ESO+ Has stopped functioning

ganzaeso · February 21

@ZOS_Kevin

Something may have went wrong with the account and system maintenance. ESO+ has stopped functioning on one of my accounts that auto renews around the 20th of every month. I see a pending charge on my bank account, but ESO+ has stopped functioning. I have never seen it do this before.

MedicInTheWild · February 21

Who would of thought the getting the money part would have worked and the services you bought wouldn't have......

ZOS_Icy · February 21

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

alternatelder · February 21

Something is definitely wrong. I bought a yearly sub last year, it should expire on March 26th, but it seems to have ended over a month early.

Edit: I signed back on within about 20 minutes and my sub was working again. Either way, this needs looking into.

ZOS_Phoenix · February 21

@ganzaeso

We would recommend opening a ticket with our support team here if you are still encountering this issue so they can take a look at your account.

ganzaeso · February 23

@ZOS_Phoenix

Well it just happened to another one of my accounts that was to renew today and I updated the payment method ahead of this renewal, which should have prevented it.

I am beginning to believe there is a problem that was created in the auto renewal service.

many more are likely to start coming to the forums complaining about this soon.