Maintenance for the week of November 11:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – November 11, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – November 11, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Customer support
richardb16_ESO37
Soul Shriven
This game has the worst Customer Support I have ever seen in a game.
On the 20/05/14. I hit a bug where the final quest in the first VR zone failed to update Cadwells Journal.
The reply I got was "I know this can be frustrating that you are nearly complete with the quest and cannot get past that small part due to a bug. Please bare with us as we already are aware of this bug which will be fixed in the upcoming patch."
15 days latter I am still stuck unable to progress. No word from Customer Support yet.
Account cancelled
On the 20/05/14. I hit a bug where the final quest in the first VR zone failed to update Cadwells Journal.
The reply I got was "I know this can be frustrating that you are nearly complete with the quest and cannot get past that small part due to a bug. Please bare with us as we already are aware of this bug which will be fixed in the upcoming patch."
15 days latter I am still stuck unable to progress. No word from Customer Support yet.
Account cancelled
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Censorious✭✭✭✭Did they really miss-spell 'bear'? nubs!'Clever' sigs get old real fast - just like this one.2 -
Pele✭✭✭✭✭
That caught my attention as well.Censorious wrote: »Did they really miss-spell 'bear'? nubs!
At least they stopped with the unfunny attempts at humor and blaming it on Molag Bal and are now giving direct, albeit unhelpful, answers.
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Turelus✭✭✭✭✭
✭✭✭✭✭@richardb16_ESO37 I'm not really sure what else you wanted.
You contacted CS about a bug stopping your gameplay and they replied letting you know it's a known bug and will be fixed. How was CS failing here? (apart from spelling)
CS don't fix the game bugs, that would be the development team. CS did everything they could do to help you.Edited by Turelus on 4 June 2014 11:47@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."1 -
Ulvich✭✭✭✭✭While I have personally seen an improvement in their CS, I did receive a letter with a few errors as well.- Monster Slayer
- Savior of Nirn
- Adventurer Across a Decade
- Hit Hard. Hit Fast. Hit Often
- BETA Group: 85 b 90 -
wafcatb14_ESO✭✭✭yep sounds like they outsourced all their CS to India , and they are just sending generic responses to bug, request etc
Ahhh i miss the days of MMO`s where when you sent in a request for help from a GM , one actually teleported to your location and personaly resolved your issue, wether it is loot , exp related etc .0 -
Dayv✭✭✭✭Most of my interactions with CS have been very good, but I did have a problem that as a software engineer I knew was almost certainly server side and just got a stock response telling me to relog, remove adding etc and ultimately reinstall. When I installed it took about 6 hours. I wrote back saying that even though I understood how much pressure they must be under with a new release, I thought it was a bit rude to expect someone to take several hours doing futile stuff before they would even spend more than 30 seconds looking at my problem. I got exactly the same stock response back.0 -
richardb16_ESO37Soul Shriven@richardb16_ESO37 I'm not really sure what else you wanted.
You contacted CS about a bug stopping your gameplay and they replied letting you know it's a known bug and will be fixed. How was CS failing here? (apart from spelling)
CS don't fix the game bugs, that would be the development team. CS did everything they could do to help you.
Is this your first MMO?
Because this is not my first by a long stretch.
What would normally happen in this situation as mentioned above is a GM would fix this issue for you so you continue to play the game you are paying for.....
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ZOS_LenaicR✭✭✭✭Hi there, hi @richardb16_ESO37!
Could you please give us your ticket number or simply give us more details about your issue?
We'll be glad to help you.0 -
richardb16_ESO37Soul ShrivenZOS_LenaicR wrote: »Hi there, hi @richardb16_ESO37!
Could you please give us your ticket number or simply give us more details about your issue?
We'll be glad to help you.
Oh come on, if you are going to ask for the incident number at least do something with it.
This just sums up the whole fiasco.0