Ticket response?

eveboufa · February 2022

I would like to know how long it should take to receive a response to a ticket relating to user harassment. It has been 7 days now, I’ve already mailed in a second time asking for confirmation the matter was being looked into. @ZOS_GinaBruno @ZOS_BillE ?

ZOS_Bill · February 2022

@eveboufa

Do you have your support ticket number?

We can check on the ticket status to see what is going on with your ticket.

eveboufa · February 2022

@ZOS_BillE yes my ticket is 220216-002002

Thank you

ZOS_Bill · February 2022

@eveboufa

Thank you for your ticket number!

I've sent you a forum PM with the latest information on your ticket.