So, without sounding like a complete girl, what are you doing?
I've had a V10 for some time, not exploited or cheated my way there as some have but the cross alliance end-game that was talked about by Mr. Sage never appeared so I had to start a new toon, to allow me to play with other friends (even though I asked during BETA and the first few weeks of "release" on your forums and CS etc. with no reply), while redoing all the 1000+ quests I've done already (btw no motifs found - lvl 45 on new toon) and I find myself in complete disbelieve that the people you hired can't do there jobs enough to sort this cr4p out!
I love the ES franchise and I will stick with the game as, well it costs less than 2 pints in my area, but please give me a chance; employee people who actually know what they're doing and a Customer Services team that deals with "Customers"... If I was your PM, then you'd never had got to release, but then again you haven't seeing as it isn't out on your target audience of consoles yet!!
It impresses me with the stupidity it takes to not even bother employing temps to come in and kick bots, FFS... as a company you can't be that bad!!
Lots of love,
Me!
P.S. Yes I have had a beer but it doesn't change the question, which is, WHY?!?