Is it possible to undo a purchase?

Paola_O · November 2020

I made a BIG mistake and purchased something really expensive (for me) I REALLY don't want in the Crown Store. I was in the Store, had my finger on the E key and pressed by mistake . Since there was no confirmation message I litterally threw 5000 crowns out of the window. I just had 5650, collected in 3 months of subscription plus 6 months six years ago. Please tell me there is a way to cancel the purchase and get my crowns back, Its a crafting motif, of course It's intact, I didnt use it and I don't like it either. Please

((

Lady_Scorp72 · November 2020

No guarantees, but was able to do this in the past by opening a ticket, explaining my mistake, and asking for a refund. It took about a day for them to process it.

Paola_O · November 2020

Lady_Scorp72 wrote: »

No guarantees, but was able to do this in the past by opening a ticket, explaining my mistake, and asking for a refund. It took about a day for them to process it.

Thanks, I did it by in game help (right click on the purchased item, help and a generic having problem with the item). Let's see if it works.

Taleof2Cities · November 2020

Paola_O wrote: »

Lady_Scorp72 wrote: »

No guarantees, but was able to do this in the past by opening a ticket, explaining my mistake, and asking for a refund. It took about a day for them to process it.

Thanks, I did it by in game help (right click on the purchased item, help and a generic having problem with the item). Let's see if it works.

In-game help tickets don't get forwarded to the Support Team, @Paola_O.

Start an Online Support ticket via the website:

https://help.elderscrollsonline.com/app/home?region=US

Paola_O · November 2020

Taleof2Cities wrote: »

In-game help tickets don't get forwarded to the Support Team, @Paola_O.

Start an Online Support ticket via the website:

https://help.elderscrollsonline.com/app/home?region=US

You're right, I got an answer and now I know. I'll do as you suggest, thanks for your interest

NotaDaedraWorshipper · November 2020

Taleof2Cities wrote: »

Paola_O wrote: »

Lady_Scorp72 wrote: »

No guarantees, but was able to do this in the past by opening a ticket, explaining my mistake, and asking for a refund. It took about a day for them to process it.

Thanks, I did it by in game help (right click on the purchased item, help and a generic having problem with the item). Let's see if it works.

In-game help tickets don't get forwarded to the Support Team, @Paola_O.

Start an Online Support ticket via the website:

https://help.elderscrollsonline.com/app/home?region=US

Yes they do, I've never had any issues making tickets in game for refunds.

idk · November 2020

Lady_Scorp72 wrote: »

No guarantees, but was able to do this in the past by opening a ticket, explaining my mistake, and asking for a refund. It took about a day for them to process it.

I had a similar situation and Zos remedied my mistake. I doubt they do it time and time again for the same person but this is just a guess.

InaMoonlight · November 2020

They will respond through ingame tickets too, that's the system i use for just about everything and it's worked for me too.

Hope you get your refund so you can get what you really wanted ^_^

ZOS_Chiroptera · November 2020

Hey @Paola_O, if you post your ticket number in this thread, we can check if it's in the correct place.

Paola_O · November 2020

NotaDaedraWorshipper wrote: »

Yes they do, I've never had any issues making tickets in game for refunds.

Maybe I did something wrong? Anyway I followed Taleof2Cities' link and they replied very quickly. I was instructed to destroy the item, I just did it. No crowns back for now, I'll wait a day and write again.

Paola_O · November 2020

ZOS_Chiroptera wrote: »

Hey @Paola_O, if you post your ticket number in this thread, we can check if it's in the correct place.

I used the link suggested by Talesof2cities. I got an e-mail from Lucas, he told me to destroy the item, for now no crowns back. I'll wait a bit.
My ticket number is 201115-005084
Thanks

ZOS_Chiroptera · November 2020

@Paola_O, since you destroyed the item, please respond to your ticket via email and inform the support agent.

Paola_O · November 2020

ZOS_Chiroptera wrote: »

@Paola_O, since you destroyed the item, please respond to your ticket via email and inform the support agent.

Yes, I did and had my crowns back just now. Thanks a LOT!
I'm relieved, I felt such an idiot because, in truth, I fell asleep on the keyyboard while in the Store (it was about 4 in the morning), ahahah!
thank you all

iPlayOnlyESO · April 2022

ZOS_Chiroptera wrote: »

Hey @Paola_O, if you post your ticket number in this thread, we can check if it's in the correct place.

Hello,
I made a similar mistake today.

I bought "Surfglow Courser" for 2500 Crown Gems accidentally.
I need my Crown Gems for some other mounts I've been waiting for. I'm very upset about that mistake. "Surfglow Courser" is also cool but I need those gems for some other mounts.

I've created a ticket. Could you also check if my ticket is in the correct place please?
Ticket : 220401-001256

ZOS_Adrikoth · April 2022

Hey there @iPlayOnlyESO

Your ticket is in the right place and a member of our support team will reply back as soon as possible! Thanks for your patience.

iPlayOnlyESO · April 2022

ZOS_Adrikoth wrote: »

Hey there @iPlayOnlyESO

Your ticket is in the right place and a member of our support team will reply back as soon as possible! Thanks for your patience.

The issue has been solved

Thanks a lot

jle30303 · July 2023

I did the same thing, bought an item (the Deeproot Dirge Music Box) for a second time by a misclick. Wouldn't have been a problem if I didn't already have it, but I did already buy it, so am hoping for a refund. I even stated which character my extra copy is on.

Ticket number is 230725-002555