Looks like there is a slight change? in customer service this week. With all the issues of rmt/bot farmer trains and speed hackers I went and got the report add on. Add to this the player names so disgusting I could not list here under threat of ban and general baffonery of a single zone chat. Besides the default response ticket form we all get the advice is instructions on how to use the ignore function. I have no problem with that but strongly recommend ZO increase the ignore list.