happened in the past with other quest related bugs where if you didn't actually drop or reset a quest, then a patch to fix said quest wouldnt go into effect specifically for your character.
Troy porting out of the area then going back to the harborage portal and starting it over to see if it works. If its still broken, make note in the thread the poster above me listed and submit another /bug or reply again to the one you have.
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FYI to all who have this problem.
I received another call from support last night. The GM abandon the quest for me for my character since you can't do it yourself. I went back and tried the quest again and I was successful this time.
Using support and contacting them using your email then request a call option from them works best. Just need to be patient with them because they are rather busy I guess with the bots and little minor stuff.
I was told the next patch will be addressing these quest problems so they will be fixed any way if you want to just wait till the next maintenance.
Good luck all and don't give up. I still think it's a great game.0 -
Still bugged for me. First time through and I am stuck with either Molag dropping me to my death or being dropped and just shaking on the ground. At no time did I get to use any inputs to break free...
So much for the hotfix - they were in place before I even tried this for the first time and it's a no-go....0 -
Just played through, new hotfix worked for me, no issues....I would have thought that I would have leveled though all the way to 50 (seeing as I was about at the halfway mark on 49) and would have been granted a skill point or two (not given a single one)...
Maybe it is good enough that I got my character's soul back?
Thanks though for the fix!0