Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)

Is server down

Zury1001ub17_ESO
Hey, so my download finished last night, but I am unable to login...it says the PTS server is offline as they prepare for the next testing cycle...also, I can't get the email that has the code seeing I'm "logging in from a new computer." Any help from community members/Zeni would be appreciated.
  • Auric_ESO
    Auric_ESO
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    I think the pts down is wrong. You can still login anyway as of last night. Haven't checked this morning and it's a downtime and all. Can't help with the email thingy. That's on you
    "The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba
  • dolmen
    dolmen
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    The message is wrong, I logged in last night. Had to wait awhile on that email with the code in it by the way. Took me several tries with that before it accepted the code from one of the emails I received.

    Note the message at the top of the forum page here in PTS, it will be down for maintenance today.
    The Sidekick Order
  • Zury1001ub17_ESO
    Just saw the message about maintenance for the PTS...still haven't gotten any email with a code yet, and i've tried several times
  • dolmen
    dolmen
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    It may be the case that since the PTS server is offline now so is the mailer.
    The Sidekick Order
  • Zury1001ub17_ESO
    i went to do it this morning at 6:00 AM CST, before maintenance started...
  • dolmen
    dolmen
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    @Zury1001ub17_ESO - ah... well all I can say is that it took a few tries, having the email come in 45 minutes after etc. And I'm certain you have, but have to ask anyway... Did you check the spam folder? Are you checking the email address ZOS has on file? Sorry have to ask.
    The Sidekick Order
  • Zury1001ub17_ESO
    Nothing in spam filter. i'll try again when the server comes back online
  • dolmen
    dolmen
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    One thing to check, the email address. Go here:

    http://www.elderscrollsonline.com/en

    Click on Support and Access your account. Check the email address you gave.
    That is where any emails with a code are going to be sent.

    And if you have done this already, sorry for stating the obvious.
    The Sidekick Order
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