Day 3 of Elder Scrolls Offline

ZOS_JasonI · May 2014

Thank you for the update, everyone. We're continuing to investigate.

TroodonsBite · May 2014

ZOS_JasonL wrote: »

Hey there, everyone. If you're experiencing error 301, we'd like to ask you to try logging into the account page. Once you log in, you may be prompted to review the Terms of Service. If so, please accept them and then try to log back into the game client -- this has worked for some users.

Rest assured, we're still investigating the cause of the issue, and we'll provide an update as soon as we can. Thank you all again for your patience.

Doesn't work for me.

Asava · May 2014

No prompting on my account page for a new ToS/EULA.

brandon · May 2014

@ZOS_JasonL
I did not get any prompt

KitLightning · May 2014

ZOS_JasonL wrote: »

Hey there, everyone. If you're experiencing error 301, we'd like to ask you to try logging into the account page. Once you log in, you may be prompted to review the Terms of Service. If so, please accept them and then try to log back into the game client -- this has worked for some users.

Rest assured, we're still investigating the cause of the issue, and we'll provide an update as soon as we can. Thank you all again for your patience.

The Client should not log into the said page, specially if they haven't made any changes at all. That you actually even comes up with the suggestion, hints me that you are manipulating with the data, internally, at the expense of your Client.

Palemoon_EU · May 2014

ZOS_JasonL wrote: »

Hey there, everyone. If you're experiencing error 301, we'd like to ask you to try logging into the account page. Once you log in, you may be prompted to review the Terms of Service. If so, please accept them and then try to log back into the game client -- this has worked for some users.

Rest assured, we're still investigating the cause of the issue, and we'll provide an update as soon as we can. Thank you all again for your patience.

I did get prompted and accepted the content. But still no access to the game...

xherics · May 2014

ZOS_JasonL wrote: »

Hey there, everyone. If you're experiencing error 301, we'd like to ask you to try logging into the account page. Once you log in, you may be prompted to review the Terms of Service. If so, please accept them and then try to log back into the game client -- this has worked for some users.

Rest assured, we're still investigating the cause of the issue, and we'll provide an update as soon as we can. Thank you all again for your patience.

Tried to log in, but no prompt, but I tried also to change my password and log in with it, bug still timeout or 301 error. It is not a user, pc, etc. problem, it is on your server side! The NA server is OK for me, just my home server, the EU is not OK, where I have my character and where I want to play!

Winterstrife · May 2014

ZOS_JasonL wrote: »

Hey there, everyone. If you're experiencing error 301, we'd like to ask you to try logging into the account page. Once you log in, you may be prompted to review the Terms of Service. If so, please accept them and then try to log back into the game client -- this has worked for some users.

Rest assured, we're still investigating the cause of the issue, and we'll provide an update as soon as we can. Thank you all again for your patience.

Got the prompt, still can't get in.
What are you trying to pull?

idhenk · May 2014

when will finally fix this problem?
Or they like to eat the money and we did not let the game ...

AreoHotah · May 2014

[Moderator Note: Removed per our rules on Spamming]

Sieghart · May 2014

I also had signed in and updated my terms and conditions. Was something that was reported not to work earlier in one of these topics.

Bleras · May 2014

not work for me. some issue
not workaround possible
tickets:
# 140524-010376
# 140524-020817

Caephyn · May 2014

I have been doing some investigating as I seem to have the same problem. The issue seems to be with the launcher.bethesda.net server (which i assume is the login server?) I cannot ping this on my machine but can get to any other address. I have also tried to ping it from a remote server(at work so different connection) and this also doesn't work. It seems to be an amazon compute server IP so perhaps they are having some issues?

Palemoon_EU · May 2014

This is getting really lame now. No word what so ever from customer service, since the initial dialouge. I replied, as requested - silence.

One day more, and you loose a customer. Aint paying for a product, I can't use...

xherics · May 2014

I have also no ping to the launcher.bethesda.net.
The DNS is OK, the address *launcher.bethesda.net* is resolved to some IP but the IPs are not pingable. I tried all the assigned IP addresses to ping, but no one is pingable for me.

So I tried to tracert on all, and through this address, the next is not accessable through all assigned IP address to the domain:
ec2-79-125-0-73.eu-west-1.compute.amazonaws.com

The full log, I cut out only my personal data:

7 2 ms 2 ms 2 ms win-b4-link.telia.net [213.248.89.101]
8 2 ms 2 ms 2 ms win-bb2-link.telia.net [62.115.136.248]
9 22 ms 22 ms 22 ms hbg-bb2-link.telia.net [62.115.136.28]
10 31 ms 31 ms 32 ms ldn-bb2-link.telia.net [80.91.247.231]
11 49 ms 49 ms 49 ms dln-b1-link.telia.net [213.155.136.5]
12 49 ms 49 ms 49 ms amazon-ic-300342-dln-b1.c.telia.net [80.239.128.18]
13 47 ms 44 ms 44 ms 178.236.0.112
14 50 ms 45 ms 45 ms 178.236.0.58
15 45 ms 45 ms 45 ms ec2-79-125-0-73.eu-west-1.compute.amazonaws.com [79.125.0.73]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

@ZOS_JasonL‌
@ZOS_TristanK‌
@ZOS_GinaBruno‌

Please check this asap!

Edit: It is so sad and also ridiculous, that we - users - we are forced to do troubleshooting like these, cause no solution and statement from the developers...

MrLuchenkov · May 2014

Same situation as most people experiencing this.

First the crippling memory leak, then this. With 1.12, game went from barely playable (massive lag starting after 15 minutes, PC crashing after 20) to not playable at all (hey, thanks for the login issues). I believe the two have to be related, otherwise it'd be one hell of a coincidence.

I've gotten replies from their customer support but the 9 steps or so they've told me to do have yielded no result. Here's what I've tried so far:
1)Patching the game. Repatching the game.
2)Repairing the game using their tool.
3)Doing a clean install.
4)Flushing DNS. Adding ESO ports to router. Rebooting router.
5)Connecting without my router. Connecting from another wifi. No dice.
6)Running game as administrator. Both the launcher and the eso.exe. Both before my reinstallation and after.
7)Restarting my PC in safe mode. Doing all of the above again.
8)Turning off firewall, adding exceptions to firewall, reinstalling firewall, etc.

At this point, it's clear to me that the problem is between their server and my account (and other accounts). Something is blocking it on their end.

Palemoon_EU · May 2014

Same experience here. Even tried to change my password - no effect. Had a buddy logging into his account from my computer - he came on with no hazzle and could play the game just fine. Kindda rules out the client side of this mess...

xherics · May 2014

Some topics are closing, developers are commenting in other topics, so they are here, but no solution and at least no info about our problem... I now do not know, hot to ask you Zenimax to do something and fix it

ewglennyub17_ESO2 · May 2014

I have two incidents open:

140524-031606 - Original
140524-036341 - Opened because I got no response to the original but I had new information that I would have liked to add to the original case but could not find a way to.

Well what I have concluded this is server side. Why my son and I both have accounts.

I did all the things CS was saying to do reinstall, etc.

What I did also though was test both accounts.

My son's account - Can login into website, EU and NA servers no issues.
My account - Can login into website and EU server, but not the NA server.

Why would this be my firewall, my router, my ISP, my ESO client, my video card, my PC?

It is not. This is an issue on the NA server for me.

2 weeks left on my sub. Would like to at least get to play during the time I paid for.

Also got a response to my original incident 18 hours after I submitted the second one which I was contacted on about 12 hours later.

Palemoon_EU · May 2014

ewglennyub17_ESO2 wrote: »

I have two incidents open:

140524-031606 - Original
140524-036341 - Opened because I got no response to the original but I had new information that I would have liked to add to the original case but could not find a way to.

Well what I have concluded this is server side. Why my son and I both have accounts.

I did all the things CS was saying to do reinstall, etc.

What I did also though was test both accounts.

My son's account - Can login into website, EU and NA servers no issues.
My account - Can login into website and EU server, but not the NA server.

Why would this be my firewall, my router, my ISP, my ESO client, my video card, my PC?

It is not. This is an issue on the NA server for me.

2 weeks left on my sub. Would like to at least get to play during the time I paid for.

Also got a response to my original incident 18 hours after I submitted the second one which I was contacted on about 12 hours later.

Been through the same and did all the same. That bullcrap about this being a client issue is just silly. Too much proove of concept (by the great crowd here) should tell the dev Guys something. and yet, a roaring silence from the owners. Not cool...

EDIT: Just had my bud logging in on his computer, using my credentials. No access. When will the devs wake up and acknowledge they have a server side issue? Funny way to run a business...

Snowstrider · May 2014

Seriously,What a mess. This is sad

still cant log in.
I really hope this is ZoS top priority now,its a huge issue when people cant even log in. And why are people posting their tickets?

Palemoon_EU · May 2014

Snowstrider wrote: »

And why are people posting their tickets?

It is often requested by the moderators. So instead of waiting for a moderator to ask for the ticket number, we post it up front.

jimdove · May 2014

how are you guys getting to the login screen to get these types of errors. I think I need to level up my crash and bug skill lines. All I get after the patch is a black screen before the zenimax logo should appear. Tried repairing, reinstalling etc...

jimdove · May 2014

oh no, wait, finally I get the login screen. It now sits there on loading character......... The infinite loading screen boss will never die!

ewglennyub17_ESO2 · May 2014

jimdove wrote: »

how are you guys getting to the login screen to get these types of errors. I think I need to level up my crash and bug skill lines. All I get after the patch is a black screen before the zenimax logo should appear. Tried repairing, reinstalling etc...

You may want to check this thread:

forums.elderscrollsonline.com/discussion/100650/black-screen-after-hitting-play-is-back

It deals with the Black Screen issue.

apantoliani · May 2014

I have also gone to the account page, some 2 days ago when the problem first happened, and accepted the updated TOS. No game access still. No word back from CS in two days, the only information I've got at all is from the other players effected by the same thing.

Palemoon_EU · May 2014

Tried to flush DNS and made a release/renew on Network settings. Still no love. This is clearly NOT a Client side issue - it is a server side problem. Fix it...

Palemoon_EU · May 2014

Clock is ticking, ZoS. At least have the courtesy to acknowledge you have a server side issue. So many customers can't have client problems -- all occuring after latest patch. Do the math...

darkstar2084 · May 2014

ZOS_JasonL wrote: »

Thank you for the update, everyone. We're continuing to investigate.

So what are your investigations telling you? we need an update on this ASAP even if its just an announcement. you lose any sense of good faith, by stonewalling on such a serious issue

jazon1972_ESO · May 2014

got no prompt for TOS on my account page ether..haven't been able to sign into the game since thursday night..hope we are going to be reimbursed for all this time we are not able to play... 3 1/2 days and counting and not even an official announcement yet...if i didnt love this and other elder scroll games so much i would have quit by now...but this is very disheartening.