subscription failure

stormchook

When i pay for subscription i get an email saying " Subscription Payment Failed‏". I have spent $45 AUD on subscription but every time i try i get the " Subscription Payment Failed" email and my account status says "Expired - Payment Failure". I look at my bank account and i says the payments are pending but after a week i still haven't gotten a refund or my subscription time. customer support cant do anything and hasn't replied on my latest ticket. is anyone else facing this problem or know how to fix it.

Moonshadow66

stormchook wrote: »

When i pay for subscription i get an email saying " Subscription Payment Failed‏". I have spent $45 AUD on subscription but every time i try i get the " Subscription Payment Failed" email and my account status says "Expired - Payment Failure". I look at my bank account and i says the payments are pending but after a week i still haven't gotten a refund or my subscription time. customer support cant do anything and hasn't replied on my latest ticket. is anyone else facing this problem or know how to fix it.

@stormchook I'm having the very same problem right now (today), could it be fixed on your end yet? I'm still waiting for the support to contact me, but I don't know how long it takes for them to answer, or if it can be fixed at all...

I didn't change anything in my account settings; by now I was always using PayPal for the subscription fee, and I always had a 30 days subscription. Today it should have been renewed automatically, but instead I got an email that it failed. Then I saw in the settings that everything was gone (and again it is), and after chosing again the days and that PayPal stuff, I had to pay 1€ (Euro, I'm in Germany). THIS could be sent but not the sub fee?
In the German forum they said the 1€ is for testing if my account data is correct or whatever, what nonsense??!! I always payed per PayPal and didn't have any issues with my account either, and now it has to be tested first if I can pay it?
And the price for the new sub (which you see on the right side of the page) says 0,00€ for 30 days. I can't do anything there, every new mail tells me that it failed.

Some words from the support, please?? Would be nice if this would still happen today. My ticket number is 140920-000904.

ZOS_GaryA

Hey there @Raygee,

We're unable to assist with billing related issues on the forums for your account's security. We see that our support team has contacted you today regarding this matter. Please remain in contact with them in order to reach a resolution.

Thank you for your patience!

Moonshadow66

ZOS_GaryA wrote: »

Hey there @Raygee,

We're unable to assist with billing related issues on the forums for your account's security. We see that our support team has contacted you today regarding this matter. Please remain in contact with them in order to reach a resolution.

Thank you for your patience!

Thank you very much for your reply And indeed I got a mail from the support today, I had to call PayPal to clarify the whole thing because there was the problem, not in my account here. Maybe tomorrow I'll be able to subscribe again like normal