Maintenance for the week of October 6:
• [COMPLETE] ESO Store and Account System for maintenance – October 8, 2:00PM EDT (18:00 UTC) - 6:00PM EDT (22:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – October 8, 2:00PM EDT (18:00 UTC) - 6:00PM EDT (22:00 UTC)
Cannot login to Help/Support ONLY
ChickenFarmerMA
Soul Shriven
I cannot log in to help.elderscrollsonline.com and this was never resolved from last year. I can log in to the account/store/forums/game, but cannot log in to help to put in a ticket to get crown store gifting. So can we go ahead and resolve both of these problems? Cleared cache, data, different browsers, safe modes/incognito etc. Help page cannot login, click over to account and you'll take my money as I'm logged in there. Click back over... "login failed"
previous that went unresolved: https://forums.elderscrollsonline.com/en/discussion/625827/access-code-login-problems-in-some-areas
Edited by ZOS_Phoenix on 10 April 2024 21:32 previous that went unresolved: https://forums.elderscrollsonline.com/en/discussion/625827/access-code-login-problems-in-some-areas
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ZOS_Billadmin@ChickenFarmerMA
Thanks for sharing the steps you've taken and the previous thread you had open. You can open a ticket without logging in by using our account recovery page. You can click HERE to do so.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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ChickenFarmerMASoul ShrivenOk. I'll post on this one again if it's not closed of the status. Ticket submitted that way so far.0
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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ChickenFarmerMASoul ShrivenThey sorted it out but blamed ad-blocking/browser to not having access (I didn't change anything). They said I had to submit a ticket as the only resolution for the crown store gifting and since I now have access to it I did so. Theoretically this can be closed. Thanks.0
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ChickenFarmerMASoul ShrivenThis is my old ticket that never went resolved now that I can access my support page
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ZOS_PhoenixadminThank you for the update! As this has been resolved and you now have access, we will go ahead and close out this thread.1
This discussion has been closed.